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Help please: Consmer rights
Hi There: I'm new to this forum and have an issue over consumer rights and could do with some sound advice. My daughterpaid a £100 deposit for some furniture by credit card over the phone. Thefollowing day she cancelled the order and is relying in on the “cooling off”provisions of the Consumer Protection (Distance…
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Under storage bed, how long should it last?
I bought a Otterman bed from Worldstores 23/9/2012 (10 month ago). Last night my daughter put a few bits underneath it, and it wouldn't go back down fully, looking under the bed it looked as though the hinge mechenism had come away fron the side of the bed (these arrive in place fastened to the side so done by the…
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im considering taking B & Q to small claims
they sent an independant flooring company to inspect my hall floor (can give more info if requested) and i was told there was no manufacturing fault however a couple of weeks after laying there are scuffs to the edges and a couple of scratches i believe the flooring is not fit for purpose but have never taken on a big…
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Car bought from garage miles away. SOGA enquiry.
Hi. I recently purchased a used car from a garage some 85 miles from my home address. Within a couple of weeks I noticed a knocking and some steering issues. It's a Volvo v70 d5 2005 with 220,000 on the clock. I had the car inspected by an independent garage and also tasked a main dealer specific to the vehicle to carry or…
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DSR - rejecteing goods?
Hi, I ordered a car door mirror from an online site, when it arrived it was not suitable as it did not fit correctly and the mirror would not adjust enough to be of any use. IMO it was not fit for the purpose as it was pointing dangerously low. So I took (as its only a few miles) it back to the sites HQ, they accepted it…
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Scs sofa
Father n mother in law recently bought a corner sofa and took advice from the sales woman about wether it was to be right or left handed When it arrived it was the wrong way round the delivery guys would take it back without a ticket They contacted the store to ask for a sofa the other way and have been told its there own…
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redirection poser
T I am selling my property ,and will be without a permanent address as I work awwy ok.I am looking at getting my mail redirected to my neice's house,she receives a few benefits as she is a working mum.the question is will my mail effect her benefits
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Meat packaging and microwaves
I've just scared myself silly! I got a package of pork medallions from Lidl out of the freezer and popped it into the microwave to defrost. Within seconds I heard crackling noises and saw flames inside the microwave. I hastily opened the door, removed the glass plate complete with flaming package, and managed to blow the…
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John Lewis HOme Design Centre Edinburgh
Can anyone help? I have used this service and I am now having problems with items I have been sold which are not fit for purpose. The Edinburgh branch cannot sort them out and Head Office say that the porblem belongs with the branch. Surely there is someone somewhere who is in charge? Does anyone know who?
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waiting for restaurant to take payment - how long reasonable
went to a well know restaurant chain last night. had a piece of paper with two tesco voucher codes. one code was for £10 another for £20 when i asked for the bill i indicated i wanted to use the £10 code- so the £30 meal would come to £20. the bill came and instead of saying 30-10 =20 to pay it said £21-10 = £11 to pay i…
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Laptop failed just out of warranty - rights under soga?
I bought a new fujitsu laptop just over a year ago (think it was May 2012) from the eBay outlet of dabs. On Friday it failed to startup. I have tried windows recovery and running an os from disc but the machine will not boot. I managed to run the fujitsu diagnostics software and they tell me the error code I was given…
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Sony Camera: Common Fault with Screen
I was wondering where I stood regarding a fault with my NEX camera after contacting Sony (as the retailer, Jacobs, has gone into administration). I had a years' warranty on the camera, bought in July 2010, but a problem with the screen has progressively got worse over time, and it appears to be a very common, manufacturing…
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PayPal dispute-what is the deadline
Hi all I recently opened a PayPal dispute (discussed in another thread) after a bit of a stupid quick decision. Anyway,I originally opened a dispute on 15/07/13 as I had not received my order and no communication from the company. However, I received the item a few days later, nothing like described, so I changed my…
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No replies from company - what are my options?
My wife bought a Bamix mixer/food processor at the Ideal Home exhibition back in March for a not inconsiderable sum of money When she got it home, it became clear that the product was unsuitable for her (she has poor strength.flexibility i her hands and the salesperson was not clear that you have to keep the button pressed…
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Faulty Car - what are my rights? What should I do?
We bought a Vauxhall Antara 58 plate on Hire Purchase from Arnold Clark at the beginning of March (£9998, less deposit of £1700). After a couple of days my husband was aware of several faults and so began the frequent phonecalls with customer services and trips to Arnold Clark/Vauxhall to get the car fixed. Arnold Clark…
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Free Gift for signing up to a direct debit
I'm part of a charity run club and to encourage members to renew their annual membership by direct debit, they offered a free item of clothing such as a fleece, hi-viz etc. I ordered a medium fleece when I renewed and it arrived in the 28 days specified, but the fleece is way too big! The leaflet encouraging the direct…
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Quick eBay refund question?
Hey everyone, Under a year ago I purchased a double bed wooden bed. Up until now the bed has been good, apart from a persistent creak of which the origin was unknown until it was sat on and the entire side of the bed broke in two. This rendered the bed useless and unable to support any weight. I got in contact with the…
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Involved in a serious crime incident (KNIFE INVOLVED)
Sorry if wrong section, no clear section I could see where I could put this thread. Hi guys, just wanting to get some advice. Basically, I am 20 years old and I wanted to rent a car. Obviously being 20, it's hard getting a rental car. So I turned to gumtree (how naive was i) and found a car rental place. I phoned up the…
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Refusing a repair at Argos?
I bought a tablet from Argos on the 16th June '13 and it has developed a fault that started gradually (battery issues). I would say this is a pretty serious fault now. I've recorded the fault for evidence and can confidently say this isn't usable. After 30 days Argos policy says they will send it off to be repaired (or if…
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Problems with structural engineer - who to turn to?!
Hi, I'm a small convenience store owner and we're having two walls knocked down at the moment, but there is a flat upstairs. Since the builders started work on Monday, they have found endless problems that the structural engineer missed out in his survey and therefore hasn't included in his calculations. He even…
