-
rubbish iron
today i bought a steam generator iron from currys. I was actually really excited about doing the ironing for once:) but its rubbish.Its supposed to be an early b,day present (not romantic i know, but i needed one) and i am really disappointed. There doesnt seem to be much steam coming out at all. Now i dont know if its…
-
Amazon - refusing to replace. Anything I can do?
I'll keep this brief: Bought a pair of Timberland boots in December last year. Already, the upper has started to come away from the sole on one of the shoes, have hardly worn them so it's obviously a defect. Now, Amazon are quite happy for me to return and for them to refund, which, normally, I'd be happy about. Problem…
-
Faulty sofa after 4 yrs
after a little advice in 2008 i paid £1375.00 for a two piece Leather suite from SCS this was a replacement sofa as the first one was faulty and they discontinued due to the fault. The sofa has a 12 month waurantee with it, in addition we also purchased accidental damage cover ontop of this price the arms on both sofas…
-
Domestic and General policy payout problem
I have a policy with them on several items including my Beco fridge which has just failed. This policy was renewed 2 months ago I pay it monthly. Being an extended warranty they have decided that repairing the fridge is impossible as the failed part is integral to the fridge, and have offered the latest model as…
-
KGB Deal Bed from Furniture & Flooring...
Hi there, I was wondering whether anyone else bought into this deal for a divan bed with a 4 week delivery? It has now been 8 weeks, and we have had very little contact from the company, in fact the last few e-mails (where we have been requesting a delivery date) have been ignored. Any one else in the same situation - We…
-
Lastminute top secret hotel
Hi I've been in Rome this week and booked one of lastminute 4 star top secret hotels. On arrival at the hotel it was overbooked and they shipped me off to a pretty grotty 3 star hotel. I had no choice but to accept as basically I was in Rome with nowhere to stay! My question is do I have any rights to get some money back…
-
purchase made but now reduced
i bought a biycle from a shop 1-8-12 for £1260 and now it is reduced to £999 in a sale just 18 days after buying it do i have a right to complain and claim this saving back from the shop? i feel they should have told me about this upcoming sale is there a cooling off period with purchases or a time were new offers become…
-
Do online shops have to pay the cost of returning faulty items?
Just a general query, per the title. I just ordered some furniture online. When I checked out, I had the option to pay £3.95 for "returns paid". If I wanted to return the goods for any reason, it would then be 'free'. If I didn't take that option, collection is charged at £40 (or I can arrange my own courier). I can…
-
Distance Selling: Consumer does not have to post back
This is the legislation that retailers hate us to know: if you bought something online and it has been delivered to your home, and then you wish to cancel the contract under DSR (within 7 days after delivery, and in some cases 3 months), then you inform the seller in writing. Now this is the important bit: You have no…
-
reclaiming site fees for unused caravan plot
I'm very uncertain as to which forum to ask this question so I've started here. Guidance about my question or another forum to put it in, is welcome. Hi there, We have a caravan which for a couple of years has been on a site that my parents used to use and which this year changed ownership. In the past (i.e. under the last…
-
Can online company charge delivery fee for goods not received?
I ordered a fridge from on online company back in early July. I paid the money over by bank transfer and the company gave me a delivery date for mid July. As I was not going to be in on the date of delivery due to my flat being refurbished, my neighbour agreed to receive the fridge. Just days before the delivery, the…
-
Non delivery of goods
Hi there, Really hope someone can give me some advice in terms of my rights, as I am at a loss as to where to go from here. I ordered goods from PC World last Friday and paid for a named delivery day of Thursday 16th. Received a confirmation on the Wednesday from PC World confirming goods were with the courier (Yodel) and…
-
Storage company - not allowing access
Hello everyone, Posting this with my friend’s permission as they needed help. About 1yr ago my friend and partner had to move back home (due to circumstances outside their control) to live with parents. Moving from an established two bed to a single room they decided to put the bulk of the household into storage. They…
-
Delivery to Neighbour
http://www.royalmail.com/delivery-to-neighbour Coo this is going to be interesting. What happens if you don't get on with your neighbour? Is you neighbour responsible for checking if all is there and not dammage? What happens if it gets damaged at your neighbour?
-
AEG Washer Dryer. 3.5 Years old beyond economic repair
Well the subject kind of says it all. We bought a AEG Lavamat L16850 Washer Dryer in November 2008. We paid £630 for it from Comet based on a Which best buy award. Well it's died, 3 years, 8 months. The first engineer said it was the main circuit board and also the door switch was blown. We contacted what we thought was…
-
three uk mobile broadband
Howdy, I shall make this short. Was (sort of) satisfied with PAYG and decided to go for a contract because PAYG is extremely dear. From the first month onwards I had issues with the quota and the useless "customer service". Then we came to an agreement and back online they started blocking sites at random. I cancelled the…
-
Contractor has underquoted
I’m in the process of having some gutting and fascias replaced on my house. Apple Panels Ltd today say they have under quoted – they forgot about the cost of scaffolding – and want to charge me more . The contract was signed on 23 July and I’ve paid a deposit by cheque, which has been banked by them I'm not too sure how to…
-
BEKO CXS5104W Fridge Freezer - Design flaw
I have just purchased a BEKO CXS5104W Fridge Freezer (from Currys) and I have encountered what I believe is a design flaw. The rear of the freezer draws are narrower than the front. The draw runners are similar. When a draw is taken out it drops below the runner and jams when trying to put it back. I contacted the service…
-
If nursery closes down, would we get advance payment back?
We have recently taken our son out of nursery because they have been closed for repairs and don't have an anticipated re-opening time. If they are not covered for loss of business, they could go under. After looking at payments we have made, we have paid around £500 advanced payments. We are writing a polite letter tonight…
-
Help, accidentally booked course, now they want £1000
Hi, Can you help, I have accidentally booked myself on a course,but due to combat PTSD can’t remember doing it and also, don’t need to do thecourse. The course starts in 1 weekstime and they are demanding near £1000 of me. Would internet law protect me as they are providing a service and as theservice has not yet been…
