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UPS Won't deliver to PO Boxes
I had to post some legal documents to the US and used UPS to do this. The only address we were given was a PO Box address. UPS collected the documents and 'tried' to deliver them but they don't deliver to PO Boxes. In the end I had to get them delivered to a US relative, who has put them in the US postal service. I…
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Compensation
I had a problem with my new washer/dryer. The company took the details and sent an engineer out to replace the parts. He turned up nearly 2 hours late and with the wrong parts. On the second visit he was over 2 hours late for the appointment and made a 'botch job' of the repair. A third appointment was requested to fix the…
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I thought John Lewis was a responsible company!
How do I get John Lewis to recognise their obligation and honour the deal they offered online? I recently bought a Dyson vaccum with the following as part of the deal:- “Save 20% when you trade in your old vacuum cleaner £199.99” There were no conditions or reservations on the offer page. But JL rpeatedly say that I should…
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Is this a case of mis-selling a phone contract - what are my rights?
Hi there - hope you guys with the know-how can help me. Here's the story: I called Three as my previous contract had finished and I wanted to leave, having seen a very good offer with T-Mobile for an iPhone 4s contract on a third party website (mobiles.co.uk). I was then put through to retentions, after being told I had a…
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Laptops Direct problem
I purchased a new HP laptop from Laptops Direct last week, paying through Amazon Payments. The laptop keeps dropping the wifi connection and the Window troubleshooter advises that the 'wireless adapter' needs resetting. This happens every 10-20 minutes. I contacted their Tech Support, Zuu Media, who logged in remotely and…
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Quidco security breach
apologies if this is in the wrong place .. I have just had an email from quidco who have informed me that someone hacked an e-mail account at quidco and accessed an archive of bank details. it would appear that it was just a list of accounts with no names or addresses attached. would quidco be liable for any fraud on that…
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Another motor trader refund problem......
Hello, Just wondered if anyone had anything else to add that I should be doing. Bought a car 17th March, was told clutch and flywheel had just been fitted by them at a great cost to themselves blah blah. Was told cambelt was changed at 72,000 miles and that MOT ran til 02/2014. Test drove the car, liked it, took it home.…
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PC World Won't Supply Spares
About a month ago I bought a HP laptop from PC World (I know!). Unfortunately a couple of weeks later my son dropped it and damaged before repair the charger plug. We went back to PC world and they sold us the standard HP Charger. Upon trying it it the plug didn't fit in the lap top so we took the lap top back. They looked…
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Entitled to full refund?
Hey all :) We bought 3 x 7" computer tablets for niece and nephew but 2 of them became faulty after about 4 weeks by not charging and getting very hot and finally culminating in them not turning on at all. These were duly replaced and we were reasonably happy with the service from the retailer but these 2 have also got…
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Am I responsible for repair?
I bought a NEW 10" VIDA-IT tablet from Vidait on EBAY i payed through paypal and received it the end of september 2012 it was then stored till december 2012 as it was a xmas gift. Two weeks ago my son plugged the charger in to the unit and smelt an electrical burning smell so he unplugged it immediately, after trying to…
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Holiday Company Sold Me Short - Where Do I Stand?
On Sunday 24th I booked a 10 night all inclusive holiday as seen below…
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Dad cut his mouth on pyrex dish bought the same day
I was having dinner at my parents last night, mum had bought a pyrex dish from a well known department store earlier, she heated up some custard in the dish in the microwave and we all used it to pour on our dessert. My dad's mouth suddenly started pouring with blood, he then fished out a large piece of glass from his…
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123.reg- How can you stop them taking money?
Has anybody else had a problem trying to cancel their domain or hosting services with 123.reg? I've never come across this situation before. I used them for many accounts for years. They've been fine. But recently after cancelling my accounts in good time, I've still been charged. I never stored my credit card details with…
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DFS 6 mth old sofa has broken due to thin wood
Hi, sorry that it has taken this to make me join here but here's the story.... 4 yrs interest free sofa bought from DFS 6 months ago. Past month I have put my elbow thru the wood beneath the leather on 2 separate arms by putting my weight on my elbow to get out of my seat. I have done this on my previous sofa for 15 years…
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Can I cancel a in store contract sim deal when its sealed and under 7 days?
Also posted on mobile sub forum I got this last Wednesday but same day heard of a better deal online with cashback so went for that and so kept the sim sealed and went in to return today and the guy said I have no rights to return it as there is signal in my area.. I was told when signing up I could change my mind. This…
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Australia gift company
Hi, Can anyone advise me what I can do about an Australian online company? Basically I have ordered some gifts from a company in Australia called 'Everything But Flowers' to be delivered to a private address in Australia, I have paid in full on my debit card but the gifts have not been delivered - nor will the company…
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Harveys
Hi everyone purchased a sofa in Harveys store and when they can to deliver said it wouldn't fit and didn't even take it out the van to check and took it away saying they would ring me.am I entitled to a refund as i have had no contact from them
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Dress order deposit
Can someone help. I went to a dress shop on Tuesday 20th March 2013 and saw a dress I liked but it was an order only I could not make up my mind so went away to think about it. The following day Wednesday 21st March 2013 I telephoned the shop and ordered the dress (which was £1200) and paid £800 deposit with my credit card…
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Cotton Traders DSR question
Cotton Traders (mailorder) policy is not to refund the cost of returning postage unless the product is defective. I have just received an item from them that is 3 sizes bigger than I ordered. Am I correct that the DSR require them to refund the postage if the goods are not as ordered?
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cracked sink. where do i stand.
Hi. I bought a ceramic sink online it arrived 6 weeks ago. it was signed for off the courier at the door when delivered and checked visualy as far as my wife could due to weight. So the box was opened from the top and in she looked. All good from what she could see. 2 weeks later the builder was supposed to fit our new oak…
