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Experience Day. Is non refundable refundable?
I recently bought an experience day as a present for my wife for our anniversary. Four months on from the date of our anniversary and the original date of the experience, she is still yet to experience it. It's an outdoors activity and weather dependent. We've had countless dates given only to be cancelled due to the…
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Missed prepaid taxi due to flight delay
Hi, I've been reading a lot about costumer rights but I am still not sure what to do in this situation... I went away for one week holiday abroad. I booked a taxi car in advance to pick us up from the airport. The local taxi company requested me payment in advance. I was reluctant to pay but they said I had to it's…
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Am I entitled to a refund?
In May this year I purchased a tent for £300 from an online camping store. Within 2 days we booked a site and tried the tent out and found that there were tiny pin !!!!! holes in the fabric and also he colours in the fabric had run. We contacted the online store the following day and they instructed us to package it up and…
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Car warranty cover help
Hi All, I need a bit of help. Basically I bought a car last month which came with a 3 month warranty through MB&G. The car has since developed a fault and the ABS pump has failed. The repair cost with parts (Renault only!) is £1350. They have agreed to the repairs but are insisting that I pay this upfront and they will…
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Lost personal Data
Not sure if this is right place to post I applied to my local hospital for a copy of my medial records received the confimration then an invoice paid the £50 then nothing. when i called them said had been sent out three weeks ago by recorded delivery she gave me the tracking number nothing showing went local sorting office…
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Home-tek delivery
Hi all, after a bit of advice before we ring home-tek tomorrow. We ordered a travel iron from them on Saturday for 29.99 plus £8 delivery charge and it came today and was left with a neighbour. When the box was opened there was a note saying item is out of stock but we've sent you this same spec iron in another brand. Now…
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Christian Louboutin Online Outlet...dodgy?
I recently purchased a pair of shoes online on a site claiming to be a UK based Christian Louboutin outlet store. However, after 3 weeks I have still not received the shoes and have contacted the site via their 'contact us' link on the page but have not received a reply. The money was taken from my account shortly after I…
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I'm being conned - what can I do?
An individual was selling a cherished number plate on Ebay. It was previously on a buy it now for several hundred pounds & didn't sell. The seller relisted it on an auction with a reserve & I made him an offer that was less than the original buy it now. He accepted, took it off Ebay ( to save on fees) & sent me an invoice…
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MSE News: Travelodge reassures over hotel booking safety
"The firm has moved to reassure customers that bookings are safe after it announced it will offload 10% of hotels ..." Read the full story: Travelodge reassures over hotel booking safety
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refund/store credit
hi i recently purchased a new pair of football boots and after 4 weeks they are still not broken in and are getting worse hurting my feet. i have ask the store for a store credit note as i wish to buy a different pair and they have said because there is nothing physically wrong with them they will not exchange anything for…
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part of order not delivered
I ordered a buggy and car seat as a combined package from a major online baby retailer 4 weeks ago. I paid using MasterCard. The item was showing as 'in stock' and that it would be delivered direct from the manufacturer. The website states as part of its general terms that delivery takes 3-5 days. Last week I received the…
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Compensation claim
Earlier this year, I fell down some stairs at work (well, the office is in a building owned by an independent landlord). I broke my ankle, and was unable to work for 6 weeks. My sales were going very well until that happened and I was well ahead of target. Since returning to work, I've been amazed at how I seem to have…
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1 & 1 Internet problem
Can anybody help please! On the 3 of December I registered on 1&1 Internet site for trial period of 30 days which was advertised as free. 1. This web site does not have e-mail address prove reader. I made an error typing in my e-mail address and they did not check it. And also I have not received e-mail confirmation about…
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EU 2 year Warranty & SOGA
I'm having trouble with a 19 month old Kodak printer which has just stopped printing properly - both photographs and plain paper prints. The Kodak warranty information says that it lasts a year or longer if required by law. However, they refuse point blank to do anything about it. Bought from Amazon who say go back to…
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Broken product - do I have any consumer rights?
Hi all I bought a large cat tree from an online retailer at the end of March 2012 and recently noticed that one side of the structure appeared to be tilting to one side when the cat was on the top platform. Yesterday evening, I noticed that the tilting had become even worse so I went over to investigate followed by the cat…
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When Does Negligence Transform into Theft
I was wondering how it stands in Law when a price change fails to be made in a supermarkets computer. We know that if a store prices an item (say) for £19.99, when it should be £199.99, they are not legally bound to sell it to you for the advertised price as this is only an 'offer'. However, if I am attracted to an item…
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8 months down the line...
Hi Guys, 8 months ago I bought a bag for my daughter online, recently the zip has broken on it and I can't seem to get it fixed. The retailer I originally bought it from won't accept it back saying it is wear and tear. What are my rights? Cheers!
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KGB Customer Service - Do They Exist?
Does anyone know how to contact KGB? I've tried both numbers I found here and both revert you back to the website and hang up. I've sent them a dozen emails to absolutely no avail. Do they actually have a customer service department?
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Litigation proceedings against my local council
Hi all, I was looking for any advice from you all. Basically in my local area there is a 20 or so meter public highway (path) which is badly cracked almost all the way along, I reported deflections of up to 4 inches which is very dangerous. In march 2012 I emailed the local council (PRESTON) who said the area will be…
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SOGA knowledgeable people help please!
Hi to all you fine MSE helpful intelligent people (and also a big hello to the trolls too - hope you are all having fun but I might suggest to try body-building forums, some of their test-fuelled tempers can give big rofflecopters.) Anywoo onto my question - less than 6 months ago a good friend purchased a brand new…
