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SCS refusing to give a refund or exchange for creased carpet.
Hello all, We recently bought a carpet from SCS. After it was fitted, we noticed a line or crease running straight down the middle from one end of the room to the other. We were obviously not happy about this and contacted SCS immediately. Their 'carpet expert' told us over the phone that it sounds like a crease due to how…
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Pixmania - Help on return of faulty item
I know. I should have known. But I did the unthinkable and bought an external hard drive from Pixmania, not realising they were registered in France so I wasn't covered under UK consumer protection laws. Had I known this, I would not have purchased. It was the .co.uk site, the products all being sold in ££££'s and the…
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Worth paying for bailiffs?
I have won a County court case against a sole trader with a small industrial unit. He has not paid what he owes though, so I think my only option is to pay to send the Bailiffs. I don't have his home address only his unit's. I don't think there is anything of value at his unit, apart from his tools which I don't suppose…
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6hrs refund ??
I ordered 4 new tyres from Halfords (I know !!) at 9am this morning to be fitted on Friday and now wish to cancel this order - the reason being that my car dealers suddenly had a change of heart and have offered to replace them FOC !! I have emailed my local branch of Halfords to cancel the order and to request a refund of…
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Oven - doesn't seem to heat up properly (updated)
Hi all, I bought an oven from eBay shop (not an individual) in mid August 2013, which was clearly marked as a second:* ‘used’ return in very good condition * fully inspected, cleaned & valeted in our approved test centre * comes with a 1 year manufacturer’s warranty * only has a few light marks on the handle, not very…
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Business to Business and Distance Selling Regulations
Hi, I understand that business to business sales are not covered by the DSR. What does a business have to do for sales to be considered business to business? I want to purchase an item from a company who call themselves a wholesaler, distributor and supplier and claim they are not effected by DSR yet they sell many items…
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Problems with Tesco Seller / Yodel - tips appreciated
Hi there, I'd greatly appreciate any advice people could offer on this scenario I'm currently struggling with. Background: October 1st I ordered a bike part online at £75 from a Seller on Tesco Direct, with £20 shipping costs. I paid with credit card. I received an email from Tesco confirming my item was on its way, but…
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Warranty query on auction purchases
I recently bought a ex-display fridge via an auction (not eBay but a really auction house). I have a receipt that shows model number, amount paid etc. what it doesn't show is anything like 'sold as seen' or 'no warranty offered or inferred' When I got it home there is a crushed pipe that means the ice maker won't work. I…
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Rental property flood damage ?
I need some advice please. I live in a rental house, owned by Muir and I have been here since it was built 13 years ago. The next door neighbour has had a leak in her downstairs toilet. It has been leaking for months without anyone realising, it turned out that all the toilets were left with no overflow pipe when they were…
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Mobile not working after 13 months, can I return to Argos?
Hello all, I bought a LG T385 from Argos on 12th September 2012. The phone has worked well. Several weeks back I could not charge the phone. I took it to a phone shop and was advised the charging port was not working, but they could repair it. I got the phone repaired. yesterday the same problem has occured. I now want to…
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Damaged goods but not discovered for several months
Hi All Bit of a stupid situation I know but wondering if I actually do have any rights in my situation. I ordered goods from a furniture store and as my order was over a certain amount I qualified for an offer of a free mirror (£300 rrp) This was back in July and as we had just moved home putting the mirror up has not high…
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Return faulty item to argos
My mum bought me a moses basket from argos. She is in Wales and I am in Scotland. She purchased it on her card and had it delivered to my address. It was delivered on 2nd October whilst we were in the middle of unpacking after recently moving house. The box the moses basket came in was opened and destroyed with the other…
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Wedding Photo Hell
Need some advise on my rights regarding wedding photo's. I purchased the services of a Wedding photographer for my daughters wedding at a cost of £450.00. The arrangement was for him to take photo's at the church and at the reception venue which he did,the price also included the albums photo's printed and the cost of the…
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wrong item sent ..
I recently bought some beauty goods from HQ hair. Delivery arrived a few days later but wasn't what I ordered. E-mailed the company & the reply said I need to print out a parcel return label & then take it to my nearest Collection + point then they will send what I actually ordered once this has been returned. I have no…
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Company went bust before refund. Bank won't refund me.
I hope you guys can help. Some background info first. Back in July I ordered a graphics card from imperialprice.com. Once they informed me of 'stock delays' (one of their scams it seems) I cancelled and ordered a refund. Their refund terms meant a wait of 30 days from cancellation which I reluctantly agreed to. After this…
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Failed delivery query...
Hi guys, please can someone advise me on what to do with regards to a failed delivery??. I purchased a garden shed over the internet at the weekend and received an e-mail stating that the shed would be delivered today (Tuesday) anytime between 6am and 8pm. My husband stayed in all day (cannot work due to illness) so he…
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Shoddy Customer Service from Currys looking for advice!
Hi In July 2010 I bought a Samsung 40' LED 3D TV and bracket and knowhow installation service. Knowhow came and installed TV/bracket to my fireplace wall. Then on Aug 29th 2013 I came home to find the TV had fallen from wall and smashed! The pressure from the bracket had made large holes in my wall that I needed to get…
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Knowhow damage
Hi, sorry if this is in the wrong place I wasn't too sure on where to put it. To put it in the simplest forms (and stopping this from becoming an essay...) my laptop has been off for repair with knowhow the pc world repair people. It has taken a month, and 2 attempts but they have I think repaired the faults I sent it off…
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What are my rights?
I bought a table and chair set last January and already the laminate is coming off and one of the chairs is broken (the seat has come awat from the back) and 4 of the other chairs have gone really squeaky (We only have one decent chair out of the six!) . The shop said i can take them back and they should be able to replace…
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Refused a return
Hi I ordered a pine single bed from an internet company. However it is not suitable for the slats I have and I want to return it but the company say that because it is out of the 7 days they stipulate (it is not clear, they only say that returns are guaranteed within 7 days) Don't you have 14 days? Also they said that…
