How do I get my money refunded?

stanley2012

Unfortunately I have made a purchase on Ernest Jones jewellers online site and they sent an email to say it had been processed and took my money. A week later still no goods arrived so I rang them. They advised it had been despatched and they would track it for me. They then said that my order had not been despatched and had been lost in the system. They promised a manager call back as I wanted to take it further due to it being the second time they had done this and now I had lost out as the item was no longer on sale. No call back came. Next day I emailed them and no response and this continued for four days until I got an email saying nothing other than my money would be refunded in 24 - 48 hrs. 5 days later and two more calls and three more emails later I still have no money refunded and no call back. I am so so angry and I am not letting this go. I need that money as it was a birthday present. Please help

Lomast

they have 30 days to refund in law so not much you can do other thank keep pestering them in the hope it will speed up the refund

unholyangel

If its been more than 15 days and you paid by card, I believe you should be able to action a chargeback for non-delivery.

GlynD

unholyangel wrote: »

If its been more than 15 days and you paid by card, I believe you should be able to action a chargeback for non-delivery.

Yep. Phone your card provider straight away and explain the circumstances. I've done it before and found it an easy process.

stanley2012

Thank you all for taking the time to respond and unfortunately the item was purchased with a gift card. I have taken the action of shaming them on their facebook page and they have actually responded saying they are looking into it! I will believe it when I see it!

shaun_from_Africa

Have you tried checking to see if the money has been refunded back onto the gift card?
Normally purchases made by way of a gift card are refunded the same way so you may find that it's already been done.