ticket provider called to charge extra after purchase due to sales error - what next?

sophievictoria

I have just purchased two tickets from See Tickets for a show next year. Everything went through fine and my card was charged.

I have just recieved a call from their customer services department to say that the tickets I bought should have been an extra £10.50 and that they listed them incorrectly and have been asked to pay the extra or be moved into a lower band of seating.

As this was done in error and I bought these seats at the price they were advertised - do I have a right to complain about being charged extra (obviously in a shop you must sell at the advertised price).

The alternative I was offered would have been much worse seating than if I had chosen a lower band of ticket at 9am when they went on sale so I feel like the switch in tickets is not really a valid compromise (especially as it was their error!)

I have paid the extra fee but wanted to appeal this if I am intitled to - any help would be greatly appreciated!

shaun_from_Africa

Most online retailers have a clause in their T&C's stating when the contract of sale has been completed, and See Tickets have this:

An order for tickets is not complete until accepted by us. We
try to ensure all prices are accurate but errors may occur. If we discover an
error in the price of tickets you have ordered we will inform you as soon as
possible and we may either cancel the order (in which case you will be refunded
the ticket price and any booking, transaction or supplementary fees you have
paid) or give you the option of confirming your order at the correct price.

There is certainly no harm in trying to get the extra charge refunded, but if they do so, it will only be because of a goodwill gesture and not because of a legal obligation.

bris

Nothing you can do, even though your card was charged the mistake was noticed before your offer was accepted.

And no in a shop you dont have to sell at the advertised price, again a price tag is just an invitation to treat, the deal is not concluded until the cashier accepts you offer. If a ticket is priced wrong the cashier can refuse your offer.