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Pc world cashback/price match
Hi all, yesterday I bought a galaxy tab 3 in pc world for £140,it has £20 I can claim back but not until 3 weeks have passed. Today I saw the same item in tesco for £120,instore. Pc world state that they will price match if another item is found less than 30 miles away and In store. Pc world fail to recognise my claim for…
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Money taken from creditcard for unsolicited goods
Hi Wondering if anyone has any particular help/advice they can give me. I placed a one-off order with a company called Bradford Exchange for a figurine. They've now sent me another unsolicited figuring and used the card details provided for this one-off payment to help themselves to £36 from my account. I think this is…
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Price reduction after purchase
Hi there my first ever t ime in a forum so please bear with me. I bought a bed from Dreams on the 11.11.2013, it cost £329.99 and its being delivered today. I noticed online on the Dreams website that the price has now reduced significantly to £269.99 - a difference of £60. Dreams have advised their price promise to match…
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Food poisoning from ASDA pasta sauce
Hi folks, just looking for some advice. I bought some Leith's butternut squash and mushroom pasta sauce from ASDA. I made some up the day before yesterday. Yesterday (and today) I have been really sick. I didn't immediately attribute the sauce to being ill as I had eaten meat earlier, before eating the pasta and wondered…
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Negligent builders - who do I report them to?
We recently had some major building work completed on our house and during the work the builders made a serious error which could have killed us all. Fortunately nothing happened and the error was corrected but we would like to report the company to somebody to make sure that such errors don't happen to anybody else with…
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spabreaks.com
My daughter bought a spa breaks experience day for my friends 50th Birthday . It was booked for the actual day and was whilst we were on holiday in Wareham Dorset. The package cost £70 . On the day of her Birthday my friend and I turned up in the spa in Bournemouth. ( a £15 fare each) only to be told we wasn't even booked…
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GROUPON Voucher Advice
My daughter bought a voucher from Groupon for a Nexus, it never arrived as stated by Groupon in fact many days late so she missed giving her daughter the present she wanted. We called Groupon who directed us to an E-Bay store that had no telephone contact only an e-mail address. Having no other option we called Groupon…
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Steam refund query
A whole load of us are attempting to get refunds from Steam, from all over the world. Obviously this post will be about the UK only. But what are our rights on Digital Downloads via Steam. Google X-Rebirth and you'll see how totally broken from release the game was, so we're all attempt to get refunds. I've been going via…
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Grey Market Amazon
If you buy an item on Amazon that is:- Sold by XXXand fulfilled by Amazon On receipt of the goods it transpires that the item was sourced on the grey market, do you have any rights? Other that returning the product. Manufacturer says will not honour warranty as the product was bought outside Europe. Thanks
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Opus energy - be warned
Has anyone else had experience of being hounded by energy companies lying in order to set up verbal contracts for business energy supply? We have had the misfortune to have been duped into verbally agreeing a contract with Opus energy who will not let us out of the contract and also because we tried to stop a direct debit…
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Distance Selling Regulation - returning goods rights?
Hi, I purchased a piece of kitchen equipment (£239.00) from a company and when it arrived the following day I realised that it was far too large (I removed it from the box but then returned it straight away when I realised how big it was, the box is undamaged) for my tiny kitchen and immediately contacted the company to…
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Monthly Bus Pass - My Rights to Cancel
So I've had a monthly bus pass for a couple of years, paid automatically by direct debit. My office is now moving and I need a different type of pass. However I emailed the relevant people to find out how to cancel my current pass and they said I need to come into their offices and fill out a form, at least ten days before…
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Advice - what to do next - currys/hotpoint
Hello lovely people, I wonder if someone (anyone!) has advice on what I should do next..... Briefly, I brought a new fridge-freezer from Currys in July 2012. It was delivered in early August. Since that time it has, on 4 occasions now, gone wrong. Essentially the freezer goes into overdrive and over freezes (it should be…
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Refund query
I bought a personalised item from my badges.co.uk for a very special occasion on the 6 November. When I ordered it said 5 to 10 days, as I needed it for the 20th thought it would be here but am still waiting. The delivery time did say estimated. Have emailed them several times but got not reply. What are my rights and my…
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Mulberry Alexa Bag - Unable to be repaired
Hi everyone, I was after a little bit of help with regards to my consumer rights, here’s a little background. I bought a Mulberry Alexa Bag and matching purse in Chocolate brown, Buffalo leather from Heathrow Airport last year. And therefore obviously got it cheaper than I would have had I bought it at a Mulberry store. A…
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Talktalk, didnt pay bill due to line fault so they suspend me for non payment
Basically had an account 2 months, went from Sky to them. Before sky we were with Orange, before that hometelecoms Each time we got a solid 24 meg connection and I work in IT so can use pcs no problem. When we got talktalk it was stuck at 3 meg the entire time, the youview did not work at all and even when browsing the…
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Wedding nightmare- to sue or not?
Hello all New to here. Had major problems with our wedding venue- and they have not even apologised. I can't go into detail as they are a big company and have already threatened another couple for using social media to share their experience. Has anyone else had problems with a venue they used for a function…
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GAME refusing a refund on a faulty 3DS XL?
Hey guys, I need a little advice. On 9th June 2013 I purchased from GAME, an Animal Crossing Special Edition 3DS XL. For the first month or 2 it was alright, everything worked fine. Now the signal that it uses to meet other 3DS systems has become extremely poor. The 3DS will meet people only if I'm in very close proximity…
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Help with BT / Ethernet Adaptors
Some time ago we bought some Ethernet Adaptors from BT which stopped working. In March this year we had the adaptors replaced by BT. Now one of them has burnt out (horrible melting plastic smell came from it). We went back to BT and they passed us on to the manufacturers, ZyXel. On the 4th of November ZyXel told us they…
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PC World Refusing Refund on 24 Hour Old Laptop. Need Some Help.
Hi All, I need some advice on a current problem I am having in returning a product to PC World for a full refund. The product in subject is a Sony Vaio Pro 3 Ultrabook. I purchased it yesterday at around this time. I got it home, began to use it, and instantly noticed problems with the wifi. The wifi kept dropping out and…
