Zara won't allow me to exchange item without receipt

I bought a faux leather jacket from Zara middle of September using £50 gift vouchers and paid the remaining £30. I now decided to return the leather jacket (never worn and still with tags on) hoping to exchange for one of their suits jackets which was £130. This meant i had to pay an extra £50 towards the suit jacket which was fine with me. The manager was called over to authorise the transaction as i had lost my receipt but told me i had to have the reciept to make the exchange. I have never had to have a receipt to make an exchange in the same store. She said this was due to the leather jacket higher price (£80) but i said i was actually paying more for the suit jacket so this surely should not be an issue? My credit card statement simply says Zara, store and the £30 i paid towards the leather jacket. Do i have any leg to stand on in this?? Please help!!
«134567

Comments

  • Fosterdog
    Fosterdog Posts: 4,948 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    You have no legal right to an exchange with or without a receipt, if the first jacket was faulty you would have the right to a remedy but not for change of mind.

    If the store policy is no exchanges without receipts they are already going above what the law says they have to, they may have allowed it previously as managers discretion.

    If this is not the first time you've needed an exchange without a receipt it may be worth you taking more care with receipts in the future
  • harrys_dad
    harrys_dad Posts: 1,997 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    The stores that insist on "no exchange without receipt" do so to avoid people exchanging goods they have shoplifted. They are within the law to do this if the purchase is not faulty. Changing your mind is not a reason to return goods.
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    harrys_dad wrote: »
    The stores that insist on "no exchange without receipt" do so to avoid people exchanging goods they have shoplifted. They are within the law to do this if the purchase is not faulty. Changing your mind is not a reason to return goods.
    With respect, why would you shoplift an item then exchange it-you'd just shoplift the original item in the first place.
  • How do they know you haven't nicked it?
  • Slowhand
    Slowhand Posts: 1,073 Forumite
    hollydays wrote: »
    With respect, why would you shoplift an item then exchange it-you'd just shoplift the original item in the first place.

    Change of mind, decided they didn't like it after all? :D
  • mazza111
    mazza111 Posts: 6,327 Forumite
    hollydays wrote: »
    With respect, why would you shoplift an item then exchange it-you'd just shoplift the original item in the first place.

    Or can't shift it, so take it back for a refund. Used to know someone who did this on a regular basis :eek: Sold kids clothes in the school play ground what didn't sell got taken back.
    4 Stones and 0 pounds or 25.4kg lighter :j
  • hollydays wrote: »
    With respect, why would you shoplift an item then exchange it-you'd just shoplift the original item in the first place.

    Maybe the item that was going to be knicked was in a prominent position and would have been hard to take without being noticed or it could have had a security tag attached so a few things of lower value were pinched instead. (And I'm not implying in any way that this is why the OP wanted to return their item).
  • earthstorm
    earthstorm Posts: 2,134 Forumite
    Also how do they know you actually got that item from them.

    You could have got a job lot of tagged seconds from another source and now trying to exchange for a unspoilt garment.
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Maybe the item that was going to be knicked was in a prominent position and would have been hard to take without being noticed or it could have had a security tag attached so a few things of lower value were pinched instead. (And I'm not implying in any way that this is why the OP wanted to return their item).
    Tenuous..we could invent theories but highly improbable, it was Zara like any clothes shop, stealing wouldn't be that difficult,
  • Fosterdog
    Fosterdog Posts: 4,948 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    hollydays wrote: »
    Tenuous..we could invent theories but highly improbable, it was Zara like any clothes shop, stealing wouldn't be that difficult,

    I'm guessing you don't work in retail. It is ridiculously common for people to steal one thing/multiple items that are much easier to steal then try to get it exchanged for something that they actually wanted but not as easy to steal. (again not implying that OP is doing this, just saying how common it is)

    You probably wouldn't believe how often people try to return something as unwanted and claim that it is unopened and the box is empty or the one bit they wanted has been taken out and the rest packed up again.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.4K Banking & Borrowing
  • 252.9K Reduce Debt & Boost Income
  • 453.3K Spending & Discounts
  • 243.3K Work, Benefits & Business
  • 597.9K Mortgages, Homes & Bills
  • 176.6K Life & Family
  • 256.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.