Orbit Print...poor quality and no refund

Tessuk

Hello,

Thanks for reading.
I ordered a couple of canvas prints from Orbit Print, I am doing a small photography 'show', and I need the prints to be good quality.

The price was good, a half price offer. Unfortunately when the prints arrived there were multiple small white areas where it seemed that the paint hadn't applied (or something), really ruining the look of the canvases. There were also a lot of other marks.

So I emailed them and said this, sent photos as asked. They looked at the photos, agreed the print quality is not good, and suggested a reprint. I asked what they would do differently and they basically said nothing - they ignored this even though I've asked it several times. Trouble is I haven't got time for them to reprint and send another set of canvases that are faulty and then order from another company - I have a deadline and I need these canvases ready.

I'd rather go somewhere else where I know that this order can be fulfilled to a good quality. I asked them to refund and they said no. (I have destroyed the canvases as requested and sent photographic evidence.)

And things deteriorated, they basically ignored anything I said and just sent me a re-order and said they were re-printing the order, even though I've raised my concerns about this and about the timing. They are acting like the big company, they already have my money, and are basically just doing what they like, ignoring my needs entirely.

Is there anything I can do?

Many thanks.

bris

B2B transaction so you need to refer to the terms of your contract, consumer rights don't come into this and if their terms state reprint then so be it.

You don't even have the reprint yet so it's a bit early to say they would be faulty.

If they do turn out to be faulty again then you could sue them for breach of contract.

Tessuk

Thanks Bris,
I am not in business, I am an amateur photographer doing this as a passion/hobby. I've never done it before actually :-)
They later came back and said the same thing - that their terms say reprint only, and they have eventually rushed through the order. I have my fingers crossed the order will be fine when it arrives.
Many thanks.

halibut2209

Whether it's a B2B transaction depends on the nature of what your "show" is.