B&Q return nightmare

Gordon_Hose

lincroft1710 wrote: »

No because they are not obliged in law to exchange or refund when the customer made a mistake. Take it back and ask to speak to a manager.

Read the thread. The OP didn't make a mistake, the shower is faulty.

outlaw777

Its faulty and they won't take it back due to it being tested and installed

lincroft1710 wrote: »

No because they are not obliged in law to exchange or refund when the customer made a mistake. Take it back and ask to speak to a manager.

lincroft1710

Gordon_Hose wrote: »

Read the thread. The OP didn't make a mistake, the shower is faulty.

Read the OP's post I replied to, he is suggesting returning it on the grounds he purchased the wrong model!!

lincroft1710

outlaw777 wrote: »

Its faulty and they won't take it back due to it being tested and installed

Which is why I suggest speak to a manager. Also I have found an e-mail to customer services at Head Office will get a result if face to face at branch doesn't work

Gordon_Hose

Sure that quote wasn't there when I posted.

Either way it's faulty and should be returned as such. No point making out it was the wrong model.

Gordon_Hose

How did you pay for the shower, OP?

bris

The installer is supposed to take responsibility after they install it, thats why they won't take it back. Call Mira instead and they will exchange it or send someone out to repair it.

On a side note is there enough pressure flowing through it, most of these showers don't work from tank fed systems and need mains pressure.

notanewuser

bris wrote: »

The installer is supposed to take responsibility after they install it, thats why they won't take it back. Call Mira instead and they will exchange it or send someone out to repair it.

On a side note is there enough pressure flowing through it, most of these showers don't work from tank fed systems and need mains pressure.

They need quite significant pressure too. Too low and they don't heat.

shaun_from_Africa

bris wrote: »

The installer is supposed to take responsibility after they install it, thats why they won't take it back.

If the shower was faulty when bought then it is the legal responsibility of the retailer to provide a refund, and the law (SOGA) clearly states that if the retailer believes the fault was due to something done by the purchaser (or installer), then the onus is on them to prove this.

BY refusing to take the unit back and insisting that the OP deals with Mira, B&Q are acting illegally.

outlaw777

The old shower that's just been replaced was also a Mira Max so I don't think its got anything to do with water flow from the mains or anything.