Left high and dry by shopdirect

redlooney

Can anyone advise me the following please ?

Approx 3 months ago, I ordered 3 x window blinds for my kitchen via Littlewoods.When they arrived, one of them was faulty (the head unit didnt swivel to close the blinds) and we returned said item and ordered a replacement

Unfortunately, Littlewoods and its suppliers have sent 4 replacements over the last 2 months, each of which do not match the 2 I have installed, which leaves one of the windows uncovered.I honestly believe that the style of blind has been discontinued but Littlewoods have not commented on that belief

I have lost patience with them and have even emailed thier CEO direct to try and resolve the issue.

My latest pitch to them is for them to accept the return of the 2 blinds I have installed (both of which have been cut to fit my windows), refund my account accordingly and allow me to order a new set of 3 blinds

Anyone know where I stand legally, should they refuse to accept this proposal and also what my next action should be ?

tinkerbell28

You really should have waited to get the replacement before cutting and fitting the other blinds.

What exactly is different about the replacement blinds? They only have to offer you a replacement/refund on the 3rd blind. Not all three now you've cut and installed them. If they do, it will be good will.

redlooney

Hindsight is a marvellous gift Tinkerbell and one I don't posess, I'm sure you'll agree

The blind they keep sending as a replacement has a totally different pattern and is far more opaque than the other 2 ie it doesnt suit

Incidentally, I rang Littlewoods immediately that I found the 3rd blind was faulty.They apologised and re-ordered a replacement blind, there and then, promising delivery within a day or two.At no time was it mentioned during that telephone conversation, that the blind had been discontinued or it's pattern altered, therefore I had no reason to delay fitting the other 2 blinds

tinkerbell28

redlooney wrote: »

Hindsight is a marvellous gift Tinkerbell and one I don't posess, I'm sure you'll agree

The blind they keep sending as a replacement has a totally different pattern and is far more opaque than the other 2 ie it doesnt suit

Incidentally, I rang Littlewoods immediately that I found the 3rd blind was faulty.They apologised and re-ordered a replacement blind, there and then, promising delivery within a day or two.At no time was it mentioned during that telephone conversation, that the blind had been discontinued or it's pattern altered, therefore I had no reason to delay fitting the other 2 blinds

It probably hasn't that's why. There is often variation in soft furnishings. Which is why say, when you buy a sofa, it's best to order a suite all at the same time. To ensure a match.


So I wouldn't have fitted the other two, until the third arrived, personally.

How is the pattern completely different? It can't be that different or they'd have pulled it.

sistafromanothermista

Do you have any pictures OP?

redlooney

Tinkerbell - it's totally different, otherwise I wouldnt be emailing them constantly about it would I ?

I would sista, if I knew how to upload them onto here ?

tinkerbell28

redlooney wrote: »

Tinkerbell - it's totally different, otherwise I wouldnt be emailing them constantly about it would I ?

I would sista, if I knew how to upload them onto here ?

Depends.....a persons totally different especially when you have ones to compare it to, could be another's subtle difference. Pics would help.