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ISP provider Backtracking on their offer of Compensation
What do you all think?? I think I have a case to make them stick to their word. I was offered 75% off my total bill for 4 months by my ISP provider when they messed up my package which consists of calls,line rental and broadband. I got my first bill in with NO discount, and when I queried it, they are going back on their…
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Returning a suit
Hi all, I bought a tuxedo from a high street shop for an awards ceremony last week. After about an hour and a half of wearing it both buttons had come off the front. This was an embarrassment as I was meeting some VIPs and collecting an award and had the jacket flapping open. I took it back today stating that it was not of…
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help with Private sale
I sold a generator by private sale a week ago, It was in good working order when I sold it and showed the buyer it working and did say it had not had much use over the last year and was selling as we no longer use it. They phoned me today to say they had ran it for a day last week and the next day it would not start. They…
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Registerd on 192.com website by accident
I was looking for a friend's address to send a sympathy card and found half their address online. it was 192.com so I registered (as you do on any website or forum). They didn't ask for any payment or bank details so I assumed it was ok. I now cannot close the account so am I locked in ? I have sent them a message…
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Cancelled an order, threatened with court action
Hi New to the forum and am hoping someone can help me with an unpleasant situation I recently ordered some vinyl tiles and their fitment after a house appointment with a shop estimator and paid a 30% deposit to him with an agreement that the rest of the money be paid the day before the fitters came. Two days before the…
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Complaint about a Training Company
Hi all, hoping someone can point me the right way with this matter. I did a beauty training course with a company called The Carlton Institute a few months ago, and was told by the trainer my certificate would be in the post. To be honest I forgot all about it until I received a certificate from another company for a…
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eBay restricting my account due to my BROTHER not paying HIS bill on HIS account
I am hoping someone can help. I received an email from eBay saying they were restriciting the selling on my account because they believed I was also another person. They gave me the username which I searched and it was a closed account, barely any feedback and I didn't recognise it. My immediate thought was I had been…
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Compensation for flight delays help
Hi, On a recent trip from Manchester to Orlando with Thomas Cook (never again) we encountered delays on both the flights. The outbound flight was delayed for 2 hours, and the inboard entertainment was broke for the entire 9 hour plus flight. The inbound flight was delayed by 11 hours. For much of the 11 hour delay we had…
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Returning a Replacement Item under the Distance Selling Regulations
Hi everyone, Martin's excellent article on Consumer Rights talks about the seven day time limit given under the Distance Selling Regulations that allows you to return an item to an online store for any reason. I am being sent a replacement item following buying a faulty tablet PC (under protest as the item itself has a…
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Ikea botched up installations and goods
I put this in the wrong thread before... Ok here we go, 1. Ordered made-to-measure worktop with installation 2. I missed two days work for this (no work, no pay) 3. Installation was obviously bad and poorly done. 4. Old worktops removed and these made-to-measure ones put in place. 5. Ikea offer to replace worktops and…
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Is this legal?
Bought two Thomas Kent Cotswold model clocks in fern from two different online retailers; one from John Lewis on 27th June 2013 and the other from Grace&Glory Homes on 10th July 2013. Same brand, same model name and colour, same product description, same original retail price and both clocks supplied by same manufacturer.…
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Faulty mixer now out of stock...
I bought a freestanding mixer from robert dyas in February. I've used it a number of times but the mechanism has broken. I called customer service who told me to take it back to a store. Finally the store have ordered me a new one in from another store as it was out of stock locally. I've since collected the new one only…
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Conservatory Outlet caught by the ASA again !!!!!
Conservatory Outlet has been misleading in their advertising again. The Advertising Standards Authority wrote basic information relating to this complaint about the Conservatory Outlet’s misleading advertising. The ruling appeared on the ASA’s website on Wednesday 17 July 2013. Thinking of others not just myself :T
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another rights question...........
Hello all, I have just found out from the manufacturers that the pump fitted by the plumber is completely the wrong type for what it's supposed to do. I have an email trail asking said plumber exactly what pump I should buy and double-checking I was ordering what he told me. Do you think there is any chance of recovering…
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Worrying amounts of Royal Mail Underpaid mail letters
The company I work for uses a franking machine which I am in charge of. I use the scales to check the amount of postage however every week without fail we get a letter or two from Royal Mail saying we have underpaid for our mail and need to pay a surcharge of £2 each time. I'm getting a bit suspicious because I don't see…
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Van finance
Hello just a quick question to see where I stand. I have finance on a van but can't make a payment after being made redundant. I have payed more than half of the van of and just wondered if anyone knows what legal rights I have to keep the van??
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Second Hand Car Hell
I bought a used car from a car supermarket almost a year ago and right from the very beginning have been experiencing problems with it. Following advice of the CAB, the car has subsequently been back to the dealer on at least 8 occasions (one too many chances, I know!) is still not repaired and is virtually unroadworthy.…
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Help with Currys not allowing exchange or return
Dear forum members, This is my first post so I hope its in the correct area and not breaking any rules! I looked at the advice for posting queries like this, so I am going to answer these questions as advised.* What did you buy? A new Bosch washing machine* When did you buy it? Wed 17th July* Where from? (internet or in…
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Case of very flat lager! (Ordered Online) Seller refusing to help. Advice Appreciated
Morning all. I bought a case of lager for a friends party online. It cost £55 (I should point out that the friends in question have coeliac disease so this was a wheat free Estrella Damm lager which was a lot pricier than normal) It was delivered by Yodel and went straight into a chest fridge and was there for a couple of…
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Grohe Wireless Shower out of warranty
I have a Grohe Wireless shower which over the 5 years has had to be replaced 2 times. It has now broken down for the 3rd time and I am just out of my 5 year warrant. Grohe are unwilling to replace it and are instead offering to sell me a new one for 50%. I loath to buy a new one especially since my current one has caused…
