Bought via Amazon, Company in Germany

bod1467

My daughter recently bought a few items via Amazon (UK). These were under a single order number but came from more than one source. The order was paid for with my credit card.

One of the items was a T-Shirt costing £18.80 (free postage) which came from a supplier in Germany. The item was too small so a returns request was raised via Amazon, the company responded and said we had to return it (and pay for the return - I was OK with this, and got proof of posting) and they would refund via the payment method used (my credit card).

It took a while, but I notice on my recent transactions a refund dated 15 Oct, as below...

Amazon Mktplce EU-UK, Amazon.Co.UK
14.90 POUND STERLING LUXEMBOURG

That's £3.90 less than what we paid. We (I) have contacted the seller via Amazon to remind them that the refund must be IN FULL (per the DSRs - yes, we DID raise the returns request within 7 working days) and without any deductions for postage or any restocking fee.

So ... am I right?

mije1983

Found this on Amazon:

When you purchase an item from a Seller, Amazon.co.uk Marketplace charges your credit card and passes on payment, less a commission, to your Seller. For you to secure a refund equivalent to your initial purchase price and delivery costs, your Seller must request a refund via Amazon.co.uk Marketplace.

So could it be the £14.90 is the payment the seller received, and they have asked Amazon to refund the commision part to you?

bod1467

Thanks for that. Let's see if that's how they respond to the email.

bod1467

They responded (via Amazon system) to say they'll refund the additional £3.90.

(They haven't done so yet).

bod1467

It seems they did do so straight away ... checking my CC transactions online shows a £3.90 refund dated 21/10.