B&Q return nightmare

outlaw777

My plumber paid for it via his card and I squared him up later.

Gordon_Hose wrote: »

How did you pay for the shower, OP?

elsien

Then you might have a problem with a refund anyway if you take it in yourself, as they generally want to refund to the card it was bought with.

notanewuser

outlaw777 wrote: »

The old shower that's just been replaced was also a Mira Max so I don't think its got anything to do with water flow from the mains or anything.

Depends how far the water was turned back on after the shower was replaced.

comeandgo

- B & Q have no contract with you, its the plumber who should take it back.

shaun_from_Africa

outlaw777 wrote: »

My plumber paid for it via his card and I squared him up later.

It would have helped if you had mentioned this in your opening post as it makes a great deal of difference to the adice given.

As it now stands, your plumber should refund you in full and take the faulty unit back for a refund.

outlaw777

It was the plumber who took it back and I was with him when he took it!

elsien

As previously said, look up the sale of goods act re faulty goods. They don't have a choice. They seem to be working on the basis that you've changed your mind. If it's faulty the plumbers contract is with them, not with the manufacturer and they have to rectify the situation.
If you google SoGA you can find some links that clearly explain the legal position.
Insist in speaking to the manager, quote the sale of goods act and threaten them with trading standards if they don't comply. You have 4 weeks to check it is fit for purpose so they don't have a leg to stand on. You can accept a replacement if you want, but you are entitled to a full refund as you only bought it a week ago. (When I say you, I mean the plumber.)

halibut2209

elsien wrote: »

You have 4 weeks to check it is fit for purpose so they don't have a leg to stand on.

Where does SOGA say that?

outlaw777

Should I email B&Q via their website and see how I get on?

neilmcl

You could try but tbh as we now know it was the plumber he purchased it either get your money back from him or contact the manufacturer and get it sorted via the warranty.