Suspension failure 17000 miles after work carried out

littlestanjunior

Hi guys,

In March 2010 my wife had her front hub & spring replaced by National and paid for it on her Mastercard

They provide a 12 month warranty but last week (17000 miles later) the hub failed on the lower ball joint (crack in the casting) causing the wheel to fall off. Luckily this was while parking rather than at speed.

The branch I went to has since closed, and the nearest branch have referred to the work only having a 12 month guarantee. A hub shouldn't ever fail like that. The ball joint is the part that is designed to break in the event of major impact. The hub was only replaced due to cross threading a nut fitting the wheel

If I'm honest, I don't see it as a fault on National per se, but one on the part they fitted.

I just want my car fixed - it's not caused any major damage, do you think she has grounds on a s75 claim with this?

TIA

shaun_from_Africa

Quite possibly, but you will need some form of proof that the failure was due to a manufacturing or installation defect and not due to general wear and tear or misuse of the vehicle.

This will probably be the first thing that the credit card issuer wants to see.