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Handling fee on a Sale of Goods Act return
Hi, I bought an exhaust part (rear section) from a branch of Eurocarparts, but the flange wasn't right for the bolts I also bought (no nuts were supplied, and the old flange which was to be disposed of had the nuts welded onto it). In other words they didn't sell me an exhaust part for my car but for their own complete…
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Where do I stand?
I bought my girlfriend a camera for her birthday, October 2012, from Amazon. It was a waterproof camera for our Holiday to Florida June 2013 and had very little use before our Holiday. It is supposed to be waterproof up to 5metres. The first time the camera was used in water was whilst snorkeling on our holiday (it was…
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static caravan nightmare
Im a newbie here so appologies if im in wrong place. My mum bought a static caravan on a holiday park in Llangynog (wales) 2 years ago. When she bought it the site owner said that he would sell the caravan again within 5 years if they didnt need it. She no longer needs the caravan so decided to sell it back to him (as…
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Amazon collection complaint
I bought some fitness equipment last July. It was failing and Amazon suggested I contact the manufacturer. I asked them to resolve it rather than expecting me to deal with the manufacturer. Amazon delivered a replacement, but there was a problem with the collection of the original, as their chosen collecting firm Yodel did…
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Refund on service
Hi I am looking for some guidance as I am no sure what to do. We booked a photographer for our wedding in February. He did not turn up on the day. After the day he apologised and promised us an albumn of photos taken by friends and family on the day and a sitting if we wanted it. He collected a memory stick from me with…
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B&Q return nightmare
Hey, I bought a new Mira Sport Max electric shower from B&Q last week and my local plumber installed it fine however there was no hot water coming from the shower so my local plumber said it was faulty and removed it. I put everything back in original box with receipt and took it back to B&Q returns desk who said they…
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URGENT - Renting: Agent won't refund "Holding Fee"
Hello, This is very urgent, please. I have found a property to rent through an established Estate Agent. When I offered on the flat, I informed the agent that I had a cat, then I signed a "Holding Deposit" form. I gave them £700 to cover: Referencing, Tenancy Agreement, Inventory Check-in, Admin. This was on 3rd July 2013.…
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1&1 Internet - Cancellation Ignored - More Bills!!
Hi. Can anyone advise on the problem I have please. Full story below, but basically cancelled account with 1&1 internet and receiving further invoices. Who is the head honcho at Asquith House where they are based in UK? Phone number takes me to call centre in Phillipines. Thanks guys. Mags........ My son opened a web page…
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car problems at arnold clark
Having bought a usedcar at arnold clark I started hearing a nolse from it took it back they fixed a few things but noise still there and when they are in car it doesnt happen then when I drive it the noise is still there what can I do
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Help with consumer rights
I really need some help please I purchased some limestone floor tiles for my bathroom from a shop specialising in selling stone tiles and was advised I could expect variations in the tile, such as fossils and colours. They had a display in the shop and was happy with what I saw. Once delivered on closer inspection I…
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ebay advert misleading, what would you expect from this?
Hi All, I am after some views. If you read this description, what would you be expecting to receive? especially this line "THE PHONE COMES WITH NEW SYNC DATA CABLE CHARGER , GENUINE PLUG, GENUINE BOX" HELLO I AM SELLING TODAY IS AN APPLE I PHONE 5 16GB in white & SILVER 16 GIG ***BRAND NEW*** on T-MOBILE +ORANGE + VIRGIN…
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Marc Jacobs handbag-Do I have the right to exchange?
Hi, I need some advice on whether or not I have the right to exchange a Marc Jacobs handbag, which I am very unsatisfied with. It's cream leather and consistently gets marked from whatever item of clothing I am wearing. I stopped wearing it with jeans, as the dye just transfers on to it, but now I've noticed it actually…
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tyres for nothing?
Whilst looking for tyres online I checked out Halfords and found Bridgestones marked Web Price: £0.00 each I changed the quantity to 4 and total remained the same.Surprised to say the least,I booked my fitting time and checked out.I have since received my booking conformation which reads:- What's Included Bridgestone…
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Am I entitled to a refund for a guides trip?
My daughter was due to go on a trip with girl guides in 2 weeks time to 'giggles camp'. Last week she had an accident and fractured her foot. The doctor said there is no way she can go as her foot is strapped up and she is on crutches and is not allowed to walk on it for at least the next 4 weeks. The camp has refused to…
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FRAUDULENT COMPANY-beware and advice needed
Hi all I recently ordered a wig for my aunty as her son got married yesterday, and through poor health, she has lost her hair. I'm unsure if I'm allowed to name the company, if I am I will!!!! After ordering it for her through PayPal, I found very worrying reviews. The reviews were all saying pretty much the same thing;…
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PLEASE help
Hello. Hope I'm posting in the right place. Long story short: I bought a dress from a shop on Facebook. In the picture it looked REALLY nice. But as soon as I received it I could see it was not going to be what I thought it was. Firstly the material is very cheap. However, having read back the description of the dress it…
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help new carpet advice please
thanks,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
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Phone problems - Should very or Sony sort the problem out??
Hi i brought a phone from a very.co.uk a couple of months ago, the phone seems to have a fault, i.e doing things on its own, calling people, texting random messages without even touching it. Very have said i need to contact sony..... As i brought the phone from very.co.uk should they be send me a replacement or should sony…
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Can company charge extra for weekend delivery when it's not in their T's & C's?
I have recently purchased 4 items of bedroom furniture and have paid the maximum delivery fee of £29 for the 4 items, as stated on the website. A Third Party company are delivering the items and called me regarding delivery dates. They stated week days but because I work Mon - Fri I asked if they deliver on weekends to…
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Next!! :@
Hi guys! Been trying to order some furniture from Next today. I tried to process the Payment this morning online but a pop up appeared saying payment failed. Next are blaming my address not matching, but I know it does as I'v checked both ends. Anyway, I have now checked and they have told me That the payment is reserved.…
