Rental property flood damage ?

miamoo

I need some advice please.

I live in a rental house, owned by Muir and I have been here since it was built 13 years ago.
The next door neighbour has had a leak in her downstairs toilet. It has been leaking for months without anyone realising, it turned out that all the toilets were left with no overflow pipe when they were built and this caused the leak.

Muir have had to all replaster the internal downstairs walls, but they have offered no compensation and only a £25 voucher towards the redecorating. Its has taken 5 workmen 2 weeks and the work is almost finished.
I had only been out of hospital 1 day when the work started and couldn't walk properly for the first week, and was meant to be resting.
They have not accepted responsibilty and have only offered the £25 as a 'goodwill gesture'.

I have house insurance which will cover the contents that were damaged, but I am angry that Muir will not offer a reasonable amount to pay for the decorating, and something towards the mess, upheaval and inconvenience we have suffered these last few weeks.

Where do I stand with this please, do I have any rights?

Thanks

shaun_from_Africa

Does your house insurance have any form of legal protection of legal advice provided?.
If so, you should contact them and ask for advice.

Even though your policy covers your belongings, I don't see why you should be expected to claim on this as the damage was caused a third party.
If you contact your insurers and give them all of the info, they should hopefully claim from your neighbours insurance.

miamoo

Thanks for the reply.
My neighbour doesn't have insurance, and the housing association is not accepting responsibilty so I didn't have any choice but to claim of my own insurance.
I am wondering if I should push the issue with Muir, as I feel that even though they won't accept responsibilty it is there fault.
The flood only happened because the overflow pipe was not fitted by the contractor they sent out.