BEKO CXS5104W Fridge Freezer - Design flaw

mikewill34

I have just purchased a BEKO CXS5104W Fridge Freezer (from Currys) and I have encountered what I believe is a design flaw.

The rear of the freezer draws are narrower than the front.
The draw runners are similar.

When a draw is taken out it drops below the runner and jams when trying to put it back.

I contacted the service line and the gentelman I spoke to said it's normal for the draws to jam and you have to lift them up to slide them in. This is not always possible with a full and potentailly heavy draw. At times my wife has to call me in to sort it out...

I believe this is a fundamental design flaw, am I within my rights to send it back?

Mike.

Looksguywalker

mikewill34 wrote: »

I have just purchased a BEKO CXS5104W Fridge Freezer (from Currys) and I have encountered what I believe is a design flaw.

The rear of the freezer draws are narrower than the front.
The draw runners are similar.

When a draw is taken out it drops below the runner and jams when trying to put it back.

I contacted the service line and the gentelman I spoke to said it's normal for the draws to jam and you have to lift them up to slide them in. This is not always possible with a full and potentailly heavy draw. At times my wife has to call me in to sort it out...

I believe this is a fundamental design flaw, am I within my rights to send it back?

Mike.

No, It's not a flaw, it's a design feature...tapered return perhaps Also it's not a draw... it'a a drawer?

mikewill34

Looksguywalker wrote: »

No, It's not a flaw, it's a design feature...tapered return perhaps Also it's not a draw... it'a a drawer?

I have heard that angle far too often as I work in the IT industry.

The drawers are hopless as they are and are likely to be broken easily with the extra strain.

Mike

Looksguywalker

mikewill34 wrote: »

I have heard that angle far too often as I work in the IT industry.

The drawers are hopless as they are and are likely to be broken easily with the extra strain.

Mike

So working in IT it doesn't matter if it's a draw or a drawer...and now hopless or hopeless? I despair. I take it you don't 'write' in your IT job?

mikewill34

Stop worrying about any silly spelling mistakes.

The point is I think it is "Not Fit For Purpose" ...

Mike

PS: This message has been spell checked by M$Word, (which I use to author my documents).

Looksguywalker

mikewill34 wrote: »

Stop worrying about any silly spelling mistakes.

The point is I think it is "Not Fit For Purpose" ...

Mike

PS: This message has been spell checked by M$Word, (which I use to author my documents).

It keeps food cold and frozen...like a fridge/freezer should. Why is it not fit for purpose?

molerat

Maybe filling the draws / drawers beyond their design capacity is the problem.

mikewill34

molerat wrote: »

Maybe filling the draws / drawers beyond their design capacity is the problem.

Fault occurs with empty drawers as well...

mikewill34

Looksguywalker wrote: »

It keeps food cold and frozen...like a fridge/freezer should. Why is it not fit for purpose?

If the drawer jams preventing the door shutting, the food defrosts and gets ruined, hence Not Fit For Purpose.

OlliesDad

mikewill34 wrote: »

If the drawer jams preventing the door shutting, the food defrosts and gets ruined, hence Not Fit For Purpose.

The unit is fit for purpose, but the point i think you should argue is whether it is "of satisfactory quality". However as the manufacturer has advised that it is performing as expected, you would be hard pushed to prove this.

mikewill34

OlliesDad wrote: »

The unit is fit for purpose, but the point i think you should argue is whether it is "of satisfactory quality". However as the manufacturer has advised that it is performing as expected, you would be hard pushed to prove this.

If you can't shut the drawer, then it is a fundamental design flaw.