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Hard drive lost data - Consumer Rights
I hope someone can help me, does the 'sales of goods act' cover lost data on a faulty hardrive? I bought an Apple Mac Pro 2 months ago from Currys, it started going really slow then finaly went blank and now wont work. I've taken it back to Curry's who are sending it away for repair but say any data I have on it may be…
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Have I lost my rights to return faulty item
We ordered some acrylic panels, which were to be used in place of kitchen tiles, with LED lighting going behind them. We received the order on 30/09/2013. They came inside a cardboard box, which we removed to check, and all looked ok. However, they also had a protective film over the acrylic, which we did not want to…
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Audible cancellation & .com vs. co.uk
I've been trying to cancel my Audible account for 3 months but am still getting charged. As my email to them below explains I wrongly (I have no idea how) signed up to their .com store. Their emails in response lead me to believe they don't have humans working for them but that this is an automated response. I can't get…
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price rises
Why is it that shops can increase the price of goods just because the item is selling? Last week i was considering buying a hdd recorder from a top high street store priced at £250 (10 in stock) but I didnt want to pay this so I asked if there were any "deals" available but got a flat "NO". I left the store empty handed.…
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The 'Rogue' Asda voucher code
Apologies if this has been posted elsewhere - but I wondered if anyone else had experienced the 'rogue' Asda voucher code yesterday? We did not have the £50 voucher, but a £25 one, which Asda are not honouring. That's fine - it was worth a try.... but they are honouring many other sales made using the codes, which is where…
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Sold as a multipack - not to be sold separately
Hi all I am only asking this out of curiosity............ I was in a restaurant yesterday and was asked if I would like a drink. I chose a regular coke. It was only because I was watching the waiter pour the drink that I noticed that it was a can of coke which was part of a multipack and not to be sold separately. I know…
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Models Own faulty nail polish
I purchased a glittery Models Own nail polish a couple of months ago, about a week after purchase I removed the plastic and began to apply the polish (this one: http://www.modelsownit.com/products/nails/splash.html) and it was a total disappointment. When applied he polish does not contain any glitter, or sometimes only a…
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Bailiffs want more money- what are my rights?
I got into serious debt some years ago, and ended up with bailiffs at the door, over council tax debts. I came to an agreement with them and in the past 7 years I have paid off more than £8k. I am now down to owing £400, still a lot but in comparison to before, not too bad. I have been paying the bailiffs regularly at £10…
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Bed I bought from dreams is faulty after 1 year
I bought a leather bed from dreams a year past in April, I have noticed that the bottom of the bed frame feels that the wood under the leather has broken in one part, I phoned dreams and the woman was rude, and said there was nothing she could do as it was over a year old and that I should have taken out the 10 year…
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Right to Cancel when service not available on new address
Hi All, I am trying to find out how the citizens are protected from utility giants (particularly phone & broadband) when moving house and the provider declines to provide the service on the new address. Logic would dictate that if the service provider refuses to continue the service on the new address (even if through a…
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Paypal Negative Balance From 8 Years Ago!!
Hi, So I have a Paypal and eBay account that I have been using every now and again for the past few years, no issues whatsoever. I have recently sold a couple of phones on eBay and Paypal has been the method to receive payment. One phone was returned and the buyer refunded, no problems. The second buyer opened a case for…
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Asus - Nexus 7 Continuous Fault
Hello All First of all I would like to say Hello, and I hope you bare with me and what is going to be a long post/story. Second, I am at the end of my tether so really don't know where to turn, so hopefully someone reading this has a little idea where to go to next. We bought a Nexus 7 32gb tablet from HMV on 20 December…
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Unreasonable Fine
Hi, Two weeks ago my dog got out my back gate. She was found by a neighbour a few doors down who took her to the depot where she was scanned and the address was given to my neighbour who brought her back and dropped her off. I have now received a bill for £52.00 for collection/drop off of my dog and for out of hours…
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Laptop keyboard fault just out of guarentee...
Good morning! I'm hoping someone knowledgable can help me with this problem :o Bought an Acer Aspire Timeline Ultra M3-581TG laptop 16 months ago from online store 'Simply Acer' and about 1 month ago the keyboard started to fail - sometimes the keys on the bottom row just won't work. We've plugged an external keyboard into…
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Company cancelled my order? What to do?
Yesterday I bought an iPhone on the cash converters website. My order went through fine and I received an email confirming my purchase. However this I receive an email from the manager of the store saying that my order has been cancelled as the item had previously sold and it was mistakenly relisted. However, I felt like I…
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Boiler serviced under contract, broke down just over a month later
Hi, I was with an elderly relative one night when their combi boiler broke down all of a sudden. Fortunately, they're covered by a service contract, so we were able to call someone for free advice there and then. When that failed to fix the problem, we had an engineer out the next day. It's now over a week later and the…
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Amazon FBA refunds
Whats the deal with Amazon? As a seller on amazon they have a rule whereby they can choose not to make a buyer return the items they purchased if they choose to. This only applies if you are an FBA seller, however they Charge you the seller for the item and refund the customer, taking the customer at their word. So you end…
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Faulty camera, 13 months old
My husband bought me a camera from Amazon last September (2012). Yesterday the camera wouldn't work properly (shutter error displayed on the screen). From then it got worse and now the camera won't even switch on. When I connect it to my laptop it either doesn't recognise it or I get a message saying the camera is faulty.…
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Faulty TV just under 12 months old. Who is responsible
Hi everyone I am looking for a bit of advice. I purchased a tv from Tesco Direct at the end of October 2012. It has been constant trouble. More recently the volume kept dropping and as It is still under guarantee I have sent it back to the manufacturer for a repair. It came back last weekend, with a new main board fitted…
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Cooker
Good Evening Can anyone help? I bought a new kitchen from a company called Howdens about 19 months ago. The kitchen cooker came with a two year warranty, the cooker has broken I phoned Howdens to see about someone coming to repair the cooker, and was told I would need to provide the invoice. I cannot find the invoice and…
