T mobile refusing to refund excessive call charge to what seems like a non number

ganache

I bought a 1 month £10 contract from them for my brother's phone. He has now used up all the minutes and when I checked the bill there was a charge for just over £6 for a 5 minute call to an odd number 000772. It was obviously dialed by mistake and I Googled the number but nothing came up, it didn't even seem real, six digits?

I tried calling it on someone else's pay as you go T mobile phone that only had about £1 left but it wouldn't connect the call - i wasn't sure whether it's because there wasn't enough credit or because of the type of number it was. I was reluctant to try it from mine because my provider couldn't tell me how much it would cost (or anything about the number) and although it might have been similar to what T mobile charged per min I didn't want to take the risk.

Anyway I finally called it today from my Tesco mobile phone and it says not recognized. How then can T mobile charge me for this number?

When I said I wanted to cancel the service because I don't want any more charges the adviser told me it wasn't possible over the phone I'd have to go in store which would be very inconvenient for me. Instead he offered put a block on numbers of this nature, why didn't they offer this initially?

My brother needs to use the phone for calls and as he's used up his minutes they're charging him the higher rate for calls vs his regular pay as you go rate. If the service were cut off and cancelled, he could just go back to topping up. I need it cancelled and feel like they're making things more difficult than they need to be, I did after all both buy it and request the initial cancellation (after the month period) over the phone.

I've looked around and there is no dialing code or number with a 000 prefix except for Skype it seems. Fiji uses 772 but that's only for mobiles as does Florida and Artigas but and the dialing code for it is not 000. Even if you were using a Fiji/Florida/Artigas skype number, what you have there would still not be a real number but one part skpe prefix and 1 part area/mobile code.

I have an issue paying for a number and call which I can find no information about, which T mobile cannot tell me where it's from and which my own provider doesn't even recognize as a number.

I asked for the complaints department and was advised to use the feedback form. Does anyone have any advice or know where I can escalate this to?

wealdroam

ganache wrote: »

I asked for the complaints department and was advised to use the feedback form. Does anyone have any advice or know where I can escalate this to?

Did you use the feedback form?

ganache

No I did not.

Oli.s

Numbers in this format on phone bills are often for "premium" videos accessed on the phones web browser for a one off charge.

Has your bro been watching films of a certain nature?

Oli.s

Double post

ganache

Oli.s wrote: »

Numbers in this format on phone bills are often for "premium" videos accessed on the phones web browser for a one off charge.

Has your bro been watching films of a certain nature?

Hey, no he hasn't. I also asked him if he accessed any other pay per view type videos on his phone or might have done and same answer, nothing except for some youtube vids. He would be aware if he had accessed one right?

The number actually shows as dialed on his handset, except that the format is a bit odd: it appears as 000PQA with the 3 letters representing the 772.

Pepelepew

This is a test number used by the network. It is charged at approx £1 per min. If it is called, it gives you some information (network stuff really) that is of no use to anyone other than the network.

I think as a GWG they should have refunded you but customer services wont be aware of what the number is either.

Jakg

As a general rule numbers with letters in them are usually network numbers - they also don't usually show up on the consumer bills.

ILW

I would suspect he has been told by a mate that using these special engineers numbers will give him access to all sorts of free calls and stuff. Now he does not want to admit what he has done.