Who's responsible for issuing the refund?

doubledee85

Hello,

Two years ago I bought an afternoon tea for two/spa voucher for my Mum's birthday through lastminute.com. The validity of the voucher was one year and we were booked in to use it a couple of months before the expiry date. A few weeks before our appointment, we were contacted by the spa and told they had to cancel our appointment. They sent us another voucher, which was also valid for a year. The voucher expires at the end of November and they suggest you book your appointment six weeks in advance. I called a couple of weeks ago to book an appointment in October (9 weeks in advance), and was told they were fully booked until November and that I should have booked 12 weeks in advance. I explained what the voucher states and was told that I should contact lastminute.com for a refund. We did want to use the voucher so I emailed the spa and explained the situation. I was then offered an appointment on 30th November and sent an acceptance email 7-8mins later, then received an email the following morning saying the appointment had already been filled. I've had enough now and I want a refund. Should I write to the spa or lastminute.com? Lastminute have held up their end of the deal and it's the spa at fault, but I did purchase it through them.

Thoughts please!!

Thank you

visidigi

Who issued that second voucher, lastminute.com or the spa direct?

The difficulty here is it might be a case of the responsibility shifting from lastminute.com to the spa based on who issued the replacement voucher...

doubledee85

Thanks for your response. The spa issued the replacement voucher. I feel the spa should issue the refund but I wanted to make sure before getting into a battle with them.