I hope I have given the right advice!

meritaten

UPDATE ON PAGE 3!

my DIL asked me earlier on for my advice.

She and my son got married earlier this year - and the wedding photographer was there snapping away etc.
DIL has chosen her selection and emailed the numbers of the pictures she wants to the photographer and detailed the pictures which she wants edited to exclude Bins, Signs, People smoking in the background etc.

The photographer emailed back to say that she is charging an extra £15 per photograph which is edited! this is Twenty photos out of a total of 60!

Now the package she paid for is the most expensive and in the photographers description of the package she says that
'All editing, retouching etc of the photos is included in the package price'.
there is no separate contract as such - DIL has a receipt which names the package and the price paid.
I advised her that as its supposed to be included in the package she should refuse to pay.
£15 per photo is daylight robbery anyway! Son is furious, DIL upset and I - well, I am gobsmacked at the cheek of this woman who is only just starting on a career as a photographer!

I am fairly sure that the marketing literature in the absence of a written contract 'becomes' the contract. I have checked her website and it says the same as the literature.
Am I right?

halibut2209

£15 to remove significant items such as signs and people is by no means daylight robbery.

But first and foremost, lose the emotion. If you want real advice, then you need to stick to the facts alone.

Editing pictures is one thing. For me that means colour and hue adjustment, filter adding etc. Put active removal of things is something completely different and requires a LOT of work and effort and is not something that would be included in a package without knowing exactly what is involved.

I fear that you are someone who thinks such things are as simple as pressing a button on a computer when that is far from the truth, and are the sort of person who will rush headstrong into something without checking and verifying the facts first.

Tread carefully or you will just get the 60 photos as they are

forgotmyname

Take copies of the website and contract and keep it informal when you query the charges.

Editing photo's like that can be extremely time consuming so £15 per photo is not unreasonable to me.

I lover tinkering with photo's and removing scratches from old ones etc. It can take me days to get what i consider to be good enough.

meritaten

Scuse me? but isn't 'editing, Retouching etc' of the photos simply Photoshopping? I can do that on my home computer! and this photographer must surely have the 'Professional' version?

and I was asking whether a 'contract' had been breached!

if you buy a Package which is supposed to include something which the photographer then wants to charge for ................

(Text removed by MSE Forum Team)

bod1467

Counter-argument ... shouldn't the photographer have shown professional competence by not taking photos with such "obstructions" in them, or at least not putting forward such photos for selection?

halibut2209

"simply photoshopping"?

Says it all. You are expecting far far too much by your definition of "editing".

halibut2209

bod1467 wrote: »

Counter-argument ... shouldn't the photographer have shown professional competence by not taking photos with such "obstructions" in them, or at least not putting forward such photos for selection?

Or should the photographer have not expected the location to be one where "signs" were prevalent or where the guests were insensitive enough to be smoking behind the photography area. Works both ways.

Valli

but if the original contract/brochure descibed the service as 'all editing, retouching etc' then I don't feel Meritaten IS expecting too much.

Photographer should be a little more specific in the wording of his/her brochure IMO

bod1467

halibut2209 wrote: »

Or should the photographer have not expected the location to be one where "signs" were prevalent or where the guests were insensitive enough to be smoking behind the photography area. Works both ways.

That's part of what I mean by professional competence - the photographer should be aware of the surroundings and coordinating things to frame the shots as best as possible.

halibut2209

Valli wrote: »

but if the original contract/brochure descibed the service as 'all editing, retouching etc' then I don't feel Meritaten IS expecting too much.

Of course they are expecting too much if they want things removed from pictures! It's completely ridiculous to suggest otherwise! What else should be covered? Placing the happy couple in the Sahara? Adding lightsabers to the bouquet? Put some Zombies in to recreate a scene from The Walking Dead?

There's a line between sensible and ridiculous. Touching up pictures is fine. Expecting people to be removed is nonsensical. It baffles me that people think otherwise!

fridge_raider

meritaten wrote: »

I don't think I am expecting too much - the photographers literature states that ALL editing, retouching is part of the package. and in the absence of a formal contract then that is all DIL has!
its not as if DIL wants ALL the pictures photoshopped! and quite frankly why people think that's time consuming is beyond me? it can take seconds to remove a sign! and I am not a supposedly professional photographer?
What is WITH the sniffy attitude on here? this is supposed to be a site which helps the consumers? NO bluddy wonder you only have about a hundred people viewing - its bluddy useless!
I have been on MSE for years and always found 'Consumer Rights' helpful - well, it isn't any more! it seems to me to be full of people more interested in rubbishing posters.
Goodbye

Yes, it can take seconds to remove a sign, but to do it to a professional standard, that the client and the photographer are both happy with? Not easy. Do you actually have knowledge of professional use of Photoshop? People seem to think that editing photos and 'airbrushing' is easy, in the same way that people think creating modern pop tracks is easy with the use of computers ,etc.

I understand what you are saying about this forum, but you can't just kick off because people disagree with you. The wording on the site IS misleading, but to be fair, I would think editing would include the levels, curves, red eye, filters etc, not changes to the composition itself.