What are my rights?

Al1x

I bought a table and chair set last January and already the laminate is coming off and one of the chairs is broken (the seat has come awat from the back) and 4 of the other chairs have gone really squeaky (We only have one decent chair out of the six!) . The shop said i can take them back and they should be able to replace it.

Would I be entitled to a refund or even store credit. Not sure I want the same table and chair set as this one has been awful.

Fosterdog

The shop can choose whether to repair, replace or refund so if they are offering a replacement they are doing the right thing.

They could technically refuse to do anything unless you prove the fault is inherent as it is more than six months since purchase.

Al1x

That was what I was thinking. at least they said on the phone that the store should replace it. Luckily they give up to a year for faulty products.

Al1x

little update - I took the table and chairs back earlier and was offered a full refund Really happy with their customer services.