Right to refund from harveys?

toole_83

Hi I bought a sofa in dec 09 for £750 with delivery from HARVEYS, it was faulty and started tearing and wasn't even real leather which we were told it was, complained jan 10, couldn't find me on record, so went to shop, found me straight away, then they tried to repair, eventually replaced nov 2011 with jupiter sofa (don't remember price), by jan 2012 it started splitting. I have had them out to repair my sofa 4 times, each time they have failed for one reason or another (wrong material etc) they then gave me a reselection, which is just as crap and is splitting all over, they have told me I can have another reselection as this sofa is now discontinued so they have no parts to repair it. They have said I can't have a refund only reselection to the value of 599 !! . I want a refund, I don't want anything more from harveys. Am I within my rights to claim refund for my sofa AND the two delivery charges (one from the first pile of !!!!!! and one from the other pile of !!!! they replaced the first one with)

can anyone offer me any advice as Harveys are just taking me for a total ride. :mad:

alistair.long

Because you payed £750, you should be entitled to a reselection of the same value (even if it is refurbished).
They dont have to offer you a new one.

The delivery charges are they problem and you should write to inform them that you expect both deliveries to be paid to you, as you as a customer should have only had to ever pay for 1 delivery and it is there poor quality that has caused the subsiquent deliveries.
You should be in the same situation as someone who bought a high quality sofa which lasted them x years.

Looksguywalker

alistair.long wrote: »

Because you payed £750, you should be entitled to a reselection of the same value (even if it is refurbished).
They dont have to offer you a new one.

The delivery charges are they problem and you should write to inform them that you expect both deliveries to be paid to you, as you as a customer should have only had to ever pay for 1 delivery and it is there poor quality that has caused the subsiquent deliveries.
You should be in the same situation as someone who bought a high quality sofa which lasted them x years.

That is not true. Harveys are allowed to take into account that you have had more than 2.5 years of use from the sofa Their offer to the value of £600 (~£150 off the price you paid) seems reasonable.

arcon5

If they are unable to repair or replace all this leaves is a refund as a remedy.

They can deduct an amount representing the 3 years (nearly) use. Make your request in writing.

Zandoni

You have an excellent chance of getting a better deal from them have a search through this forum for bicast leather. It's basically small bits of leather glued together with a plastic coating.

A lot of shops sold their suites as genuine leather and it was deemed that this was a bit naughty

Hintza

arcon5 wrote: »

They can deduct an amount representing the 3 years (nearly) use. Make your request in writing.

But has the OP had 3 years use? If the item has been sub standard say for 50% of that time could it not be argued that the OP has at most had 18 months use.

somethingcorporate

Hintza wrote: »

But has the OP had 3 years use? If the item has been sub standard say for 50% of that time could it not be argued that the OP has at most had 18 months use.

Yes, I think it probably could.