Audible cancellation & .com vs. co.uk

livmun

I've been trying to cancel my Audible account for 3 months but am still getting charged. As my email to them below explains I wrongly (I have no idea how) signed up to their .com store. Their emails in response lead me to believe they don't have humans working for them but that this is an automated response. I can't get anyone to hear my problme or action my complaints. As you can see from the thread below. Has anyone else had this problem?

On Friday, 11 October 2013, Audible Customer Service wrote:

Hello,

Thank you for contacting Audible, my name is Calvin and I hope your having a fantastic day.

I understand that you would like to cancel. I must apologize for the inconvenience caused but I am willing to assist.

I was unable to locate an active membership under the “olivia.munro at gmail.com”. Please reply to this email with the user name or email address associated with your membership account. However, not to worry, this can be rectified in a jiffy for you. With this said, it might be that the account is with another email address and or username. Please reply with any other emails or usernames you may have used. Once this is done I will certainly further research this for you and take care of it for you.

I look forward to hearing form you soon as I am here to help 100%.

Please feel free to call our Customer Care at 1-888-283-5051 (USA & Canada), (US Country Code) 1-973-820-0400 (International) or simply reply to this email. We are here to help 24 hours a day, 7 days a week.

Thanks so much again. Have a very spectacular day!

Sincerely,
Calvin T.

Audible Customer Support


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In August I contacted audible to cancel my account. I had tried the free trial and I had decided I wasn't interested. You don't have the books I want and I decided it wasn't particularly good value for money.
I contacted audible by email to cancel. I received an email saying my account had been cancelled. However I still received emails with new credits and the money was deducted from my account. I contacted audible again. I received an email saying my account had definitely been cancelled.
I had to go through this 4 times before I received an email saying I had been contacting audible UK and I was paying audible US and I had to contact them. UK audible swiftly wiped their hands of me. I have many issues with this picture. How I signed up to .com instead of uk I do not know. I signed up via my Amazon account so I don't know how I managed to mistakenly sign up to .com especially given all my addresses etc are in the UK and I'm pretty sure I pay in GBP. Also, you claim to be a different company but you aren't really are you? You're one big company as you're both 'audible' with the same logo, trademark etc. In addition, if I were signed up to US and UK were a completely different company how come I could login with them and how come they confirmed I had cancelled my account and in the end could see that I had signed up to US? How can they see that I am an US member if they have nothing to do with US and are a separate company? Why did UK tell me they had successfully cancelled my account and I would not be billed again when I was even signed up to UK in the first place?!
Regardless of this I then tried to contact US to resolve my query.
I want you to cancel my account. I want to cancel my account as of the 7th August 2013 which is when you wrongly informed me that my account had been cancelled. I want you to refund me all the money they have taken from my account.
What's more, I really do not appreciate the email model you use from your unhelpful costumer support centre which, coincidentally (?) is exactly the same for both companies. That's incredible strange for two completely separate, different companies!
My amazon account is still under googlemail It's exactly the same as this email address gmail but gmail decided to shorten it. It's exactly the same.

jacques_chirac

The companies are separate entities, in the same way that Asda and Walmart supermarkets are (despite all coming under the Walmart umbrella). Your post is a bit of a ramble, as is theirs, far better to stick to the point.

SidP

I just cancelled an Audible.co.uk membership after taking advantage of the 3-month offer (any audiobook for £3.99 for the first three months, one per month). I did it online in seconds. I had to go through the whole, "Are you sure you want to leave?" palaver, but after that I was free and clear. Not sure what issue you're experiencing, tbh.

udreamawake_2

Hi I am having a similar problem. If I click to cancel I get an error message says I have to call customer service but the number is an international one and I have no way of knowing how much that will cost me. I also was unaware that I was signing up to a paid membership via my Amazon account. Is the only solution to cancel my bank card and shut down my Amazon account??

udreamawake_2

Hi I just thought to call amazon instead and they transferred me to audiable customer service. Feel a bit bad as my membership was cancelled already but I had missed the email. I take it all back it was a very good response may consider an audiable subscription in the future if they bring the price down!