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Complaint about a Training Company
Satine
Posts: 1 Newbie
Hi all, hoping someone can point me the right way with this matter.
I did a beauty training course with a company called The Carlton Institute a few months ago, and was told by the trainer my certificate would be in the post.
To be honest I forgot all about it until I received a certificate from another company for a different course I did (and it only took them a few weeks to post it).
Since then I have contacted the Carlton Institute and am either getting totally fobbed off or ignored. I initially just inquired about the certificate and got no reply even though Carlton still manage to send out offers and new course emails!!!
They have a complaints procedure which says it should take 5 days to respond, so I did that after receiving no response the first time, and still nothing!
I'm not sure where I should take this now? I've read a lot of bad reviews on the company since typing them into the search engine - wish I'd took notice of them before!
The course wasn't even great but I thought I'd at least get my certificate. Hope someone can give some advice, otherwise the course was a complete waste of money.
I did a beauty training course with a company called The Carlton Institute a few months ago, and was told by the trainer my certificate would be in the post.
To be honest I forgot all about it until I received a certificate from another company for a different course I did (and it only took them a few weeks to post it).
Since then I have contacted the Carlton Institute and am either getting totally fobbed off or ignored. I initially just inquired about the certificate and got no reply even though Carlton still manage to send out offers and new course emails!!!
They have a complaints procedure which says it should take 5 days to respond, so I did that after receiving no response the first time, and still nothing!
I'm not sure where I should take this now? I've read a lot of bad reviews on the company since typing them into the search engine - wish I'd took notice of them before!
The course wasn't even great but I thought I'd at least get my certificate. Hope someone can give some advice, otherwise the course was a complete waste of money.
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