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Disclosure of Information/Subpoena a building contractor
Hi all! Quick question (I ranted for a bit below, here is the short of it!): How can I demand information and hurry them up regarding paperwork for construction work at my house, information such as; guarantees, certificates from building control, costs which should be applied to me, etc. On paper at the moment, I am yet…
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Forensic Vet Report
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PS4 purchased on interest free credit
Hi, Looking for some advice. I pre-ordered a PS4 console (on its own no bundled game or accessories) - this was offered with interest free credit at £349, and I was told I would get the item before Christmas. As I placed the order at the beginning of September, so far I have made two payments on the loan. I was phoned by…
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Wedding Venue Cancellation
Hi there guys, Just looking for some advise around cancelling the venue for my wedding. Me and my fiance have decided to postpone our wedding due August 2014 as we are having troubles so do not want the pressure or god forbid to get married then divorce. We paid a £500 to our wedding venue which I accept I will lose but in…
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Entitled to refund?
Hi everyone A friend of mine is a fan of stacey solomon and went to see her a fees ago,before he went he sent an email asking if there was a meet and greet with her,They replied yes there will be a meet and greet with stacey(still have the email) so he went ahead a booked tickets After paying for tickets and £50 in fuel he…
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Currys refund issue
Hi All, I wanted to check out whether what has happened to me at Currys is within their rights or not. It doesn't seem ethical - so wanted to check with those who know! Last Friday I may an online order for a new washing machine, and within 10 minutes I cancelled it via telephone. They advised me I could be charged but it…
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Broken playstation 3 caused by GTA5
Hello, I wondered if anyone can help. I own a 5 year old playstation 3(out of warranty) and I have been playing GTA5 and during my play my playstaion switched itself off and has now been broken. When I researched this I found on the playstation forums that this is happening to a lot of people and what is happening is that…
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ticket provider called to charge extra after purchase due to sales error - what next?
I have just purchased two tickets from See Tickets for a show next year. Everything went through fine and my card was charged. I have just recieved a call from their customer services department to say that the tickets I bought should have been an extra £10.50 and that they listed them incorrectly and have been asked to…
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Plastic spectacle frames peeling?
I bought a pair of "designer" glasses about 6 months ago and one of the arms has bubbled and some of the plastic (which includes the pattern on the side of the arm) has peeled off a bit. Do you think this would be a manufacturing fault? I'm so disappointed as the glasses were so expensive and didn't expect this to happen.…
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Online order delivered to wrong address - what next?
Earlier this month I ordered 3 items on the Play website. It was only when the delivery didn't arrive that I checked and realised that I had not updated my delivery address when we moved house in 2012. The items had been delivered to my old house. I went around to that house to hopefully intercept them, as they were gifts.…
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Faulty Amazon Marketplace item, can I get a refund?
Yesterday I received a 13.5 tog feather and down duvet I purchased from a seller on Amazon Marketplace. When I opened it I found that it is very poor quality with not much filling, and when held up to the light you could see that it is actually empty in some places. It was packaged in a plastic bag with a zip, but…
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Amazon gift card refund
Hi I bought amazon gift certificates for myself, and redeemed them to my account. Am I entitled to cancel this and have the money refunded to my debit card? I cant find anything that says so on amazon. It was just yesterday that I did this. Are giftcards covered by distance selling regs? Tia x
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Faulty washer/dryer , do i have right to make a complaint
hi , i am after some advice , more on the grounds of principle as i am fuming ! on wednesday we brought our son a washer dryer via gumtree , it just so happened that the local second hand goods shop was selling it , so we thought nothing of it as it was advertised in "great working condition" we had it delivered , no…
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Damage to wooden flooring caused by delivery drivers
In our new property we gutted the place and put down new real wood flooring, ordered new kitchen appliances. On the 7th of August our first appliance came which was the fridge which came with setup (no others came this day). The delivery drivers unpacked the fridge from its packaging outside the property and carried the…
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False advertising at John Lewis
John Lewis do not allow preordering of Xbox One. The website said for the XBox One..."available to order at 12:00 am". To speed things up I preloaded £430 of vouchers onto my account. I pressed refresh constantly waiting for add to basket to appear at midnight. At exactly midnight, it went straight from "available to buy"…
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Small Claims Procedure advice
Hi, I am currently pursuing a small claims procedure against a company. The evidentiary hearing is to be heard on the 3rd December. There have already been 2 procedural hearings so I was looking forward to this being the final hearing. However the defendant's solicitor has just written to me advising that they have…
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East Coast trains
Can anybody offer advice please? I bought 2 first class return tickets from East Coast for myself and 4 year old son from London to York; I know I didn't have to pay for him but wanted to guarantee a seat so he didn't have to sit on my lap. Our reason for first class was that you are offered lunch and refreshments at your…
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Wrong item printed & Bad Customer Servce- Can I put in a small claim?
Firstly, thanks in advance for any help. I recently ordered a large volume order of personalised products. I sent an image for them to place on the product but they failed to do this and just sent me through an old proof from a previous order of a completely different image. I did approve the proof as I was away on hol,…
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Harveys Furniture - Furious over lack of customer service
Hi all I need some guidance on what to do please. In a nutshell, I ordered an entertainment unit from Harveys, they delivered a sideboard. This was at the beginning of October that we ordered. They wanted to deliver while we were on holiday for 2 weeks so we rescheduled delivery for when we were back (end of October). The…
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Left high and dry by shopdirect
Can anyone advise me the following please ? Approx 3 months ago, I ordered 3 x window blinds for my kitchen via Littlewoods.When they arrived, one of them was faulty (the head unit didnt swivel to close the blinds) and we returned said item and ordered a replacement Unfortunately, Littlewoods and its suppliers have sent 4…
