B&Q return nightmare

outlaw777

Hey, I bought a new Mira Sport Max electric shower from B&Q last week and my local plumber installed it fine however there was no hot water coming from the shower so my local plumber said it was faulty and removed it. I put everything back in original box with receipt and took it back to B&Q returns desk who said they won't return or refund the shower because it has been installed :mad:

Please advise??

sassybird

Will they not just do a straight swap for another shower as that one is faulty?

outlaw777

They are saying its been installed so they wont swap, refund or take back, even though its been brought back in box packaging and receipt?

sassybird wrote: »

Will they not just do a straight swap for another shower as that one is faulty?

molerat

Did you actually explain that it is faulty and not working ? They do often seem to employ particularly thick people to work on the returns desk.

outlaw777

Yes of course but they told me to go away and phone Mira :mad:

molerat wrote: »

Did you actually explain that it is faulty and not working ? They do often seem to employ particularly thick people to work on the returns desk.

outlaw777

Oh and another thing there was no security tag on this shower and it was the last one on the top shelf....

jc808

return - not fit for purpose, goods rejected

dont let them fob you off with dealing with mira...

outlaw777

What exactly do I say to them but without me getting fobbed off to mira...

jc808 wrote: »

return - not fit for purpose, goods rejected

dont let them fob you off with dealing with mira...

Gordon_Hose

B&Q are notoriously terrible at all things replace, return and refund. Their customer services is shocking.

Read up on the Sales of Goods Act.

outlaw777

Am I best just going to a different branch and saying I bought the wrong model of shower and see if that works??

Gordon_Hose wrote: »

B&Q are notoriously terrible at all things replace, return and refund. Their customer services is shocking.

Read up on the Sales of Goods Act.

lincroft1710

outlaw777 wrote: »

Am I best just going to a different branch and saying I bought the wrong model of shower and see if that works??

No because they are not obliged in law to exchange or refund when the customer made a mistake. Take it back and ask to speak to a manager.