-
Newspaper missing sections
Anyone know what rights I have if I buy a paper (say, The Times) in a plastic pack and find it is missing half the sections? I emailed the address given to ask for these to be sent to me, but The iTems won't send them and won't refund me. Sale of Goods Act?
-
consumer rights
hi could any one help me with this? i bought a £3000 guitar in nov 2011. and i'v just discovered that they is a problem with the built in pick up(it's not producing the full sound on the last fret) i'v contacted the manufacturer and they say its always been part of the design since 2003. and the retailer says my 12 months…
-
Faulty tv Currys refuse to replace.
Hi we purchased a tv/dvd combi for my Daughters xmas present back in November last year. Tried to use the dvd player for the first time yesterday and it doesn't work. We took it back to the currys store where we brought it from with the receipt and they have refused to exchange it saying that they have to send it away for…
-
non receipt of goods - sports direct
Hi All, Just wondered if anyone here could help on this one... I placed an order online with sports direct on the 4th of December 2012, they sent an email saying the item was dispatched & gave me a YODEL tracking number. To this day the reference to that tracking number is ' still @ leeds-yodel depot awaiting delivery'. I…
-
Complain about GP/Doctor?
I like to know that when a patient complains direct to the surgery and is not happy with the outcome from this then what is the complaint procedure for?: - NHS Doctors/GP's - Private Doctors/GP's How many bodies out there that deals with complaints relating to this and what are the names of these bodies? Which is the best…
-
Harveys store purchase cancellation policy - advice please
I placed an order for a corner & 3 seater sofa at a harveys store in Jan. we have been putting delivery off as we were moving house and now that we have the keys to the house we have discovered the corner sofa will not fit in the living room. We now want to change this to a 2seater. The advisor in store said there was…
-
Laptop has broken twice!
I bought a laptop from Currys (on a buy now pay later scheme) I also paid for the extended warranty, I bought it in November and it broke down in December, I took it back and they offered me a new laptop which I took, assuming the fault was a one off as the laptop is e decent one, Sony vaio. It then broke again recently,…
-
Sold "seconds" at full price
A few weeks ago I bought a new pair of Church's shoes from one of their Westfield stores. After polishing them I spotted some quite severe blemishes in the leather and, more importantly, noticed a small 'S' marked on the insole of both shoes. Having contacted Church's, they have confirmed that this 'S' denotes them as…
-
video mystery shopping non payment
Hello everyone, i received a random phone call from this mystery shopping company offering me some work doing video mystery shopping round some car dealerships. i did not know who they were or how they got my number, however i accepted the work in good faith and got on with it. then they rang me up saying the visits had…
-
eHarmony Subscription Auto-Renewal Refund?
Good Morning Money Saving Folk! As per the sticky, I'll be brief! I signed up to eHarmony 3 months ago. My subscription has just auto-renewed to the tune of £80 I didn't want to spend.* No notification renewal was imminent although date was available buried in settings. * No notification they had taken the money. * FAQ…
-
Are we entitled to a refund?
We bought a dog crate online, once received we decided it wasn't the right size so wanted to return it. We received it on a Tuesday and decided to return it by Wednesday. After reading through the returns process we emailed them of our intention to return the goods (as per their request in the T&C's) and then arranged for…
-
Sofa from SCS is damaged.
Hi we recently bought a 2 pc Sofa set from the showroom from a SCS Store We arranged our own collection. Since we got the sofa we noticed that it has a small hole in the middle of the seating area it looks like a finger nail scrach. I telephoned the store and they were rude and basically fobbed me off saying it was "sold…
-
Northern Rail Fixed Penalty Notice - how to appeal
Hi, I've just received a Fixed Penalty Notice from Northern Rail from a journey I made 4 months ago. The fine is £80 plus £4 for the journey. I expected to buy a ticket on the train between Manchester Piccadilly and Cheadle Hulme because when I do this journey, I can always do that. I don't use the train regularly, I don't…
-
Store Credit Against my Will - HELP!
Hi Everyone! I was hoping someone could help me out with some advice or complaints routes. I accidentally set up a credit account with a high street retailer (confusing website etc) and I rang their customer services for some help with registering gift cards etc. Anyway, got to the point where there were so many arbitrary…
-
Oakfurniture land
Hi, Before I send my complaint email I need some advise on my rights, I bought a whole load of furniture from them in Sept which came in December 12. Its all got issues but mainly a bed we got. We complained because the screws did not tighten in the holes properly got a bit of money back to make right! couldnt as wouldnt.…
-
Debit card through Worldpay - a big error?
I'm starting to get a bit concerned re' an item I've ordered online (650 Pounds in value). Delivery is late and although I've no specific evidence that something's wrong with the company, I'd like to know if I've made a mistake in the manner in which I paid and do I have any protection. On the company's site, when I was…
-
How to stop a Money Claim Online claim?
Apologies if this is the wrong board, it didn't seem to fit elsewhere! After a recent dispute with a hotel my (now ex) Fiance and I made a claim on MCOL. The papers were served, but we have now had a satisfactory settlement from the hotel. How can we now stop the claim with MCOL?
-
Second hand bike help please
I bought a second hand bike from a local shop two days ago. I was told it was in good working order apart from the cables which needed replacing and maybe taking a little rust off here and there. I paid £90 for this bike. Today the chain snapped, but luckily I had already spoken to somebody in a different shop about having…
-
Invitation to treat question?
I just wanted to ask a question about contract law with regards to the selling of goods and service. It’s just curiosity really after witnessing the following: My friend and I were in the shop the other day where she purchased an item of clothing. This item was apparently marked at the incorrect price (lower than its…
-
GAME.co.uk accounts hacked - money stolen
Hi guys, I hope someone can help. Yesterday afternoon, mine and many other customers accounts were hacked. For me personally the hackers used all my reward points to buy games and Xbox points. GAME will NOT respond to us. I myself, have sent multiple emails and messages, via twitter, email, and facebook. I have also tried…
