Next!! :@

leedavies

Hi guys! Been trying to order some furniture from
Next today. I tried to process the Payment this morning online but a pop up appeared saying payment failed. Next are blaming my address not matching, but I know it does as I'v checked both ends. Anyway, I have now checked and they have told me
That the payment is reserved. I've told them to cancel but they are saying they have done all they can and ill
Have to wait until the money becomes available. I've tried my
Bank and they are telling meRing next, next are telling me the opposite.

It's £600 and I've got conveyancing fees to pay next week!!

At the end of my tether!!
Help!!!!!
Lee

j0nathon2

When you fail an Address Verification check or a CV2 check, the funds are still authorised.

If you have a limit of £100, and you try and authorise £60 with the wrong CV2 or Address, you're out of luck, because the next £60 will fail as that would take you to £120.

Next could, and may have, try and cancel the authorisation with their acquirer, it's not always possible. Debit card authorisations drop off rather quickly anyway, certainly within the week.

leedavies

Sorry I shoulda said...I've put the payment through on my next account now so I bought the stuff...I'm just left £600
Short through no fault of my own which is a real pain...

MamaMoo_2

Might be me missing something, but if you had £600 spare to buy the furniture this morning, why is there suddenly an issue of conveyancing fees? As putting it on your next account will have no immediate charges due from you.

If you want the money back sooner, call Next who can get through to their accounting department to cancel the authorisation. You may e better off emailing, though.

j0nathon2

MamaMoo wrote: »

If you want the money back sooner, call Next who can get through to their accounting department to cancel the authorisation. You may e better off emailing, though.

It's not always possible and some Merchants just don't want to try - they ought to though.

leedavies

MamaMoo wrote: »

Might be me missing something, but if you had £600 spare to buy the furniture this morning, why is there suddenly an issue of conveyancing fees? As putting it on your next account will have no immediate charges due from you.

If you want the money back sooner, call Next who can get through to their accounting department to cancel the authorisation. You may e better off emailing, though.

I tried to put the payment through online and it came up telling me I have to do my first payment in full by card, so I tried to do so. It then told me the payment hasn't gone through due to address issues. So I called my bank and next and both confirmed same address. I then tried again and it didn't go through again. So I called next who then put it on my account. As the two lots of furniture money are showing as earmarked its not available to spend on the conveyancing fees.

Starting to think this is a case of like it or lump it really. Feel really hard done by having done nothing wrong in the first place.

j0nathon2

I assume this is a debit card?

If so, does your bank show an "available balance" or similar which has this authorisation taken off?

If so, just keep an eye on it, within a few days it will go back up, then pay your conveyancing fees?

Do you have an overdraft available, if so and that covers it, you should be fine too (you won't actually eat in to your overdraft so no fees).

MamaMoo_2

My apologies, I read it as the payment having only debited once...
Who do you bank with? If you phone them and explain, and get a helpful operator, they *can* cancel the authorisation.
If they direct you to Next, you can try emailing the CEO's office, who will at least hopefully have the authority and knowledge to forward the request on to the correct department.
If you can obtain the Auth codes from your bank and provide them to Next, this will make things easier.