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Help, accidentally booked course, now they want £1000
Beany32
Posts: 14 Forumite
Hi,
Can you help, I have accidentally booked myself on a course,but due to combat PTSD can’t remember doing it and also, don’t need to do thecourse. The course starts in 1 weekstime and they are demanding near £1000 of me. Would internet law protect me as they are providing a service and as theservice has not yet been realised I would still have 7 days to cancel. It appears that I ticked a box saying Iaccepted their terms and conditions on the 27th July, but I didn’trealise I was committing to book myself on the course and owe £1000. I've tried to detail correspondance below.
25 July 08:59, Enquired about XX Course via enquiry form. NoResponse
27 July 22:15, Booking form on webpage for XX course,although he doesn’t match the pre-requisite criteria.
30 July 10:59, Email from Miss T, saying she hasprovisionally booked him on course and that he needs to have done XYZ.
30 July 17:25, Email from Mr K to Miss T saying he has donecourse A, however this is not on thepre-requiste list.
10 August, Invoice confirmation, joining instructions, termsand conditions.
15 August, email from Mr K saying Miss T must have wirescrossed and that he only enquired, not booked the course.
16 August email from Miss J, saying she’s received enquiryand booking form and hence payment is required.
16 August, email from Mr K to say that crown training maytalk with me about the matter.
16 August, I call and speak with Miss T, she says that shewill speak with CEO
17 August, Miss J calls me and says you have to pay. Either in full, over three months, orAlthough the cancellation was received outside the 15 days pay 50% of the valueof the invoice as per terms and conditions for cancellation between 15-30days, with no courses being booked. Or aDoctors paper stating that he was unfit to make such bookings due to hiscurrent medical situation, upon receipt of this we will review the situation
Thanks in advance for any advice.
Can you help, I have accidentally booked myself on a course,but due to combat PTSD can’t remember doing it and also, don’t need to do thecourse. The course starts in 1 weekstime and they are demanding near £1000 of me. Would internet law protect me as they are providing a service and as theservice has not yet been realised I would still have 7 days to cancel. It appears that I ticked a box saying Iaccepted their terms and conditions on the 27th July, but I didn’trealise I was committing to book myself on the course and owe £1000. I've tried to detail correspondance below.
25 July 08:59, Enquired about XX Course via enquiry form. NoResponse
27 July 22:15, Booking form on webpage for XX course,although he doesn’t match the pre-requisite criteria.
30 July 10:59, Email from Miss T, saying she hasprovisionally booked him on course and that he needs to have done XYZ.
30 July 17:25, Email from Mr K to Miss T saying he has donecourse A, however this is not on thepre-requiste list.
10 August, Invoice confirmation, joining instructions, termsand conditions.
15 August, email from Mr K saying Miss T must have wirescrossed and that he only enquired, not booked the course.
16 August email from Miss J, saying she’s received enquiryand booking form and hence payment is required.
16 August, email from Mr K to say that crown training maytalk with me about the matter.
16 August, I call and speak with Miss T, she says that shewill speak with CEO
17 August, Miss J calls me and says you have to pay. Either in full, over three months, orAlthough the cancellation was received outside the 15 days pay 50% of the valueof the invoice as per terms and conditions for cancellation between 15-30days, with no courses being booked. Or aDoctors paper stating that he was unfit to make such bookings due to hiscurrent medical situation, upon receipt of this we will review the situation
Thanks in advance for any advice.
0
Comments
-
You are blaming PTSD for this mistake, so it looks to me like your easiest option is to get your doctor to write a note.0
-
Yep, as above. It seems they are being reasonable by allowing you to back out provided you get evidence of your PTSD meaning you were unfit to sign up.0
-
Hi,
Can you help, I have accidentally booked myself on a course,but due to combat PTSD can’t remember doing it and also, don’t need to do thecourse. The course starts in 1 weekstime and they are demanding near £1000 of me. Would internet law protect me as they are providing a service and as theservice has not yet been realised I would still have 7 days to cancel. It appears that I ticked a box saying Iaccepted their terms and conditions on the 27th July, but I didn’trealise I was committing to book myself on the course and owe £1000. I've tried to detail correspondance below.
25 July 08:59, Enquired about XX Course via enquiry form. NoResponse
27 July 22:15, Booking form on webpage for XX course,although he doesn’t match the pre-requisite criteria.
30 July 10:59, Email from Miss T, saying she hasprovisionally booked him on course and that he needs to have done XYZ.
30 July 17:25, Email from Mr K to Miss T saying he has donecourse A, however this is not on thepre-requiste list.
10 August, Invoice confirmation, joining instructions, termsand conditions.
15 August, email from Mr K saying Miss T must have wirescrossed and that he only enquired, not booked the course.
16 August email from Miss J, saying she’s received enquiryand booking form and hence payment is required.
16 August, email from Mr K to say that crown training maytalk with me about the matter.
16 August, I call and speak with Miss T, she says that shewill speak with CEO
17 August, Miss J calls me and says you have to pay. Either in full, over three months, orAlthough the cancellation was received outside the 15 days pay 50% of the valueof the invoice as per terms and conditions for cancellation between 15-30days, with no courses being booked. Or aDoctors paper stating that he was unfit to make such bookings due to hiscurrent medical situation, upon receipt of this we will review the situation
Thanks in advance for any advice.
Quoting for future reference
Why not just get a note from the doctors ?0 -
L33TSUPAH4X0R wrote: »Sounds cheeky to me, isn't the onus on them to prove you booked?
A booking form containing ops personal details and a string of emails is quite enough. They obviously didn't jut pluck it all out of thin air and hope for the best.0
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