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Chargeback Query
Currently waiting for an item to arrive from a company. I checked them out and they seem to be legitimate - however, no item. I ordered on 7th Sept and money was taken from my account - I paid by Visa Debit - on the 11th. After paying I was advised that I would receive an email detailing delivery. No email followed. The…
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Vehicle Service - Halfords Autocentres
Hi guys, I recently took my vehicle in for a full vehicle service with Halfords Autocentres. Browsing the checklist which details what is included, it would seem as if this has not been carried out as it should have. Straight off I have noticed 3 items which according to their check list should have been rectified. Engine…
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Orbit Print...poor quality and no refund
Hello, Thanks for reading. I ordered a couple of canvas prints from Orbit Print, I am doing a small photography 'show', and I need the prints to be good quality. The price was good, a half price offer. Unfortunately when the prints arrived there were multiple small white areas where it seemed that the paint hadn't applied…
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Citizens Advice Bureau Xmas Shopping Rights Twitter Q&A Thur 11am
Hi everyone A quick heads up that MSE's teaming up with the Citizens Advice Bureau for a Xmas shopping rights twitter Q&A 11am on Thursday. If you have questions tweet them to @MoneySavingExp.
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Tesco £30.00 apology card...where can I use?
I have just received a £30.00 card from Tesco so that they can apologise for an accusation made against me by a member of their staff. I was wondering if I can use it for petrol at a Tesco filling station or if I have to use it in store as I wish to steer well clear of Tesco after my experience with them.
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Mighty deals
Mighty deals has taken my money on two occasions for an iPhone charger and I have not received the goods. The agent hung up on me and gave me a number for supplier that is constantly engaged. I said to the agent how can I claim a refund if you don't answer your emails within the 7 days, she said they are busy and don't…
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Money4Machines (scam, thieves, fraud)
Money4Machines in a nutshell!!! Hello Robert, Just a quick follow up with regards to the review you have left us on Trustpilot. I can see from our records here that we have not received your item to date. Can you confirm the tracking reference that you posted your handset with and I shall investigate this matter further.…
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Replacement under guarantee
Hi I've recently had a faulty Philips toothbrush replaced under guarantee with a brand new one. As its a brand new one, does it come with a full 2 year guarantee again? Thanks in advance
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Shoe repair
Just want to run something by you - what do you think? Leather (expensive, formal type) shoes split at the side - leather came away from sole. I was not sure if shoe repairer could repair but he said he could - also the heels were worn down and so he said he would replace the heels too. Collected them last night - £22.00…
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Faulty Goods from K&Co Catalgoue
The boots I have received were worn twice, and the heels have completely worn down, which I believe is not fit for purpose. They will not honour a refund, replacement or repair. Or reply to my recent letter requesting this, and customer services had prior to my letter sent my boots back, saying in their words…
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Help needed to defend small claims court non payment for bad decorating
Hi we are in need of help :-( We are being taken to court by a decorator for non payment.We have so far refused to pay as he has done such a poor job.We have offered him the chance to come and put right the work but he just keeps demanding the money have filed a counter-claim to put the work right .But we are really scared…
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Sunday Times Wine
Hi, On Sunday I was told about two order discount codes, that meant when I went to order a mixed case, put in the code and it took the price to £51.80, then I put in another code and it took the price to £11.80. I then checked out and it went through all ok, confirmation came through. They then cancelled the orders. My…
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Quick question about returning a web order
Hi everyone. Can someone please advise where I stand. Basically need to know whether distance selling regs supercede a company's web returns policy. I ordered some goods on Weds 13th Nov. Paid for next day delivery (when I knew someone would be in) and this was done before the company's 3pm cut off. Problem with delivery…
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Overnight construction
Hi Quick summary - overnight construction work taking place in retail park car park from 8pm to 6am every night this week. Seriously noisy so can't sleep. Big machiinery, drilling up concrete, etc. Lots of complaints being made to council and car park management company. They have planning permission but the planning dept…
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Tastecard
Hi, can someone give me some advice please. I had an email from Tastecard advising they would automatically renew my membership on 27th November. I emailed them to say I didn't want this. However, today I get an email to say they have renewed and the pack is in the post. I have rung up and said I had already told them I…
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Parcel - Damage - Advice
I sold some speakers and sent them to buyer via parcel to go. I have a photo of them before they left in perfect condition. I used excellent packaging (photos to prove), which completely covered the speakers (heavy duty foam plus carpet underlay to pad it out further). On arrival, one of the speakers is partly broken. The…
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Small Claims Court - preliminary hearing
I'm hoping for some advice on behalf of a defendant of a small claims court hearing. A preliminary 30min hearing has been scheduled - fingers crossed that it will mean the case is unfounded. But we can find no information anywhere about what to expect. Mainly, whether or not anyone else is permitted to attend the hearing.…
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Customer paid twice
Now I'm not sure if this would be in the right category but I guess they are a consumer since they bought from us.. Anywho over a year ago a Customer alleged that he has paid us twice for something. I cannot see anywhere on our accounts that they have paid us and I can't check the bank until tomorrow when our book keeper…
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Debenhams Dilema
Hi everyone. On 25th November I placed an order with debenhams online for an item that was on sale. i then recieved an order confirmation and thought all was well. Today i have recieved an email stating the order was put onto'backorder' followed by an email stating that the order 'cannot be fullfilled'. The itrm ordered is…
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eBay-selling issues
Ok... Need some help! I sold a saddle on eBay and the buyer opened up a case saying that it wasn't as described as it was in the title that it was a lismar saddle. Losmar is not a brand it was a made to measure bespoke saddle from lismar, hence a lismar saddle. So they said it was branded as such and therefore not as…
