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How could I take this further - Issue with Mighty Deals.
A while ago I purchased two discounted go-karting deals. I attempted to follow the booking instructions three times and was never able to get anything sorted. They failed to reply to most of my messages. I emailed Mighty Deals to try and get a refund and they have ignored both of my messages. Any suggestions on how I can…
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Refund for faulty goods after 6 months
Hi, Looking for some advice on a product I purchased from a marketplace seller on Amazon - sorry for the long post! In february I bought some computer memory, it arrived and one of the 4 modules was faulty, causing the machine to crash and lock up constantly, I returned just 1 module and the supplier replaced it. The 4…
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Hotel lost property - do I have any rights?
Hi All, I recently left a jacket at a hotel. On the day of check out (19th July) I realised my mistake and phoned the hotel. They confirmed they had the jacket and said they would post it to me for a charge. I gave them my card details and waited for the jacket to arrive. After two weeks of waiting it hadn't arrived so I…
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Damaged Bike - delivery signed for
I recently ordered a bike as a surprise present for my husbands 60th birthday. It was delivered on Tuesday 14th August, I noticed the box was badly damaged and was covered in tape by the delivery company, I had a quick look inside the box but as everything was covered in bubble wrap I could not see if there was any damage.…
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Online price vs. In-store price
A little bit of a query here, to clear up a bit of confusion more than anything. I was browsing through the new A/W collection on the H&M website and found a jumper I liked at the price of £12.99 (available in 7 different colours for the same price) and decided to see if there were any in store to try on before I decided…
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Store took card payment FIVE times...can i get my money back???
The other day I bought several items from B & M and supidly didnt save the receipt as it only came to 2.57 . Later today when i checked my online banking i realised that they have taken the card payment 5 times!!! Do I have any right to my money back without a receipt??? I know its not a lot of money but im really skint…
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Car purchase woes
Last month I bought a Saab 9-3 from a dealer in Durham for £2k.. Long story short is - 02 plate 2.0 convertible, Full history and 93k miles.. for £2k. Drove the 160 odd miles down from my home in Fife with my mechanic mate who looked it over, looked all good, and they took it for an MOT There and then which it passed with…
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Conned into 1-year subscription by The Times
Hi, Do you happen to know where I can appeal against The Times who say that I cannot cancel my subscription with them? Background: I signed up for a free trial with The Times in May 2012. In the end I decided to use their website after the trial ended and I basically paid the monthly fee via the Direct Debit. I believed…
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What's reasonable recourse after really shoddy decoratoring
Have had quite abit of decorating done (before moving into the house) and the end result is poor to say the least. The decorator was found via recommendation and had references a plenty, God knows how. We have reached an impasse, in that we have withheld a proportion of the money owed to him as we consider the standard to…
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Non-delivery consumer rights
I have placed an order through my business for office furniture six weeks ago. The emailed order stated delivery between 7 - 10 days. However I was advised when I phoned that the factory who was to make up the furniture was closing down for two weeks and there would be a delay. I was advised delivery would be before date…
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Brazil Hair & Beauty, London - via KGB deals
Hi there, I want to see what you think about a reply to a complaint I sent initially to KGB deals, who then referred me to the salon whom I purchased a haircut/colour deal with: Brazil Hair & Beauty. I would like to point out I have nothing against people not speaking English fluently and residing in Britain but when it…
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Question about returning a mattress
Hello there I was wondering if anyone had any advise about returning a mattress - I know that it seems to be grey area, but I wondered what our consumer rights really are. The situation: 1. My husband wanted a soft mattress, we tried several in store (from an independent retailer), we chose one and it was delivered…
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Car parts- trader ignoring DSRs
Evening everyone I'm having a bit of a to-do with a Citroen car parts company that appears to have little concept of the SOGA and DSRs. In a nutshell, I looked on this company's website at the parts to find the ones I wanted, rang them to ask for 2 particular panels at £75 per panel, and paid £150 + £15 p+p (pdq print-out…
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Right to refund from harveys?
Hi I bought a sofa in dec 09 for £750 with delivery from HARVEYS, it was faulty and started tearing and wasn't even real leather which we were told it was, complained jan 10, couldn't find me on record, so went to shop, found me straight away, then they tried to repair, eventually replaced nov 2011 with jupiter sofa (don't…
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Tula handbags
can anyone help I'm looking for Tula website or customer service number , i've treid ggood old google but didnt get very far... many thanks
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Sabotaging my own fuel-Legal?
Hello, Had a spate of thefts recently from an outbuilding. Neighbours have experienced the same thing. The only thing nicked in each case was petrol. There is a traveler site nearly and it's assumed the fuel is ending up in vehicles and power tools. Police and council are dis-interested. How would I stand legally if I…
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Paypal woes
I have just paid off an amount of £18 to a debt collection agency. My paypal account was in debt to the sum of approximately £3.40 and I had been receiving emails asking me to pay it off. My issue is that paypal made no reference in their emails to me that I would be referred to a debt collection agency if I did not pay it…
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Who's responsible for issuing the refund?
Hello, Two years ago I bought an afternoon tea for two/spa voucher for my Mum's birthday through lastminute.com. The validity of the voucher was one year and we were booked in to use it a couple of months before the expiry date. A few weeks before our appointment, we were contacted by the spa and told they had to cancel…
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Bluestone Wales holiday - Double £ taken from my bank accoun
Hi I booked a holiday with Bluestone Wales costing £249. An automated payment was taken from my debit card and I received a confirmation e-mail and everything was as expected including the price of the accommodation and a £0 balance to pay. I made a purchase using the same debit card, which I very seldom use and was…
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Faulty Air Con' unit - some advice please
Hello folks, I've had a look around and whilst there are similar queries could I have some advice please. I purchased a air-conditioning unit (henceforth, ACU) from an online retailer in late May. I used 4-6 times over the following months. Early this month (August), I noticed that there was a pool of water on the floor. I…
