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Advice-consumer rights....
:wave: All. I've posted this in 2 other places so mods, feel free to delete the one in the DFW section.... Hopefully someone can help...here's the story.. https://forums.moneysavingexpert.com/discussion/4347493
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Sale of Goods Act - Description
I purchased a PC game from an online retailer it arrived I tried to install it on my computer which has no internet connection (I am currently using my laptop) to find that you cannot install the game without an origin account and online access. Nowhere in the product description did it state you required online access to…
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Faulty made to measure product and DSR
I purchased some made to measure doors online. They arrived damaged last Monday. I immediately called up to complain and they verbally agreed to refund, after seeing the doors. The courier returned the next day and collected them. I have now received an email saying they have inspected the doors and agree with my findings.…
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hitachi recall
http://www.screwfix.com/jsp/landing.jsp?id=productRecallHitachi&cm_sp=Homepage-_-FUDs-_-HitachiRecall
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Tesco Online
Hi Looking for advice. In August last year my daughter bought a Dell computer from Tesco Online through their e-bay site. It has now packed up. The computer has a beep code relating to the fault and indicates CPU or something. I message Tesco online and quote sale of Goods act which they have ignored. This is their reply…
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No refund without a receipt
I was gifted a Lenovo laptop from my uncle over a year ago and it has become faulty. It has a two year warranty and was purchased from Comet. My uncle has since died and he never gave me a receipt. I returned the laptop to Lenovo, and they say it cannot be repaired and will give me a refund, but they need a copy of a…
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123av sold me a stolen tv
removed by agreement with 123av
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Toshiba Laptop 6 Months Old Too Complex
Last May John Lewis had an offer of 6 months free broadband if you bought certain items. As I wanted a new laptop I went to the store and looked at a Toshiba laptop which seemed to suit me until the salesman showed me the start screen. It was Windows 8 which is really more for tablets and other touch screens. I asked if he…
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Habitat/Argos customer service complaint!
I bought a Sidney corner sofa from Habitat about 5 years ago. Unfortunately in the meantime the company went bust and was bought by Home Retail Group who also own Argos. I then made the stupid mistake (on the advice of an upholstery cleaning expert) of washing the 2 big base cushion covers in a washing machine. They've…
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GAME - Selling Lies?
Hi, I just wanted to bring this to peoples attention as I think a lot of less savvy might end up taking out the extended cover when they don't need to. Now I have been given this spiel twice by different members of a local GAME store, once at the "1 to 1" order check where they make sure you have everything you want on pre…
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Legal Ombudsman Wont Help!!
In July 2010, I had to employ a solicitor to dispute a problem that occurred with the local authority. The solicitor passed me onto an advocate who was allocated to me in their office as she was too busy to deal with my case. I gave repeated instructions to this advocate that I wanted them to write to the council and…
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Dispute about split deliveries and a partial refund
Hi, Just after a bit of advice on how I can follow this up. It's over a small amount (£15) but I'm very principled and believe the company in question is being unreasonable in this instance. I ordered a bed and mattress and paid the £30 extra for a Saturday delivery. On Saturday only the bed frame arrived not the mattress.…
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Denied a refund on medication bought online
I'm going to Central America for 6 months and have purchased Doxycycline which is an anti-malaria antibiotic. I purchased this on-line from Chemist Direct. The address that I supplied for delivery is one in London that I have moved out of whilst I'm away. I have set up a mail re-direct for post to go from this address to…
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Easyjet changed flight but no refund
Hi I booked a flight over Xmas to Jordan, easyjet emailed me to tell me that the flight time had changed which means I am stranded at Gatwick or will have to pay for a taxi home as the flight now gets in after midnight. I have asked for a refund so I can rebook something else and they have refused stating they can only…
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Slamming
My wife and I had a land line and broadband with BT. We received a letter from BT saying another company had requested to take over our phone line. We called BT and said we didn't give permission for this and hadn't requested it. A week later we had our phone line and internet cut off. We contacted BT who told us Talk Talk…
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cancelling a cheque
I didnt know where to post this so I put it here. Hope its ok. I want to know what the process is when you cancel a cheque. And what if the cheque is in the process of being cashed can you still cancel it and how long do you have to cancel it? and is there anyway you can find out if it is the process of being cashed? TIA
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Designeroutletuk.com fake?
Does anyone else have experience of buying on line from Designeroutletuk.com? It appears to be a UK site that sells resonable priced designer wear, too much of it to be fake copies. However, I ordered goods totalling less than £100 for my boyfriend for Christmas, paid by credit card, the payment went into a PayPal Account…
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Travel money ordered online not delivered
Hi, Not sure if anyone can advise at all here - I can't find anything specific online. I ordered travel money from TravelFX several weeks ago which has not been delivered. It was sent Special Delivery by Royal Mail who have said that it has been delivered, but they do not have a signature for it. I have tried to get a…
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T K Maxx Returns
Basically I bought a digital baby thermometer in t k maxx. Obviously you don't tend to need to use a thermometer unless they're ill. I've gone to use it a few times and noticed that readings from it are always showing different, even within seconds of each other. Obviously a few 0.1's of a degree I can understand however…
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SAD FART....but what is Reasonable?
In Oct 2012 I bought a pair of shoes from Clarks for £90 RRP (Obviously being a good MSE follower I used a 20% off code & also a Cashback site so paid less than the retail price) It's now Nov 2013, and having worn these shoes almost every day for over a year, the soles on both shoes are finally giving up and holes are…
