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13 month old kindle develops a fault

LiamMcG1
LiamMcG1 Posts: 9 Forumite
edited 20 August 2012 at 6:49PM in Consumer rights
I Bought a kindle in June 2011and it was replaced in July 2011 after I dropped it.

The replacement kindle developed a fault this week, no fault on my part this time, the screen just stopped working.

I've contacted Amazon and they're not interested. They say the warranty ends after 12 months and that's the end of it.

Do I have any recourse at all? surely it's not reasonable that a piece of electronic equipment fails after 13 months?
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Comments

  • bod1467
    bod1467 Posts: 15,214 Forumite
    Sale Of Goods Act.

    They may insist on you getting an independent engineer's report that confirms the fault was inherent before they do anything, but if such a report finds an inherent fault then they MUST offer a remedy (and refund reasonable costs for the report). Such a remedy may be repair, replace or refund.

    The recent replacement still confers the same SOGA rights as the original purchase.
  • gregg1
    gregg1 Posts: 3,148 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    LiamMcG1 wrote: »
    I Bought a kindle in June 2012 and it was replaced in July 2012 after I dropped it.

    The replacement kindle developed a fault this week, no fault on my part this time, the screen just stopped working.

    I've contacted Amazon and they're not interested. They say the warranty ends after 12 months and that's the end of it.

    Do I have any recourse at all? surely it's not reasonable that a piece of electronic equipment fails after 13 months?

    This may not be any help but have you tried re booting. Hold the on off switch inthe on position for about 30 seconds and it may come back to life. You have to hold it for at least that long though. Mine has died a couple of times and this has worked for me.
  • Zandoni
    Zandoni Posts: 3,462 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Also worth ringing Amazon again, they can be very good with Kindle guarantees.You may find a different operator may offer a better remedy.
  • bod1467 wrote: »
    Sale Of Goods Act.

    They may insist on you getting an independent engineer's report that confirms the fault was inherent before they do anything, but if such a report finds an inherent fault then they MUST offer a remedy (and refund reasonable costs for the report). Such a remedy may be repair, replace or refund.

    The recent replacement still confers the same SOGA rights as the original purchase.

    The problem will be getting anyone independent skilled enough to help. I thnk I'm probably snookered
  • gregg1
    gregg1 Posts: 3,148 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Zandoni wrote: »
    Also worth ringing Amazon again, they can be very good with Kindle guarantees.You may find a different operator may offer a better remedy.

    You are right. Sometimes i will call a company a few times in order to get someone who can really help with a problem. It is amazing how the level of knowledge and helpfulness can vary from person to person. If you are not satisfied first time, keep calling till you get someone decent to help.
  • gregg1
    gregg1 Posts: 3,148 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    LiamMcG1 wrote: »
    The problem will be getting anyone independent skilled enough to help. I thnk I'm probably snookered

    Did you try rebooting?
  • gregg1 wrote: »
    Did you try rebooting?

    Yes. A few times. It's still knackered unfortunately.
  • Quick update, following an online chat, 2 emails and a phonecall to amazon I've drawn a complete blank.

    They are not interested in any way in helping and have offered me a paltry 20% discount on a new kindle, which would no dobt break in 366 days or so, which I've declined.

    Amazon customer services are appalling and I'd suggest if you're looking for an ereader you should look elsewhere
  • visidigi
    visidigi Posts: 6,462 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    odd. I've only ever had really excellent service from them on the kindles we have...
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