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Genuine company or not ?
Hello, first of all I hope I'm posting this in the correct place if not I'm sorry. I have just returned from a holiday to discover that my elderly parents let a door sales man into there home, in short he told then they are entitled to free Eco saving scheme for there home and would be entitled to a free boiler, now I'm…
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Missing item from an online order - website no longer exists now?
Hi all, I recently ordered from craftsuperstore.co.uk and when my delivery finally arrived, I was missing an item. No problem I thought, I just emailed them and told them what was missing, quoting my order number. I didn't receive a response. I went to the website today to see if there's an option under 'my account' or…
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Furniture Delay
Hi everyone I have never posted here before so please be gentle :) I ordered a TV cabinet from a local shop about 6 weeks ago, I had already ordered over £1,000 of furniture from them and decided to go for the matching TV cabinet as they were offering a good price. They gave me the impression that it would be delivered…
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Returning shop items using debit card from a joint bank account
Quite often my wife buys things in shops using her debit card from our joint bank account, decides she doesn't want them really and then asks me to return them using my debit card from the joint account. It seems some shops are happy to do this (Primark, Asda) but other shops will refuse it and say it has to be done on the…
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Help Greatly Appreciated with Consumer Rights Disaster
I have had a terrible experience with a retailer that I feel has got to the stage that I need to take some advice and possible legal action. The year before last I purchased a Rain Mac from Pal Zileri store at Bicester Village and within months it started to develop small holes in the fabric, I emailed them to ask what…
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Sale Items Are Non-Returnable
I purchased two Items from an Independent Boutique in my Hometown they looked lovely in the shop, but when I got home I don't like them. I want a refund as I realise I spent too much money on them!. I looked at the receipt and it Sates " Should you wish to return an item we will be happy to offer an exchange of credit note…
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Legal rights concerning non-delivery by Royal Mail
I hope this is the right section for my query. I bought a board game from eBay about 2 weeks ago and never received it. As it was a tracked and signed for package, I checked on the Royal Mail website which said it was delivered and signed for. However, I was home all day on the delivery date and the signature shown on the…
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Help with Small Claim Court - Advice Pls
Help Pls forumites! I booked a Hot Air Balloon 'Experience' with Living Social last April (2012). This was for a pm (afternoon or weekend) and £79 was deducted from my bank account on 1st April 2012. I had originally wanted to fly over London, but by the time the voucher details were emailed to me, this was not possible…
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Manufacturers Warranty - Faulty Washer?
Hiya, My husband and I bought a Bush washer from Argos around August 2011. Within the first year we had the engineer out twice. The first call out was pretty much straight away. The drum had gone and had to be replaced. The second time round the washer wasn't draining. A few weeks ago a paddle snapped off, we put it down…
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Parcel2Go - Claim for smashed item
I booked a courier collection for a wood burning stove via Parcel2Go the courier was TNT (UK Express service). It is a heavy item (33kg) and I wanted to make sure the stove arrived safely so I removed all external parts e.g., cast iron feet, wrapped them and put them inside the stove. I then cut and fitted 3 inch rigid…
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Euro Car Parts - Ignoring the Sale of Goods Act?
I bought some brakes from Euro Car Parts last month for my car as there was a 50% off offer. Unfortunately the parts they provided didn't fit, but of course I only knew this when trying to fit them a few weeks later. Their intial (numerous) emails simply re-stated that if they were not informed within 7 days and returned…
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Experience of lv8gbdiscounts
hi everyone, I have joined the forum as I am trying to get information on any experience of this company, my experience is that on new years eve I booked some rail tickets online after payment there was a button to click to claim £20 cash back, it presents as a reward for booking but when you click on it this company enrol…
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Insurance policy cancelled following claim. In desperate need of legal advice
INSURANCE CANCELLED FOLLOWING CLAIM Hello guys! I've found myself in a bit of a conundrum with my insurance company, and desperately need some advice. Please bear with me as it's a pretty long story - I will try to explain it the best as I could. Over 2 and a half months ago, on 12th May 2013, I was involved in a car…
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Returning Faulty Goods, need to pay for carriage of replacement?
Hi, I purchased a tablet from Maplin, it has become faulty within a month and I have the receipt. Maplin are prepared to exchange it for another one, which is what I want, but the problem is there are none in stock and havnt been for a while. They also cant tell me when the new stock will be arriving, it is just on back…
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Free Skylander Giants
My son won a golden ticket in a skylanders giant booster set. He brought it from HMV who were doing the promotion. But when I log onto the website it says the website is invalid. There is no expiry date on the ticket and the T&C's are on the website I cant access. I have spoken to HMV and they are finding out from…
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Washing Machine Woes
Hi, I recently bought a Hotpoint WMUD 962 washing machine from Currys online and it is ruining my clothes. I had a Hotpoint WM12 for 16 years and would shove most things in on the 40 degree “double bar” cycle with super rinse. Everything came out fine, including a wool scarf with sentimental value. Back in March the…
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Getting money back from builder who has moved...?
I wrote a thread a few weeks back about a builder who I paid a deposit for materials, who then didn't do the job and avoided me. They eventually said they would send a refund, but didn't. 14 days ago I sent a "Letter Before Action" and didn't get any response. Today I thought I would go round to the house to give them one…
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Surely something is wrong here?
I was on the H. Samuel website trying to buy a London 2012 £5 coin which they had on sale. It was listed as 'Limited Availability'. I added 9 of them to my basket and then proceeded to checkout. They took all my personal details (name, address, etc). Then I went and entered my debit/credit card information. When that was…
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Debenhams delivery nightmare
Hi folks. Last week I bought some bed linen worth £60 from Debenhams in another of their sales. So, I went through the order process with both billing and delivery address all correct and current. Then when the order went through it showed that my delivery address was my old address (400 miles away!). Let me stress that I…
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QVC & P&P Costs on Faulty Item?
Hi recently returned & received a replacement from QVC. The 'tablet' I returned had a fault & QVC's policy states ' QVC will only pay P&P for the return of damaged items, faulty items, or for those items different from the original order.' They have refunded the original postage of £6.95, but with such an item needing a…
