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What warrenty??
My daughters Lap top got stolen in june, in a vain hope that someone would try pawning it or it would turn up in a house rain somewhere, i did not cancel the extended warranty for it. Had ment to do it after we got back from our holiday, to be honest, didn't know we could until just before. Contacted the comany on the 2…
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Forced to take credit note
My daughter bought a Halloween costume on Sunday. When she got it home and opened the package it was clear that it was very shoddy workmanship. Two of the badges were only partly stitched on and were folded over on themselves. She took the costume back to the shop today who stated that they had a no refund policy and she…
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Lost return
Hi, I need some help with a problem I have with Apple. I sent an iphone back to apple as it had developed fault, I used the online system and they sent me a box and labels to return the phone. I checked last week and the system(Apples) said still that it was only at box sent stage, I checked my proof of postage and it said…
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Parcelforce non delivery - anyone want to fill me in?
We have been redoing our main living room but are going away for 10 days at crack of dawn on Wednesday morning. I found a bookcase of the size I wanted last Thursday in a mail order catalogue and rang up supplier to ask what lead times were, explaining I was going away in a week's time. They took my post code and came back…
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Am I right?
Hello Everyone I recently placed an order with H&M online. The online tracking showed that they attempted to deliver 4 times (hermes). However I was at home for 3 of the 4 attempts. Also there was no card left at any of the attempts. Anyway I ended up having to call H&M a number of times, explaining that I was at home and…
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Please help!!
Hello, I am writing in relation to my recent trip to Morrisons. I have posted the elongated version of events on Facebook and written to them, but they have still provided an unsatisfactory answer. Scenario - Morrisons have Cadburys Chocolates on offer in the media at 2 for £7, max 6 per customer. I attend the store for an…
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return/exchange query
Hi guys, I wish to exchange an item bought online. The store has a 30 day exchange policy and I'm within that so we're grand. However.....they are trying to stipulate which courier firm I must use to return the item, and lo and behold it's fully £20 more expensive than Parcelforce. Since I am obliged to pay the return…
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Faulty Bluray 4 months after 1 year warranty ends
Hi bought a bluray home cinema from amazon, 4 months after the 1 year warranty its stops reading disks and makes an awful noise. Where do i stand? They want to charge for a repair, surely these should last longer than 1 year and 4 months?
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Purchased with Credit Card refunded through Paypal
I purchased a courier service with Parcelmonkey on my credit card. The courier company Citylink lost the item. I had to fight hard to get compensation back from Parcelmonkey but they eventually compensated me through Paypal. However, they asked me on two occasions for my paypal email address; the first time I refused and I…
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Help with internet sale
I lost my job a few months back. After chipping through some savings I decided to list some high value items with a website that sells second hand designer goods. I listed a handbag and the bag was purchased. I sent the bag to the buyer incurring postage costs myself. The bag was received on the 14th August 2013 and I was…
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Money Claim Online
Hello, I'm trying to use Money Claim Online to submit the claim. I've sent a letter before action and received no reply. There's an option which I don't understand: 'If you wish, you may also send detailed particulars direct to the defendant. If you need to do this, please tick here' Should I just leave this as I've sent a…
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Help please, drop kerb issue for disabled, discrimination?
hi a couple years back had grief off council regarding crossing over grass verge to park outside house, as did a few other people in the street. to cut a long story short, i was looking into doing it myself through the right channels etc,(mum has a blue badge and is on attendance allowance being 77. i had already…
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Item bought from argos not as described
Hi there, I have recently purchased the Hallingford 3 door sliding wardrobe from argos for £127,(it has since gone back upto £259.99). Even at that price the main reason I bought it, was because the description stated metal runners and metal handles, aprt from the sliding mechanism I am very happy with the wardrobe. The…
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Rights after returning faulty goods?
I returned a faulty item several months ago, the refund for which is still outstanding. Can't go into too much detail as it's being dealt with by third parties, but in my last contact with the merchant I specifically requested that they send me over copies of the reports into investigations they had carried out on the item…
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Littlewoods return not recieved.
Hi my name is Leanne. I'm looking for some advice, if anyone can help me. I have always ordered from littlewoods and had the returns collected from my home. On one occasion a collection was not added to my account so I emailed and the matter was resolved. Their advice was to make sure I got a proof of collection in the…
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Fell over at petrol station
Hello, need some advice please. I fell over coming out the of Shop in my local petrol station. At the exit there are two sliding doors and tiled slight inclined pavement (downhill). Since it had been raining it was wet (even though it's covered) and I slid and fell quite heavily. Luckily I did not injure myself badly. One…
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Returning goods to Debenhams.
Hi all first time poster, long time reader. I recently bought a jacket from Debenhams, which Is advertised as being made from a material which the manufacturer (Dare2b) claims is waterproof. Tried the jacket on and was a good fit (2 weeks ago) so removed the labelling and packaging and recycled it trusting Debenhams to…
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Council Tax Arrears - Pending Comittal, please help!!!
Hi guys, I have some council tax arrears from 03/04 and 04/05. I did have a payment plan in place for these but defaulted about two months ago when I came into financial difficulty. I have now received a letter (dated 29/09/13, only just opened it as just found it tucked behind my unit) stating unless payment is made in…
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Being majorly messed around by PlusNet. What are our rights?
We signed up for PlusNet on 10th September, having taken over the tenancy on 1st July (we're students, hence the gap). They said it would take 10 days to be installed. Once we had paid our money, they said it would take a month (this is the legal maximum, according to them?) to be installed, thus taking us up to 11th…
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im new and need some advice please
Hi I'm new I brought my daughter a android tablet from Argos in July for her bday which is today I have not set it up or turned it on until today, she was delighted with her present unfortunately I put it on charge and the charger has broken inside the tablet she is utterly devastated sobbing her heart out bless her. I am…
