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Deposit paid for loft conversion
Can anyone advise with this? I approached a company about a loft conversion a couple of months ago, I was visited by the Director who gave me a quote and agreed verbally when the works would start and paid a £200 deposit. I subsequently found some poor reviews of the company online, was advised that the quote was very…
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Philips Sonicare HX6930 & Diamond Clean Brush Heads
Hello, Approx 3 years ago I purchased 2 Philips Sonicare Flexcare HX6930 electric toothbrushes, one each for my partner and I. A couple of months ago when I went to purchase some new heads, direct from Philips, I discovered they were out of stock, however, the Philips website stated that the Diamond Clean heads were…
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adidas online. custom made trainers
Hi guys, just looking for a bit of advise to see if there is anything at all that i can do. On Monday night I ordered 3 pairs of trainers from adidas. 2 pairs of standard shoes and 1 pair of the mi la custom trainers. I ordered a uk 7.5 for each of them as thats what I usually wear. The 2 standard pairs arrived on thursday…
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Furniture purchase - cooling off period
Hi My son and his girlfriend have recently purchased two settees and a bed from a local furniture store. They had no intention of buying at the time - they were just looking and comparing prices. However, the salesperson was extremely pushy and convinced them to buy two settees (and he threw in a free bed!) At one point…
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Deposit Paid but still no goods
In March this year I paid £800 deposit by credit card for a dress for my daughters wedding, the receipt for the deposit states the dress was required August/September. In September I had still not heard from them so I called them and they said the dress had been chased up, I still heard nothing by October and called them…
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Help sold wrong size shoes
I bought a pair of size 12 ugg boots for my daughters xmas from Office last november, she wore them for around 3 months. I them put them away for this winter, when I took them out the cupboard I noticed that they are a size 12 and 13! I still have the box which states a size 12. Can I take them back to the shop and ask for…
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"A reasonable length of time"
I've been looking at the rights to get a product repaired and it's quite easy to find out that a product should last "a reasonable length of time." It's also quite easy to find out that "what is reasonable depends on the product and could be up to six years." What is harder to find is any information whatsoever on how long…
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Former Management Company Owes Me Money
Hello Sorry if this is in the wrong forum. I rented a house through a management company. We moved out about a year and a half ago, with the agreement of the landlord and the management, while in mid-contract. The management explained that we had to pay the full rent for the month, and would be refunded the difference.…
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return item who pays?
I bought a scanning laser unit for hair reduction from Ideal World in August 2012 with a two year guarantee. They advertised, and still do, that if you use the product once a month for six months the area you are treating will be hair free. I have been using the item as specified for 14 months now with NO reduction. I…
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Tesco 28 Day Rule!!!!!!!!!!!!!!
I purchased an Icecrypt Digital Recorder from Tesco 10 weeks ago. I rang the Tesco Technical Helpline within the first week with sound problems and 2 weeks later as the Recorder would freeze on Channel One.This has happened several times but I have switched on and off until the fault cleared. I told the Tesco Technician I…
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Finding someone's name from address
I bought an item from Gumtree and upon arrival it wasn't the same as the photo and didn't work. I have the person's address but not their name. The consumer advice line have suggested a draft letter stating the SoGA. If the seller ignores this and a further final letter, then to proceed with court action. The problem is, I…
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Dwell
I bought something from dwell post administration (more fool me) and twice arrived damaged, third and 4th attempt the delivery company failed to deliver. Dwell have since checked the third bookshelf that was supposed to be sent to me and also damaged. Now they say it is last one and don't know if will come in again, they…
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Maplin item - not as advertised - return rights?
Hi, I bought a processor fan from maplin for £21.99. (code A18FF). I could have got one from amazon for a quarter of the price but I picked this one from maplin as it stated "Ultra Quiet fan" in the description. I got it home and fitted it and it is so loud that I can hear the buzzing over my headphones. I can even hear it…
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Currys online order from czech Republic!!!!
Ordered a new fridge from well known On-line retailer Currys, was surprised to see the transaction had been authorised from the Czech republic. Interesting that another UK company is avoiding UK tax by using this loophole. Now if they had said on their check-out page that this would be processed through a non-uk location,…
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Scammed on Gumtree any help or info would be appreciated!
So, I have foolishly fell straight into a scammers hands, could honestly kick myself for it! Trying to book a caravan holiday for myself and my 3 wee kiddies and all holiday parks in and around the central belt were full up, so started looking at facebook and gumtree. Popped a wanted ad on Gumtree and on Thursday morning…
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Wood Floors ruined by Co.
Hello, I own a house that was let to tenant's. They damaged the flooring and at the end of the tenancy said they would get the floors sanded down and refinished. They got a quote from a company that does just that, and agreed to have the work done. The guy came to sand down, and before you know it, he has sanded too far,…
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Consumer Rights act- washing machine under 3 years old
We have a Zanussi washine machine which we purchased in late December 2010. We now have a problem with it as the fuse in the plug keeps blowing. We have phoned Zanussi but they want an exhorbitant sum to send out an engineer and are not interested in helping telling us we should have taken out an extended warranty. A…
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Major City-Link issues
Hi all, new to the forums and am experiencing a real pain with the courier service City-Link. Hope someone can help! I ordered a guitar from a shop in Southampton, was sent out on Thursday with next day delivery. I had booked the day off work (no pay) in order to receive the goods and spend the day playing. A package came…
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Dwell
I bought something from dwell post administration (more fool me) and twice arrived damaged, third and 4th attempt the delivery company failed to deliver. Dwell have since checked the third bookshelf that was supposed to be sent to me and also damaged. Now they say it is last one and don't know if will come in again, they…
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Samsung Galaxy S3 repair problem
I own a Samsung Galaxy S3 which suffered from sudden death syndrome. I contacted Samsung who said to return it and sent me the envelope in which to do so. I packed it up in their envelope, and added another four layers of bubble wrap to the phone to ensure it was protected, so it had eight layers each side in total as…
