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Faulty item, replacement on guarantee but do I have to pay engineers time?
I wonder if anyone can help. I have an expensive piece of machinery in my property, something wasn't working on it when I purchased the property so I paid a lot of money for a replacement piece to it, along with many other things that needed to be carried out to make the machine work properly, I paid for the engineers time…
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Billy Joel Tickets and Eventim Arrrgggghhhhhh
My friend and I were lucky enough to both apply for Billy Joel tickets and both get them, mine in London, hers Birmingham. She has to have an operation so we cant make the london one. The day the tickets went on sale I forgot my card, so bought them on a chap at works card. I have emailed them 8 times in the last 6 weeks…
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Faulty Fridge freezer - 2 weeks for a repair !
We bought a new American style Beko fridge freezer from a catalogue in August, that was actually the cheapest place to buy. It came delivered straight from the manufacturer. Last Fri/sat it went from the correct temp, to being literally warm inside, everything defrosted (and smelt) and we have had to throw everything out.…
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Query regarding replacement which developed a fault
I bought some wellies which split, I took them back in under 6 months. I was issued a refund and used this and added some money to buy another pair of boots, this time leather. The new boots are under 3 months and are leaking. They are described as a waterproof leather boot on the manufacturer's website (boots are Toggi…
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Tesco Mobile Nightmare
Originally posted this in Mobile Phones but think it should be in here Long story so bear with me. I purchased my daughter an iphone in February this year, it has since developed a fault where the lock button at the top of the phone has stopped working. I called Tesco and they said no problem and would send out an envelope…
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Kiehls - Over 28 Days = No Refund
I went to Kiehls just over a month ago as most of my friends swear by it. Had my consultation and the member of staff "promised" the products would work as everyone comes back for more. So I went along with it and I purchased £100 worth as per her recommendation. She told me that I should give it a go for 2 months as it…
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Ruined engagement surprise, what can we do ??
Hi, I would be very grateful if you would spare a few minutes to read my son's story. I wonder if anyone has any thoughts on where to go from here. My son, Daniel has been with his girlfriend Michelle since they were at college and this November is their 10 year anniversary. Daniel has been secretly saving all year so that…
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BT Online Shop - Faulty Goods
Hi I bought a laptop from the above in July 2013. The charging lead has gone faulty. I emailed the BT Online shop and this is there response: Thank you for your email. Unfortunately we will not be able to accept a return for the charger,however. At this stage I would have to refer you to our manufactures who will be happy…
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Lazyboy sofa challenge- may you help?
Hi All Thanks for your time. :T I am at my wits end and not sure what avenue to take. In a nutshell we brought a lazyboy suite from SCS in 2010, with a 10 yr warranty. Approx June this year one of the seats (3 seater) collapsed. All screws from sofa were sticking out through material and my Mum cut her hand on it. We…
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Do I need to pay my landlord?
Hello everyone, Last month I left a property I had been renting for the past 6 years (almost). When leaving the property I cleaned the house as well as its exteriors as well as I could - I left the house in a better state than which it was given to me. Of course after having lived there for so long some wear and tear is…
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Faulty Fireplace
Hoping someone can help me, will try to be as brief as possible. I had a gas fireplace fitted, the gas mechanism for lighting the fire was faulty, the retailer removed it and sent it back to the manufacturer. I spoke to them recently and they are claiming there was soot in the mechanism caused by roofworks happening on my…
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Creams cafes
Im not really sure where to post this so I'm putting it here. I have a complaint about a Cremes cafe and am looking for a head office contact. My daughters and niece went out yesterday to the Creams cafe and when paying for their order the manager who is well known for being rude and unprofessional instead of giving them…
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Avoid Match.com
Hi, I 've just rang match.com to cancel my subscription, one day late. Not only do I not get back the £25 installment I paid yesterday but they made me pay another £55 for the 2 installments to come to cover a 6 month period. They literally hook you for 6 months and never send a reminder of the upcoming deadline. These…
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Can I fight this.
Hi all, First time I have done this so please bare with me. Ok here we go, back in 2010I was contacted by text MSG by a PPI reclaim company trading as Lifestyle claims. They explained the service they could carry out on my behalf and that I like millions of others had most likely been miss sold payment protection…
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Broken boots, no receipt. Any hope of an exchange?
I bought some knee high boots from Dune in John Lewis about 6 weeks ago. They were £150 and I have worn them about 15 times and the zip has broke. Unfortunately I've no longer got the receipt. I did buy them on a credit card so I have a record of the transaction. Am I entitled to a refund or exchange? Or do I just have to…
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New sim free phone has smashed under screen, store refuses refund/replace
Got a new sim free phone from high street store, when I got it home I quickly put battery in and back cover and took sticky label off the screen and turned it on, when nothing happened I noticed the screen had a rainbow like colour under it so I took it back next day to the store and was first told contact manufacturer…
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Faulty TV less than 12mths old
A TV purchased from a High street supermarket less than 12 mths ago has developed a fault. Problem is, at time of purchase we had major building work being carried and in the process lost the receipt also it was paid for in cash. This TV is only from one source and found from using the Engineering Menu screen. I found it…
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Headphones return
Hello all, Long term visitor first time postee. I recently bought a pair of headphones. Having tried them at home I found them to be too heavy on the bass. Today I returned to the shop where I bought them to see whether or not I could exchange them for a different pair; a pair which is of more value. The assistant was very…
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Problems with Very.co.uk
I'm hoping Im on the right board, if not please tell me as this is the first time posting. I looking for advice on how to complain, what to do next re a problem I'm having with Very.co.uk. I bought an item from there a year ago. I thought I was paying for it through Direct Debit, turns out it was on buy now pay later which…
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Should we pay the difference in cost of replacement item
Hi I hope someone can help me please my son purchased an item for his music studio which cost £1200 , he paid by debit card , 2 months ago from a music equipment shop. The item had a fault so he took it back to the shop and after much deliberation the shop decided that the item was faulty and offered my son a replacement-…
