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Issue with price agreed
Hi, I wonder if anyone can help with an issue. I purchased carpet and laminate through a well know company. Paid and agreed carpet and laminate pricing. The fitting costs are paid direct to fitter. They agreed a price of x amount for the laminate, and wrote on final receipt to confirm this. I have now taken a phone call to…
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IWOOT / Gift Voucher
Afternoon all, I have yesterday cashed in £10 worth of Qark (survey site) credits through More2You (Park vouchers) in exchange for an IWOOT £10 gift voucher. I had the code sent through by email, and went to use it on the IWOOT site. I attempted to add the code in the "Discount Code" box, which did not work, but could not…
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Broadband provider wont fix faulty router
Unless I sign up for an extended period. So, basically, I can't get the service I pay for because the router, which they provided, is now faulty. Surely they can't refuse like this? Its part of the package surely?
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Zara won't allow me to exchange item without receipt
I bought a faux leather jacket from Zara middle of September using £50 gift vouchers and paid the remaining £30. I now decided to return the leather jacket (never worn and still with tags on) hoping to exchange for one of their suits jackets which was £130. This meant i had to pay an extra £50 towards the suit jacket which…
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Advertising company wont let me cancel!
I started a small pet care business in July. I cannot actually remember it, but I must have has a cold call from an advertising company. Apparently I agreed over the phone to an advert in a booklet costing £345. I have had no further communication with the company until I got a letter from them a few days ago demanding…
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Car service nearly double quoted price
I've been using the same garage for the last few years, just getting a interim service and MOT when due. However this year as I've been racking up a few extra miles, I decided I'd get a full service and MOT. Called up my usual garage and was quoted £130 - £140 for the service & MOT, so I booked the car in for collection…
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Evening class - right to cancel and receive back £2,000 fee.
Hello, I'm posting here for the first time as I really want to help a friend who is in a difficult situation. She signed up for an evening drama course for one year with a private college in London and paid the course fee of approx £2,000 upfront. Having now attended two classes over the first week (that was last week),…
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Building Management Company Service Charge 'overspend'
Hi Guys I'm looking for some advice about service charges from my flat's management company. I live in a part buy/part rent property and have lived her for nearly 4 years. Our service charge has increased in this time, but not dramatically. Last week I recieved a letter from my management company with 2012-13 'actual…
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companies house- an alternative?
I often use www.companieshouse.gov.uk at work, to see if any Ltd firm has a different address to what we have, and whether still trading (ie, no dissolved etc) something came up on twitter, with a link to http://www.worksmart.org.uk/company/index.php which gives a little more (FREE!) info..
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My rights? Cosmetic Return due to itching
Hi, I brought a product from Forever Flawless foolishly (but that's another story). I am trying to return it. It caused me to come up in an itch, and would also like to get the money back. It's over £100(!). All items remain unopened. The itching and slight rash came from just the sample. I went to the store, and they said…
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'Nor our responsibility' re measurements
We've been waiting we've been waiting weeks for the fitting of a glass balustrade by a Balustrade fitting company to the balcony outside our bedroom. Early August the fitter arrived to do a site survey and measured for the fitting of glass panels to the inside front of the balcony. He suggested the centre panel sit between…
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T mobile refusing to refund excessive call charge to what seems like a non number
I bought a 1 month £10 contract from them for my brother's phone. He has now used up all the minutes and when I checked the bill there was a charge for just over £6 for a 5 minute call to an odd number 000772. It was obviously dialed by mistake and I Googled the number but nothing came up, it didn't even seem real, six…
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Can I cancel order?
My daughter was ring shopping and found one she liked but it was the wrong size, we went ahead and ordered the correct size and paid a small deposit and was told it will be about a week for it to come in, has to come from Italy we were told. Fast forward to today now almost 4 weeks since ordering and still no ring, we went…
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Who pays for return postage?
I probably have misunderstood in the past but if I buy an item of clothing and it doesn't fit, who pays return postage? Is it me unless the item is faulty, if returned within 7 days?
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LA Fitness Contract - right of cancellation
My husband and I are 2 years into a 3 year contract with LA Fitness. From reading the documentation it's not a standard contract but a loan agreement with LA Fitness. There have been a lot of problems with the gym - leaking ceilings, dirty showers, blocked drains, dirty changing rooms etc, the worst being when the gents…
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ketone blast and cleanse
unfortunately i have been the latest victim of the free trail raspberry ketone blast!!! a advert popped up whilst i was on my laptop for this free trail delivery charges wer 7.90.. I gave them my bank details for the shipping and recieved a weeks supply.. Today i went to the bank i noticed 2 transacations of £99.99 ad been…
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Very customer service
I ordered 2 single beds from very 9 weeks ago, when I ordered them they were expecting stock & would be delivered by 1st November 2013, On Friday 4th I checked the status of the order & still said the same so on Sunday I dismantled the bunk beds in my boys bedroom to make it easier to decorate there room ready for new beds…
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buying abroad - company not fulfilled
Hi Not sure what my rights are here. I placed an order for a bike from a reputable Dutch company on 25/9. They confirmed the order next day and let me know their bank details to transfer the money. On 01/10 they chased me for the payment. I replied 4/10 with an apology and said I would be in a position to transfer…
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Do I have any rights at all here?
Just wondering if I have any rights here or if there is any legislation I can quote when writing to the company. Sorry if it's a bit long winded, but want to give as much info as poss in case it is relevant. I bought a built in combination microwave oven last July for the new home I was moving into early August. Just a…
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Royal Mail Signed For
Hello, Apologies in advance if this is posted in the wrong place - I couldn't find anywhere more relevant than here. I posted three separate letters to different addresses at my local post office on Thursday morning (Signed For). None of them have been delivered yet. Yet a letter that I posted from another post office down…
