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Who is responsible for a return?
Hi, please bear with me - I'll try to provide as much relevant info as possible in the hope of help. We are a (VERY small - just me) company who bought a piece of machinery from England, delivered to Northern Ireland. When it arrived (late and allsorts) the pallet it arrived on was placed 20ft from my door. I needed to get…
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stone found in tesco salad, broken tooth!
Hi there, I found a stone in a tesco butternut squash and falafel salad that I bought this afternoon. The stone was tiny, well hidden inside the falafel, but as I was eating, it damaged one of my back teeth. :mad: I took the leftovers of the salad to the store where I brought it from, and complained. In fact, I complained…
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Hi my mother has been scammed
My mother received a telephone call from a company saying her area is high for nusiance calls and they could provide her with a way of stopping them. She stupidly gave her bank details and 28 days later she received one of those call blocker devices that you can buy for £30 of amazon. The company is called Privacy Guard…
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My debitor has filled for a debit arrangement scheme
I've had to engage a sheriff officer last week for an earnings arrestment order against a former lodger who owes around £1.3K the 3rd party since yesterday has filed for the above scheme I suspect this is to freeze my wages arrestment order against him. I've now been told that I will now not get any money for between 8-12…
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How do I get my money refunded?
Unfortunately I have made a purchase on Ernest Jones jewellers online site and they sent an email to say it had been processed and took my money. A week later still no goods arrived so I rang them. They advised it had been despatched and they would track it for me. They then said that my order had not been despatched and…
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Not sure what to do
In February this year, I paid for a divorce and consent order via the Wikivorce website. I was told that, as it was a simple case, it would be completed within 6 months. It is now November and I still have not received the Decree Nisi never mind the Decree Absolute. I have raised complaints with both the firm and Wikivorce…
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Online shop only offering store credit note as a refund ...?
Hi, I purchased some clothes online once received they didn't fit or look nice on me after I tried them on. Now I'm trying to return them which they are happy to accept but won't give me a refund only a credit note. They only do business online so I wondered is this right can they do this as I appreciate if its store…
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Chipped diamond engagement ring
Hi Everyone, In April 2012, my fianc! bought my engagement ring from Beaverbrooks for a cost of £1950.00. This was at a reduced price from £2995.00. He proposed in May 2012 Fifteen months later, on Monday 19th August 2013, the week of our wedding, I noticed that the stone in the engagement ring was chipped. I had not hit,…
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refund on bad bed
Hi all. can someone please give me some advice. I brought a memory foam king size bed in may this year , The base has broken and the mattress has body shapes indented in to it ( only myself a tiny lady and 7 year old autistic son have slept in it () and the mattress has gone all bobbly, I got in touch with the supplier…
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Martial Arts dispute!
My step son had a birthday party at a local Martial Arts centre a few weeks ago. He is 6, as part of the party package, the kids that went got a free hour long taster session. I said to my other half to find out how much it is because if he likes it we can see about him going on a weekly basis. I left them there and went…
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Countrywide Mortgage Complaint
Long story here. Last December I decided to buy a house, it was a repossessed house so I was told I needed the deal to be done quickly and convinced into going with a independent mortgage broker who worked for countrywide mortgages, as he was apparently quicker than the banks. The deal I was sold, was I paid £99 up front…
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next step?
I ordered a few products from a website and spent enough to get free next day tracked delivery from royal mail. The parcel should have arrived on wednesday just passed but the tracking says it has been delivered and it hasnt. We checked with all neighbours and everywhere outside just in case but no sign of it. We contacted…
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Faulty gooods
How can you claim a refund if the company you bought the goods from has gone bust ? Bought a TV at Lasky's (Comet) fault developed after 17 months, motherboard failure (Approx £400 to fix).
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I hope I have given the right advice!
UPDATE ON PAGE 3! my DIL asked me earlier on for my advice. She and my son got married earlier this year - and the wedding photographer was there snapping away etc. DIL has chosen her selection and emailed the numbers of the pictures she wants to the photographer and detailed the pictures which she wants edited to exclude…
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Little Mistress Returns
Hi, has anyone bought any clothes from the online store 'Little Mistress' and returned them for free? It says 'Free Returns' on the front page of the website, but the returns label just has an ordinary address, and the packing label also states "Please note it is your responsibility to ensure the items are returned to us…
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Refund (out of stock goods)
Hi Guys. I paid Maplins Electronics £64.99 by debit card for a camera watch (Xmas gift for a family member) on 19th Nov 2013. On the Maplins website (my account page) I found that the watch was not in stock and the order cancelled. Maplins did not notify me and had I not checked the website I would not have known. Ive…
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Warranty Not Honoured
In March 2012, I purchased a motorcycle jacket from my local Hein Gericke. It is a top of the range item costing over £500. It also came with a 2 year warranty. By July 2013, I noticed the stitching of the hem tape over the storm cuffs was becoming undone and the hem tape was coming away from the material. One side was…
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No win no fee
not sure if this is the right forum but I will try and keep it as simple as possible. My friends husband was involved in a car accident, no-one was too badly hurt and it was the other parties fault. Husband never put in a claim. 18 months on and a no win no fee company rang him and said he would have grounds to peruse a…
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Game Online Order Rights?
Hi there, I ordered the Day One Xbox Live 12 Month product.. It is a metal tin which had a square piece of thin metal inside with the code on. The whole thing is in a cardboard sleeve. The item arrived damaged, it is dente. The damage isn't really noticeable until you open it. I have tried to see if it can be repaired but…
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Concert Tickets - Ebay
Hi All, 1st time poster, take it easy please.... I bought concert tickets June 2013 for a concert Nov 2013, kept contact with seller upto week before, when I was told that "It looks like I'm not getting the tickets, I'll refund you" Guess what... yep No refund, no further contact & sellers Ebay account now closed,…
