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Returning an item without the debit card used?
Hi I was just wondering if anyone could help. I bought a Le Creuset kettle from John lewis on the 26th of june, but today I noticed a 10p sized circle where the outer layer has come off. I paid by debit card and still do have the receipt but I have misplaced/lost the card I used to pay for it. So what should If I want to…
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Lost £240 due to company bad communications
Hi i posted this already today on the forum but i think it was the wrong place Hope this is the correct place to post, i will try and keep this long story short. Hoping somebody can help. Iam in scotland I purchased 2 gift experience vouchers for a helicopter scenic tour over Loch Lomond costing £240 flying from near…
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ISP not taking money
I was chatting with a friend of mine this morning and he said that his Internet service provider had not taken money out of his account for 9 months he only became aware of it when they threatened to stop his service. I asked him why he had not noticed this himself and he said that he rarely gets a bank statement and he…
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3 year old playstation sold as new
I thought this might be a common problem but googling has produced nothing relevant so apologies if this has been answered elsewhere. I bought my grandson a new PS3 from Amazon last week, when we set it up I was surprised to see the clock was based on 2009 as was its software version. So we have been sold a console which…
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Sainsburys flouting consumer rights
Good morning all, I thought I would post a little about the current situation I have ongoing with Sainsburys in order to see if anyone had any tips or advice, and perhaps to serve as a salutary warning about the risks of doing business with them. (Scroll to the bottom for TL;DR) In January 2011 I purchased a Panasonic…
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What a shower of shi....
I say dear Peeps!! Good evening to you all. One was wondering if any of you good posters would be able to assist with a little problem. 3 years ago we purchased a new shower from Bathstore that was made by a company called Mayfair. It came with a 5 year warranty. It was a bit pricey, but we were told that it was a quality…
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Comet & Haggling
Hi guys usually i am not one to haggle i just usually buy it for the full price but today i fancied buying a laptop and found a nice spec and a nice design for £379. In my eyes though i feel its expensive for what it is and what i use it for there are far better PC's out there for that money even though i don't want a PC…
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Automatic Price matching at till. Advertised price goes up
Hi, Went into a retail outlet that also has a web presence, was shown and discussed several items with an assistant I agreed to purchase one of the items with a price tag attached for £24.99. The assistant collected a new boxed version from store and when rung up on the till I was informed that the item was in fact £25.99.…
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TNT Tax/Admin Fee
Hi, I had some property sent back to me by a hotel I stayed at in Switzerland. The property was worthless and in any case, was mine, imported from the UK in the first place and being sent back to me. The hotel valued the property (two linen blankets) at about £150 (which is completely crazy, anyone can see they're not…
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Returning a computer after only 2 days.
I bought an Easynote TE only yesterday from Comet The pointer intermittently freezes up for a few seconds, and then goes again. I tried upping the sensitivity to max, didnt make any difference so I went back today, the man in there said it was a driver or something, he 'sorted' it and I got it home and for a while it was…
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Bad Service
I ordered on line from Marks and Spencers for item to be deliverd on nominated day 25 Aug, they took the money from my card on 24 Aug and then sent email to me at 0215 on 25 Aug stating delivery problems, they would be in touch, I then had another email at 1015 saying goods were no longer in stock and to be assured no…
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Laptop extened warranty
My laptop is coming to the end of its one year warranty and i would like to purchase an extendend warranty. please can you help and advise me. Thanks
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Mobile number & junk
We all get fed up with 'junk' calls and wonder how the caller obtained your number. I had a junk text from ''Optical Express'' and I am now getting more then fed up. 1. Can I insist they tell me where they got the number from and 2. To stop the texts I have to text 'stop' to a number code which I am charged normal text…
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hmv archos7
hi not sure if this is the right place? but i bought a archos 7b home tablet from hmv in april of this year. the product has become faulty i took it back to the store where i bought it, and this is where my problem arised! they cant replace it! nor will they repair it, i was under the impression that they could do a like…
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Argos have now said that the item will now not be in stock
Hi Guys, Just wondering if someone could inform me of what rights I have with the problem I am having with Argos. I ordered a TV cabinet in-store at Argos at a really cheap sale price and was told that it would be delivered in 40 days and I was given a delivery date. Approaching the delivery date I get a call from Argos…
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Shop or manufacturer after 28 days?
Hi We bought a Candy fridge for my elderly mother from a shop in our village more than 28 days ago (just!). It has gone wrong (never worked properly from purchase) and they have told her she must contact the manufacturer. This is very difficult for a disabled 93 year old! I am away from home and just want to check whether…
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TESCO Direct - Well not quite direct
Beware of Tesco Direct - I ordered a replacement Chimnea from them on Thursday 24 August. It was stated as 'In Stock' and stated to be delivered to local store after 4pm. According to their delivery instructions this would have been today Saturday 26th as we'd missed the 25th deadline time...Fine we could live with that.…
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Flat BB Playbook
Hi, Bought a 16 gb Blackberry Playbook from Pc world in the sales after Christmas, on the 30th Dec to be precise so its 8 months old. The problem is that now the battery won't charge. I have just returned from a visit to PC World and they have given me an 0800 number to contact Blackberry as they say they now direct items,…
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Curry's has lost Tablet in for repair. How much compensation?
We bought a tablet for about £180 for our son 11 months ago. The screen stopped working so we took it in for repair a month ago. It was still under warranty. When we'd heard nothing, we phoned up (long time on hold at premium rate number) only to be told that it seemed never to have arrived at the repair site. Someone…
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Woolworths Trouble
Hi I recently moved house to the other side of the country and couldn't change my default address on my Woolworths Credit account however I could add another address to have my goods sent to, so I added my new address and all was fine, I then made two orders consisting of £310 give or take of bits for the new house, later…
