Sale Items Are Non-Returnable

ThumbRemote

pinkshoes wrote: »

The law states that NOTHING bought in a shop is returnable unless it is faulty.

Slightly odd wording there. The law actually states a right to return a faulty item - ie the law states what you can do. It doesn't actually say that returns are prohibited for any other reason, which is what your phrasing would indicate.

(Sorry, slightly nit-picky there, as I assume you just worded it badly).

George_Michael

ThumbRemote wrote: »

That's not necessarily true. If the store advertises a returns policy, this becomes part of the contract of sale. They can't then restrict that via additional terms on the reciept, given after the sale.

Which I think was George Michaels point.

Yes, that was exactly my point.
If a shop advertises a returns policy that allows for change of mind/item not suitable returns, a consumer may decide to buy from that particular retailer knowing that if they wished, they could return unwanted goods.
Anything written down or stated (provided it was by someone with the authority to do so) in relation to goods being purchased would become an implied term of the contract of sale

It's no different to a retailer advertising free delivery and only after a customer has purchased something in store, telling that customer that the free delivery no longer applies and it will cost them £25.

Hintza

It sounds as if the whole returns policy was on the back of the receipt.

eschaton

OP didn't like the answers - not been back since post #5

fluffnutter

I'm not sure if anyone's mentioned what I think is most pertinent.

The shop allows a 14 day return period on non-sale items (above and beyond statutory rights) and this is clearly marked on the receipt. So far, so good.

OP buys some items but, crucially, there is nothing to suggest they're sale items hence assumes, understandably, that these items can be returned. The only indication that they might be in the sale is an altered price.

Personally I think the reduced price written on the tag would be enough to alert the average customer to the fact that these are sale items (it's obvious they're reduced and what are sales items other than reduced?) but to me this is the point that's worth debating, not whether the shop has an obligation to swap or refund unwanted goods per se.

I've always been unequivocally told at point of sale when buying sales items that these are exempt from the shop's return policy and I think this is the best way to go. Removes all doubt.