Zara won't allow me to exchange item without receipt

ste-

I bought a faux leather jacket from Zara middle of September using £50 gift vouchers and paid the remaining £30. I now decided to return the leather jacket (never worn and still with tags on) hoping to exchange for one of their suits jackets which was £130. This meant i had to pay an extra £50 towards the suit jacket which was fine with me. The manager was called over to authorise the transaction as i had lost my receipt but told me i had to have the reciept to make the exchange. I have never had to have a receipt to make an exchange in the same store. She said this was due to the leather jacket higher price (£80) but i said i was actually paying more for the suit jacket so this surely should not be an issue? My credit card statement simply says Zara, store and the £30 i paid towards the leather jacket. Do i have any leg to stand on in this?? Please help!!

Fosterdog

You have no legal right to an exchange with or without a receipt, if the first jacket was faulty you would have the right to a remedy but not for change of mind.

If the store policy is no exchanges without receipts they are already going above what the law says they have to, they may have allowed it previously as managers discretion.

If this is not the first time you've needed an exchange without a receipt it may be worth you taking more care with receipts in the future

harrys_dad

The stores that insist on "no exchange without receipt" do so to avoid people exchanging goods they have shoplifted. They are within the law to do this if the purchase is not faulty. Changing your mind is not a reason to return goods.

hollydays

harrys_dad wrote: »

The stores that insist on "no exchange without receipt" do so to avoid people exchanging goods they have shoplifted. They are within the law to do this if the purchase is not faulty. Changing your mind is not a reason to return goods.

With respect, why would you shoplift an item then exchange it-you'd just shoplift the original item in the first place.

mattyprice4004

How do they know you haven't nicked it?

Slowhand

hollydays wrote: »

With respect, why would you shoplift an item then exchange it-you'd just shoplift the original item in the first place.

Change of mind, decided they didn't like it after all?

mazza111

hollydays wrote: »

With respect, why would you shoplift an item then exchange it-you'd just shoplift the original item in the first place.

Or can't shift it, so take it back for a refund. Used to know someone who did this on a regular basis :eek: Sold kids clothes in the school play ground what didn't sell got taken back.

shaun_from_Africa

hollydays wrote: »

With respect, why would you shoplift an item then exchange it-you'd just shoplift the original item in the first place.

Maybe the item that was going to be knicked was in a prominent position and would have been hard to take without being noticed or it could have had a security tag attached so a few things of lower value were pinched instead. (And I'm not implying in any way that this is why the OP wanted to return their item).

earthstorm

Also how do they know you actually got that item from them.

You could have got a job lot of tagged seconds from another source and now trying to exchange for a unspoilt garment.

hollydays

shaun_from_Africa wrote: »

Maybe the item that was going to be knicked was in a prominent position and would have been hard to take without being noticed or it could have had a security tag attached so a few things of lower value were pinched instead. (And I'm not implying in any way that this is why the OP wanted to return their item).

Tenuous..we could invent theories but highly improbable, it was Zara like any clothes shop, stealing wouldn't be that difficult,

Fosterdog

hollydays wrote: »

Tenuous..we could invent theories but highly improbable, it was Zara like any clothes shop, stealing wouldn't be that difficult,

I'm guessing you don't work in retail. It is ridiculously common for people to steal one thing/multiple items that are much easier to steal then try to get it exchanged for something that they actually wanted but not as easy to steal. (again not implying that OP is doing this, just saying how common it is)

You probably wouldn't believe how often people try to return something as unwanted and claim that it is unopened and the box is empty or the one bit they wanted has been taken out and the rest packed up again.