Washing Machine- Sale of goods Act up to 6 years

DavePollard

As we have posted on another forum we have a Zanussi washing machine machine where the fault has been diagnosed as a failed control panel/circuit board in the machine.The washing machine is only 2 years 9 months old and has had below average use. I would have expected such a major and the most expensive component to have lasted much longer than that time. Quite honestly I am disgusted with Zanussi and even more so when I spoke to them on the phone they were very rude and unsympathetic. The independent engineer who called round said it might be worth going back to them quoting the sale of goods act which may cover faulty parts for up to 6 years. His view was that for parts like the pump, heater element etc would not be covered but the major component for the working of the washing machine it might be worth persuing. I am completely ignorant about the Sale of Goods act and am wondering if anyone has persued this route with a similar problem . Or is it a complete waste of time. Ant feedback/thoughts on the subject will be appreciated. I just feel Zanussi are out of order and should be prepared to do something!!

George_Michael

Where did you buy the machine from? It is the retailer that you have to enforce any SOGA rights against and not the manufacturer (unless purchased directly from them).

Did you get any sort of written report from the engineer, and if so, what exactly did it state?
For a SOGA claim to have much chance of success, you must be able to show that the failure was due to a defect that was present from the time of manufacture, although the fault didn't appear until a later date.

prosaver

George_Michael wrote: »

Where did you buy the machine from? It is the retailer that you have to enforce any SOGA rights against and not the manufacturer (unless purchased directly from them).

Did you get any sort of written report from the engineer, and if so, what exactly did it state?
For a SOGA claim to have much chance of success, you must be able to show that the failure was due to a defect that was present from the time of manufacture, although the fault didn't appear until a later date.

Well done really good advice

zoob

You need to contact the retailer you bought the machine from, there the only people who have a legal obligation under the sales of goods act, but it's up to you to prove that the fault with the control panel was there from manufacture, but only now apperant.
A report from a qualified engineer stating this should be given to your retailer.

zoob

prosaver wrote: »

wrong
if you have the receipt goto the shop says it doent work quote the soga.. ask for a replacement or money back....if they refuse then they have to send a engineer round to fix it.
my washer was 3 years old and they replaced the drum --free:T:T

Where did you get this idea? Where in the sale of goods act does it say that you should do this.

George_Michael

prosaver wrote: »

wrong
if you have the receipt goto the shop says it doent work quote the soga.. ask for a replacement or money back....if they refuse then they have to send a engineer round to fix it.
my washer was 3 years old and they replaced the drum --free:T:T

The SOGA (Section 39) clearly states that if goods go wrong after 6 months from purchase then the retailer can insist that the consumer provides proof that the fault was due to an inherent defect (manufacturing defect).

Only when this proof has been provided does the retailer have to provide a remedy and this does not have to be a replacement or full refund.
They have the choice as to the remedy provided (repair, replacement or refund, and can choose whichever is most cost effective for them.
If they choose to give a refund, they can make a deduction from the price paid to cover the time that they consumer had good use of the goods.

I have often taken faulty goods back to various stores and have been given full, no quibble refunds, but just because this happens in many stores doesn't mean that it is something that is a legal entitlement.

shaun_from_Africa

prosaver wrote: »

if they refuse then they have to send a engineer round to fix it.
my washer was 3 years old and they replaced the drum --free

The last time you used this same story, the washing machine was only 2 years old.
At this rate, it will soon be a Victorian bath with a scrubbing board.

http://forums.moneysavingexpert.com/showpost.php?p=51142835&postcount=53

i bought a hotpoint washer and the drum packed in after 2 years...
that shop said the same

And in that thread, it was explained to you many times about the possible requirement for having to prove an inherent fault after 6 months from the time of purchase, yet here you are still posting the same incorrect "advice"

prosaver

shaun_from_Africa wrote: »

The last time you used this same story, the washing machine was only 2 years old.
At this rate, it will soon be a Victorian bath with a scrubbing board.

http://forums.moneysavingexpert.com/showpost.php?p=51142835&postcount=53


And in that thread, it was explained to you many times about the possible requirement for having to prove an inherent fault after 6 months from the time of purchase, yet here you are still posting the same incorrect "advice"

ooh 3 years or 2 it dosent matter..
..As we have posted on another forum we have a Zanussi washing machine machine where the fault has been diagnosed as a failed control panel/circuit board in the machine
its not incorrect advice if so ..how come they replaced my hotpoint drum
do you think the customer damaged the failed control panel circuit board ..if so how?
ps Beware Theres alot of people who work in shops and will give you wrong advice as they hate the soga

prosaver

If you bought your item over six months ago, you may have to prove the fault was not caused by accidental damage or wear and tear. You can do this by getting a second opinion from an independent expert (see link below).
Getting an independent expert
Making a complaint - what to do first

You can do this(means you dont have to, but could do) by getting a second opinion from an independent expert
the product still looks brand new so..visual proof would prove the fault was not caused by wear and tear.
as for accidental damage.. can be compared with same, brand new product in question.

prosaver

How old is your dog

unholyangel

prosaver wrote: »

shaun from africa ...read this and educate yourself please
http://webarchive.nationalarchives.gov.uk/+/www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/Yourconsumerrightswhenbuyinggoodsandservices/DG_194650

I dont think its shaun that needs to educate himself.

Perhaps you can enlighten us as to why you feel george michaels advice was wrong? Then again, judging by your subsequent posts, you dont have any clue what you're arguing against either.