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Are care home fees covered by consumer legislation?
We have recently sadly had to place a loved one in a care home but have found a constant stream of problems including our old boy not having his teeth brushed hardly ever, being left unshaven, wearing someone else's specs, wet and infected, inappropriately dressed for conditions, activities advertised are a sham and an…
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Purchased Laptop from U.S recived broken!
Hi guys, So I recently purchased a specialist laptop from the states, the company doesnt make them in the UK so it was the only option I had. I received the laptop when I was on holiday but on my return after taking it out of the box I noticed that the laptop had been dented, I immediatly contacted the US company and…
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Do I Still Have Consumer Rights? - Faulty Laptop John Lewis
I ordered a high spec laptop HP DV6 from John Lewis during spring 2013. I got this for university and decided I would get used to the product before I started in September. This laptop was brilliant in balancing all the high processing files and programs without crashing or slowing down. I was using a mixture of CAD and…
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Given possibly used item, sold as new at John Lewis.
Hi All, I purchased a Nespresso machine from John Lewis today. They had a Nespresso rep in the store that told me about the different coffees etc and I mentioned I only really drink espresso and so she pointed me in the direction of some basic machines that did exactly what I wanted. In the end, she showed me a model that…
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Bought via Amazon, Company in Germany
My daughter recently bought a few items via Amazon (UK). These were under a single order number but came from more than one source. The order was paid for with my credit card. One of the items was a T-Shirt costing £18.80 (free postage) which came from a supplier in Germany. The item was too small so a returns request was…
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Asda selling underweight
I bought some king prawns in Asda yesterday, the sticker on the freezer said that the bag was 240g but having got home, the packet is only 200g. What should I do? It must surely be worth writing to Asda? They must be breaking the law
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White gold ring faded after 2 weeks
I'm not sure if we have any recourse here not knowing anything about this kind of thing... My husband and i got married in march. We bought our white gold wedding rings from a well known jeweller in august last year. From august til march they sat in their box. A few months after we got married we noticed that the satin…
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charges week after buying car
Hi We bought a used car a few weeks back. It was a small family business who seem to have lots of different business's - wedding car hire, driving etc So the total was £3979. We said we could get the cash out but they said it was easier to pay with debit card. we paid £100 deposit on our debit card on the 7th Oct and the…
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Barretts Boots less than 2 months old lose stitching
So I bought some boots from barretts online on the 2nd September 2013 these have been used every day since buying, but nothing extreme just your normal walking around town, not like I have been hiking or anything. the stitching near the sole is all lose and the elasticated bits at the back are all snagged and lose. I am…
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Consumer law allows the less well informed to be ripped off!
It seems that its OK for retailers to rip off those consumers who are less likely than average to make an informed decision! This seems to provide plenty of leeway and opportunities for sharp practice!
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M&S - refunding by different method to payment?
I returned unwanted items to M&S store on 16/10 (within 35 days) for refund. Items were originally paid for by credit card online. Due to a computer error, store under-refunded me by £7.20. After speaking to their telephone customer service, I was verbally told £7.20 would be refunded to my credit card. When this did not…
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Amazon Gift Return and Replacement Policy
Hello, My brother purchased a Wii Console inDecember 2013 online from Amazon, which was despatched directly by them. This was a Christmas present for my son. He paid £91.03 by credit card and the item was sent to his address according to contract. So far, so good. About a month ago, my son and I identified that the console…
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Virgin Media Theft
A previous tenant that used to live in my house had virgin media, they had the HD Box and the Modem. Now that I live here, I got a package with TiVo, HD Box and a new Modem, the HD Box is in my dining room, two doors away from the front door. The ex tenant came around today with a Virgin engineer (when I was out) and my…
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Washing Machine- Sale of goods Act up to 6 years
As we have posted on another forum we have a Zanussi washing machine machine where the fault has been diagnosed as a failed control panel/circuit board in the machine.The washing machine is only 2 years 9 months old and has had below average use. I would have expected such a major and the most expensive component to have…
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Accused of smoking in a hotel(I am a non smoker)
Not sure if this is correct section. Quite a few issues with this, I have 2 friends that smoke, 1 was booked into a twin room with me and others mum died a few weeks ago so was very depressed and so let him come up to talk. One of my friends was smoking a ecig which nowhere on the terms on their website or on a list behind…
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Care home advice, bit of a strange situation.
Hi, bit of a strange one this so not really sure where the thread should be. My mums in a care home, yesterday I went to see her for an hour. I notice a gash in one of the cushions on the setttee, I asked one of the carers what had happened to the cushion, the gash is about a foot long, what she said has somewhat shocked…
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Is this mine to sell?
Hi In August I bought a new wheel for our camping trailer online. When the wheel arrived it was the wrong size (their mistake). I contacted the seller who immediately dispatched another but no mention was made of returning the original and I have heard no more from them. The retail value of the wheel was about £30 so I…
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Carcraft daylight robbery!
Hi, I'm hoping someone can please help? My dad traded his old car in and bought another via Carcraft in the West Midlands, taking out an extra cover policy for x5 'premium' mot's, RAC cover etc costing an extra £4000 on top of the price of the car he purchased. Long story short, my father took advantage of the premium mot…
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New windows don't fit... Help!
Hi, Have ordered a range of uPVC windows through a company who came today to fit them. Three came in the wrong size. The company says the factory transcribed the measurements wrong. They didn't fit two of these but did swap one old window with a new one that was originally destined for another room as the installer…
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Online Shopping - consumer rights
Hi - I recently ordered an item on Amazon (UK) that was advertised at a very competitive price, so I completed the order and the money was deducted from my CC account. I then received notification from Amazon that the item was being dispatched. Soon after I got an email from the supplier (Mopodo Ltd) which said:"Order…
