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Times Web subscription
I took out a web subscription with the times for a £1 1 month trial. 1 week later i e-mailed to say i wanted to cancel. They have since took out a monthly subscription charge. I have phoned to complain and was told that they have no trace of my e-mail and after the 1 month subscription i automatically went onto a 52 week…
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Sony Bravia faulty after 18 months.
Hi, I bought a Sony Bravia TV with built in blu-ray player around sept/oct 2010 from Amazon and a month or two back the built in blu-ray packed up. The tv has the standard Sony 1 year guarantee of course and having spoken to both Amazon and Sony they have basically said, "it's not in warranty so I have to pay for the…
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Who owns pictures posted on a free forum.
Quick question. if I post reviews on a website with an attached forum , as an example for equipment I've purchased for camping or if I have left pictures of my tent... if the webmaster then excludes me from posting on the forum should the webmaster also remove my previous reviews, pictures etc. as they belong to me? I know…
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Argos sold me 32bg Ipad2 but gave me 16gb
Firstly, apologies if this is in the wrong section. I bought an Ipad2 32gb 6 months ago and have only just realised that what they actually gave me is a 16gb as I have run out of storage space. Have I any chance of getting the Ipad2 32gb that I originally paid for? I am going home at lunch to check if I have the receipt,…
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ASDA double charged
I was in store, and processed through the self checkout, but when it came to paying the machine processed the card but then the system failed. The signature portion was not working. They called me over to the extra help portion and put every thing through again, and when I expressed my concerns that it had looked like the…
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Suspension failure 17000 miles after work carried out
Hi guys, In March 2010 my wife had her front hub & spring replaced by National and paid for it on her Mastercard They provide a 12 month warranty but last week (17000 miles later) the hub failed on the lower ball joint (crack in the casting) causing the wheel to fall off. Luckily this was while parking rather than at…
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Refund for software bought and downloaded online
Good morning folks, Recently I downloaded a couple of trial versions of data recovery software and was convinced enough that the software was going to work for me and so paid for the full versions. Once I inserted the licence for the first piece of software and ran it fully the program failed to recover any data and I…
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Alienware Laptop - Manufacturing Fault
Hey Guys and Girls, This might get long, and complicated but please try to help me. In July last year (2011) I went into a branch of BestBuy with the intention of buying a new laptop, specifically an Alienware. On their display I found an M11x marked up at £599, checking the Alienware website I found the newest model…
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E Bay advise
To cut a long story short I purchased a new camera on my e bay account for my daughter who purchased it as a surprise for her boyfriends birthday.It came from Hong Kong (Yes I know, we did try and put her off but a friend had bought the same camera from the same seller with no problems!).It stopped working properly 2…
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Chemist Direct refusing to refund
I bought an item online from Chemist Direct. The day it arrived I changed my mind and immediately emailed them to cancel, requesting a refund. Their reply was that, because I'd opened the packaging, they can't accept a return and/or issue me a refund:eek:! I know this is absurd and completely unlawful and I'm currently…
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Curry's Accidental Damage to TV
Hi just a bt of adivice needed really. we bought a samsung lcd tv on 11/08/2012 and while takig it out the box my partner dropped it and the screen smashed. we bought the 3 year customer care extended waranty when we bought the TV. we rang up and our tv was picked up and sent to be looked at. we received letter saying it…
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1and1 demanding money
Basically I've had several rather threatening letters from 1and1. They are demanding I pay up for a domain name renewal, for a domain name I bought several years ago and never really used. I had forgotten about the domain to be honest and the card that I had registered with 1and1 had expired. So when they tried to…
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Faulty flashgun
I purchased a Pentax flashgun in Nov 2010 from curry's online. The flash was reduced from £245 to £99. It has since failed, at less than two years old, so I am less than impressed with it. I have taken it back to currys, but they refuse to look at it and insist I contact pentax directly for a repair. Is this correct? I…
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What's a reasonable length of time?
Our LCD TV has gone to TV heaven after nearly 3 years. It's not a top end TV but not the cheapest of the cheap either. Is this a reasonable time for a TV to last? Can I use the SOGA to get a repair/refund? I find this whole 6 years thing really confusing. How long is a TV meant to last? Any thoughts? I'm not expecting…
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Argos - Returns policy
Hi, apologies if there are a million threads along the same theme as this but just wanted to clarify my own understanding. In May I bought a TV from Argos. At one point it wouldn't turn on however this only happened briefly and seemed ok afterwards so thought nothing more of it. Last week however it wouldn't turn on at all…
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Advise Needed
Hi, My partner is a Nigerian national. She applied for a current account at a well known bank and was accepted in principal. She sent off a photocopy of her passport and her bank statement as requested. Weeks went by and she heard nothing. She called them and they advised that as the name on the application did not have a…
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Equifax Warning!
Just to alert you that I cancelled my free Equifax trial last year 2011. However, recently I noticed a monthly payment of £2.99 (card payment) being made to Equifax for the last 5 months. It appears that whilst I cancelled the free trial unbeknown to me Equifax say I have agreed to subscribe to their alerts. I have spoken…
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Regulations/standards ref rope diameter?
I have just purchased rope from an ebay trader on buy it now. The rope was described as 4mm. It arrived yesterday but measures 5mm. I phoned the trader who advises it should be measured after it has been stretched. The breaking strain is about 700kg and I guess the diameter would reduce considerably under such a load. I do…
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Sky Broadband Possibly misquoted!
Hello, I have recently moved house and we took all of our sky stuff with us. We were originally told this: Sky Broadband Connect, which offers maximum download speeds of up to 8Mb and a 40GB monthly usage limit - perfect for everyday internet browsing and emailing. We estimate the download speed your line could support…
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Currys (Faulty TV) - I need your help
Hi All I'm just looking for a wee bit of consumer advise regarding an issue I have and I thought of you lot. Who better to ask? ;) This is such a long winded one, I'm going to try and condense as much as possible. I bought a Toshiba 46TL868B from Currys in March and it has a fault, when viewing 3D Playback I get…
