Sale Items Are Non-Returnable

janejohnson67

I purchased two Items from an Independent Boutique in my Hometown they looked lovely in the shop, but when I got home I don't like them. I want a refund as I realise I spent too much money on them!. I looked at the receipt and it Sates " Should you wish to return an item we will be happy to offer an exchange of credit note within 14 days of the purchase date. SALES ITEMS ARE NON-RETURNABLE (I think as the items prices are crossed off and written in red pen these are sale items, but I was not made aware of this at the time!) What do I do?

matty538

If there is nothing wrong with the items then really you have no right to return for a refund or exchange. The 14 day policy they offer on non sale items is just a goodwill gesture.

wealdroam

janejohnson67 wrote: »

I purchased two Items from an Independent Boutique in my Hometown they looked lovely in the shop, but when I got home I don't like them. I want a refund as I realise I spent too much money on them!. I looked at the receipt and it Sates " Should you wish to return an item we will be happy to offer an exchange of credit note within 14 days of the purchase date. SALES ITEMS ARE NON-RETURNABLE (I think as the items prices are crossed off and written in red pen these are sale items, but I was not made aware of this at the time!) What do I do?

All purchases made in a physical shop should be considered final unless anything else is stated at the time.

In other words, they do not have to tell you sale goods are not returnable.

The 14 day policy they offer on non sale items is in addition to your statutory rights... i.e. a contractual right.

Obviously this does not apply if the goods are actually faulty.

tinkerbell28

Change of mind in a shop, no rights to a exchange or refund. At all.

George_Michael

tinkerbell28 wrote: »

Change of mind in a shop, no rights to a exchange or refund. At all.

Unless the shop in question advertised a returns policy.
In this instance, providing that you are following the terms stated, you do have the legal right to return the goods as anything stated or advertised by the shop becomes part of the contract of sale.

If the OP purchased from a shop that has a returns policy, what is stated on the receipt may well not apply as this would be given to them after they had already made the purchase.

pinkshoes

The law states that NOTHING bought in a shop is returnable unless it is faulty.

SOME clothes shops (like M&S) offer additional policies that allow people to return things if they change their mind. They don't have to do this, they're just doing it as they think it helps their business.

Unless your items are faulty, then legally you have no right to return them. Sorry.

arbroath_lass

janejohnson67 wrote: »

What do I do?

Sell them on? You may even make a bit more on ebay

Hintza

George_Michael wrote: »

If the OP purchased from a shop that has a returns policy, what is stated on the receipt may well not apply as this would be given to them after they had already made the purchase.

In which case you revert to the law, so no right to return unless faulty.

Hintza

George_Michael wrote: »

If the OP purchased from a shop that has a returns policy, what is stated on the receipt may well not apply as this would be given to them after they had already made the purchase.

In which case you revert to the law, so no right to return unless faulty.

You don't get if you don't ask, try to swap if nothing else.

Valli

Since the shop does offer an exchange or a credit note you could ask. They are at liberty to refuse.

ThumbRemote

Hintza wrote: »

In which case you revert to the law, so no right to return unless faulty.

That's not necessarily true. If the store advertises a returns policy, this becomes part of the contract of sale. They can't then restrict that via additional terms on the reciept, given after the sale.

Which I think was George Michaels point.