Slamming

slammed123

My wife and I had a land line and broadband with BT. We received a letter from BT saying another company had requested to take over our phone line. We called BT and said we didn't give permission for this and hadn't requested it. A week later we had our phone line and internet cut off.
We contacted BT who told us Talk Talk had taken over our phone line and given it to another customer. BT told us we'd have to pay to set up a new line with a new telephone number and we'd have to pay £17 extra a month because we would be on a new customer price plan. BT told us we'd been "slammed" and that we should take it up with Talk Talk.
How can Talk Talk do this?
Why did BT allow it to happen?
Why doesn't OFCOM stop Talk Talk doing this?

SuperHan

Ring the person who has your number and get them to get on to Talktalk too.. Tell them you won't be updating your number, so they are likely to get a lot of calls meant for you... Pressure from two sides can be more persuasive!

Retrogamer

slammed123 wrote: »

it up with Talk Talk.
How can Talk Talk do this?

Either you have enquired about setting up broadband with them and gave them all your payment details and decided to go ahead with an order anyway.
Someone might have set up services with Talk Talk just to annoy you and cause you grief (unlikely as they would need to pass a credit check to take out a landline so easy to trace them)
Or someone has placed an order with Talk Talk for services and either Talk Talk have taken the number wrongly or they were provided with a wrong numer

slammed123 wrote: »

Why did BT allow it to happen?

They can't prevent it due to Ofcom regulations and rules.

slammed123 wrote: »

Why doesn't OFCOM stop Talk Talk doing this?

Mistakes happen. There is no way of telling a mistake on an order from a real legitimate order until someone complaints or notices manually. All these things are automated.

Retrogamer

OlliesDad wrote: »

Also, contacting the CEO in the first instance is just silly.

I used to work within High Level Complaints with an ISP years ago.
Any letters or emails to the CEO got sent straight to us to expedite the resolution of any problems and it bypasses all the front line staff.

This and social media is what i'd recommend doing to get Talk Talk to start fixing it pronto since they arn't registered with ISPA