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Dodgy made-to-measure suit
Hi all, I recently needed a new suit and decided that I would splash out the princely sum of £550 on a made-to-measure number. I know this is a far cry from Saville Row prices (and likely quality), but I thought that I would get a well fitting suit that would last me a good few years. I went down to the local tailor's…
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Will Giving False Details Avoid Being Chased by Gym / Debt Collectors?!
Hi, I - in retrospect, rather haphazardly - gave a false name, address, fake signature, DoB, phone number and email to LA Fitness when opening my account a few months back (they didn't take my picture either)... The only "real" info I gave was my bank account details... I now want to cancel my membership (i.e. cancel the…
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Faulty ikea bed frame - question
Hi A friend of mine purchased a bed frame from ikea at beginning of the year about a month ago the welding between the head board and base broke - they have been trying to sort it out with ikea with out success. Ikea say the model is no longer available and offering either discount on another or £31 when the frame cost £69…
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Indesit/Currys 2 month old fridge broken
My elderly parents bought an Indesit fridge/freezer from Curry's 9 weeks ago. It stopped working last Wednesday. Curry's referred them to Indesit services who arranged for an engineer to come out today (Monday). The engineer came out and said he couldn't fix it because it needs a new part which will be delivered this…
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Problems with Sony
I purchased a laptop which had to be repaired 4 times, 3 of the times were for the same issue, (non-fault repairs). I complained to Sony and they decided to give me £100 as good will but I had to purchase one of there products of £100 value as they wouldn't give me the money. They told me I had to buy an item worth 100…
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Engineer broke my fridge - nobody will take responsibility
Dear forum I am a newbie with a problem and would very much welcome any kind advice. Here is my sorry tale: My fridge freezer needed a repair - it still kept the food cold but an internal part had dropped a little. So, I called the manufacturers who recommended that we take out an insurance contract with 'Domestic and…
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Virgin Media
I have a package of TV, Internet and Telephone. I have had numerous problems with the internet and have had 3 visits in the last 30 days. This enables me to be released from the contract as per their terms and conditions. The problem is that they are saying they will only release me from the internet aspect of the package…
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useful email addresses CEOs
use this site to go straight to the top if the usual route to dealing with a complaint doesn't work (sorry if this is old hat...) ceoemail
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Tesco fiasco
6months ago i bought a HP printer from my local Tesco superstore, it developed a fault 2 days ago, I phoned the helpline on the reciept and was put through to HP. after some rigmarol, about diagnostics i was told to take it back to the store, where-upon i was told i needed a reference number to return it, the tech support…
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13 month old kindle develops a fault
I Bought a kindle in June 2011and it was replaced in July 2011 after I dropped it. The replacement kindle developed a fault this week, no fault on my part this time, the screen just stopped working. I've contacted Amazon and they're not interested. They say the warranty ends after 12 months and that's the end of it. Do I…
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Dell Computer 'death'
I bought a Dell computer from PC World 13 months ago and now there is no power (a local pc repairer said it looks like it's died). This is a month after the manufacturers warrenty has run out. I don't think that this product has lasted a 'reasonable length of time' - should I take it back to the shop and demand a…
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Goods not recieved
I ordered some BRAs from Discount Vouchers. Never recieved them, no responses to any emails sent...etc I don't know what to do.
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Company in administration - Do I still have the same rights
Hi there, I bought a new motorcycle helmet from my local Hien Gericke shop 2 weeks ago, I haven't worn it yet but the anti-fog layer on the visor has a fault in it and since i bought it it has developed air pockets inside the visor, thus making it impossible to see out of. I called the shop today and he said I would have…
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Sofa fault but out of guarantee
In less than 3 years the seat cushions on my faux leather sofa are starting to crack. I approached the local furniture retailer and a salesman gave me the name of a repairer. I was unhappy about this so wrote to the managing director. He said the suite was out of guarantee and that he cannot do anything except for offer me…
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Strange car situation, stolen or a big con?
Hi I bought a car a few months ago from a guy in Ireland. I did all my relevant checks on the vehicle using Ireland’s motorcheck the HPI equivalent over there and car came back clear on all registers, no finance, not written off not stolen etc... I am now selling the car as it’s too small for what I need really. I have a…
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Distance selling regs
I bought some computer components for £135 from an Amazon 3rd party seller. The description on Amazon was incorrect, and the seller has acknowledged this. There is an item similar to the one I actually received (different brand but specifications near enough), which is selling for £118. If I wanted the item I actually…
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What will they do if I cancel the direct debit?
Hi, So the situation is this... Back in February my boyfriend took out a gym membership with a 12 month contract, he signed all of the paperwork for it and everything but we set up the direct debit in my name from my account as all of our bills go from my account so it was just easier to keep track of it that way. We have…
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Royal Mail refusing to deliver to my door
Had an ongoing problem with Royal Mail incorrectly delivering my mail for over ten years. I've been complaining for as long as I've lived at the current address but still the problem persists purely because my postman is too lazy to go around the side of the building to my door. I've had so much post go missing and had…
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Freezer - offered replacement, can I get refund?
I purchased a Beko frost-free freezer from Currys at the end of Sept 11. I paid with a credit card. A few weeks ago, I noticed the red temperature warning light was on all the time although food still appeared to be frozen. Turning the temp down or using fast-freeze had no effect. Last week I phoned Currys CS department…
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Small claims - Time Limitation
Hi everyone. Is there a time limit for making a small claim against someone. I.e. the incident I am referring to occurred 2 years ago, can a claim still be made....? or would this claim need to have been issued already. The claim is to do with back dated rent owing. Thank you.
